Septembar 12, 2017

Windows Cannot Connect to the Printer [SOLVED]

Fix Windows Cannot Connect to the Printer: If you are connected to a local network which shares a printer, it may be possible you may receive the error message “Windows cannot connect to the printer. Operation failed with error 0x000000XX” while trying to add the shared printer to your computer using Add Printer feature. This issue occurs because, after the printer is installed, Windows 10 or Windows 7 incorrectly looks for the Mscms.dll file in a subfolder different than the windowssystem32 subfolder.

Fix Windows Cannot Connect to the Printer

Now there is alreadya Microsoft hotfix for this issue but it doesn’t seem to work for many users. So without wasting any time let’s see how to actually Fix Windows Cannot Connect to the Printer on Windows 10 with the below-listed troubleshooting guide.

Bilješka: Možete probati Microsoft hotfix first, just in case if this work for you then you will save a lot of time.

Windows Cannot Connect to the Printer [SOLVED]

Obavezno kreirajte tačku vraćanja u slučaju da nešto krene po zlu.

Method 1: Copy the mscms.dll

1.Navigate to the following folder: C: Windows sistem32

2.Find the mscms.dll in the above directory and right-click then select copy.

Right-click on mscms.dll and select Copy

3.Now paste the above file in the following location according to your PC architecture:

C:windowssystem32spooldriversx643 (For 64-bit)
C:windowssystem32spooldriversw32x863 (For 32-bit)

4.Reboot your PC to save changes and again try to connect to the remote printer again.

This should help you Fix Windows Cannot Connect to the Printer issue,  ako ne onda nastavite.

Method 2: Create A New Local Port

1. Pritisnite tipku Windows + X, a zatim odaberite Kontrolna tabla.

kontrolna tabla

2. Sada kliknite Hardver i zvuk zatim kliknite na Uređaji i pisači

Kliknite na Uređaji i štampači pod Hardver i zvuk

3.Kliknite Dodajte štampač iz gornjeg menija.

Dodajte štampač iz uređaja i štampača

4.If you don’t see you printer listed click the link which says “The printer that I want isn’t listed."

Kliknite na Štampač koji želim nije naveden pri dnu

5.From the next screen select “Dodajte lokalni štampač ili mrežni štampač sa ručnim postavkama”I kliknite Dalje.

Potvrdite kvačicu Dodajte lokalni ili mrežni pisač s ručnim postavkama i kliknite na Next

6.Odaberite Kreirajte novi port and then from type of port drop-down select Lokalna luka a zatim kliknite na Next.

Select Create a new port and then from type of port drop-down select Local Port and then click Next

7.Type the printer’s address in Printers port name field in the following format:

IP address or the Computer NamePrinters Name

Na primjer 192.168.1.120HP LaserJet Pro M1136

Type the printer’s address in Printers port name field and click OK

8.Now click OK and then click Next.

9.Follow on-screen instructions to finish the process.

Method 3: Restart Print Spooler Service

1. Pritisnite tipku Windows + R, a zatim otkucajte services.msc i pritisnite Enter.

servisi prozori

2.Pronađi Print Spooler servis in the list and double-click on it.

3. Provjerite je li tip pokretanja postavljen na automatski and the service is running, then click on Stop and then again click on start in order to restart the service.

Uvjerite se da je tip pokretanja postavljen na Automatski za spuler štampanja

4. Kliknite na Primijeni, a zatim na OK.

5.After that, again try to add the printer and see if the you’re able to Fix Windows Cannot Connect to the Printer issue.

Method 4: Delete Incompatible Printer Drivers

1.Press Windows key + R then type printmanagement.msc i pritisnite Enter.

2.From the left pane, click All Drivers.

From the left pane, click All Drivers and then right-click on the printer driver and select Delete

3.Now in the right window pane, right-click on the printer driver and click Delete.

4.If you see more than one printer driver names, repeat the above steps.

5.Again try to add the printer and install its drivers. See if you are able to Fix Windows Cannot Connect to the Printer issue, ako ne, onda nastavite sa sljedećom metodom.

Metoda 5: Popravka registra

1.First, you need to stop Printer Spooler service (Refer to method 3).

2. Pritisnite tipku Windows + R, a zatim otkucajte regedit i pritisnite Enter da otvorite Registry Editor.

Pokrenite komandu regedit

3. Idite do sljedećeg ključa registratora:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionPrintProvidersClient Side Rendering Print Provider

4. Sada kliknite desnim tasterom miša Client Side Rendering Print Provider i izaberite Izbriši.

Right-click on Client Side Rendering Print Provider and select Delete

5.Now again start Printer Spooler service and reboot your PC to save changes.

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