Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Virgin Media is one of the famous service providers in the UK. Recently, many Virgin media users have complained Netflix not working on Virgin Media. If Netflix is not working on Virgin, you have to check whether the network connection is working well or not. Netflix not connecting to Virgin Media issue can be fixed by troubleshooting a few browser glitches. In addition, there are so many related fixes discussed in this guide to resolve Netflix is not connecting to Virgin Media problem on your device.
How to Fix Netflix Not Working on Virgin Media
Here are some reasons that cause Netflix is not working on Virgin. Analyze them deeply so that you can troubleshoot the problem so easily.
- Problemes de connectivitat a la xarxa
- Poor network signal
- Internet interference
- Configuració de xarxa incorrecta
- Bad network cable
- Extensions de navegador incompatibles
- ISP services are limited
- VPN/Proxy server interference
In this section, we have compiled a list of troubleshooting methods that will help you fix Netflix is not working on Virgin. Follow them in the same order to attain the best results in Windows 10 PC.
Mètode 1: passos bàsics de resolució de problemes
Some of the basic methods to solve the said problem are given below;
1A. Reinicieu el PC
First and foremost, you can troubleshoot Netflix is not connecting to Virgin Media by restarting your computer. This will resolve all the temporary glitches associated with the browser and application.
1B. Refresh Page
As suggested by Netflix, reloading Netflix pages will resolve the browser conflicts and Netflix not connecting to Virgin Media ISSUE as well. Also, check if there are any server issues and if you use the latest version of Netflix.
1C. Connect to Different Network
If you have connected to a public network, your administrator might have disabled a few sites and applications. In this case, connect to a different network if possible and check if you have fixed the issue.
1D. Increase Signal Strength
You can increase the Wi-Fi signal strength by moving yourself toward the router and removing the obstacles (wireless phones, microwaves, etc) that interfere with the network.
1E. Switch to Another Browser
If there are browser-related issues in your Windows 10 PC, you could resolve the same by simply switching to other browsers. By doing so, you can identify whether the problem is associated with the app or the browser.
1F. Switch to Wired Connection
If you are using a Wi-Fi signal, connect your Windows PC and router using an Ethernet cable. Then, play Netflix and check if the problem persists.
1G. Actualitza Windows
Also, if there are any bugs in your PC, they can only be fixed after a Windows update. Microsoft releases regular updates to fix all these bugs thereby fixing Netflix not working on Virgin Media issue.
Hence, ensure if you have updated your Windows Operating System and if there are any updates pending in action, use our guide How to Download and Install Windows 10 Latest Update
After updating your Windows Operating System, check whether you can access Netflix without any issues.
1H. Update WLAN Driver
Device drivers establish a connection link between the hardware and the Operating System of your computer. Also, faulty or corrupt drivers lead to the discussed issue. Many users have reported that updating WLAN drivers have helped them fix the problem. You are advised to update WLAN drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve the discussed issue. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.
1I. Reinstall WLAN Driver
Incompatible drivers must be reinstalled to fix the discussed Microsoft problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy and you can do so by using a third-party application or manually. Follow our guide How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers in your Windows 10 computer.
Després de reinstal·lar els controladors de xarxa, comproveu si heu solucionat el problema comentat.
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1J. Roll Back WLAN Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide How to Rollback Drivers on Windows 10 to fix the problem.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed Netflix not working on Virgin Media issue or not.
1K. Desactivar l'antivirus temporalment (si escau)
Your antivirus program may mistakenly prevent any new latest updates from being installed on your PC. Many compatibility issues are identified by several Windows users that are difficult to tolerate and rectify. Antivirus software like Norton i Avast may prevent any latest Netflix updates that fix the issue and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Després de solucionar el problema al vostre PC amb Windows 10, assegureu-vos de tornar a activar el programa antivirus, ja que un sistema sense una suite de seguretat sempre és una amenaça.
1L. Disable Windows Firewall (Not Recommended)
Sometimes, Windows Defender Firewall in your computer might prevent Netflix access, for some security reasons. If in case, the apps have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so. You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall
Mètode 2: esborra la memòria cau DNS
To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. You can implement the steps provided in the link given here to flush the DNS cache of your Network connection on your PC.
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Method 3: Troubleshoot Network Connection
The next method to fix Netflix not working on Virgin Media issue is to fix network connectivity problems in your PC. The glitch in the Internet Connection can be fixed by resetting the Wi-Fi Router. Read our guide to troubleshoot network connectivity problems on Windows 10.
Method 4: Verify Netflix Server Status
Heu de comprovar el Netflix server status to ensure there are no technical reasons from the server itself. There have been times when the servers of the application are down which results in various unexpected errors on the Netflix users’ screens. So, check for the servers and if they are working fine, move on to the next method given below.
Mètode 5: canvieu als servidors VPN o canvieu la ubicació
If you notice Netflix is not working on Virgin issue pops up after switching to a new location, you must check if your location is geographically restricted or not. Make a note that Netflix may be limited to certain areas and locations. To fix these location problems, you can try using a VPN (Virtual Private Network).
Using a VPN network will hide your geographic details and enables you to send and receive data packets across public networks. Thus, you may use your network de forma anònima mentre amagueu la vostra identitat de xarxa. Si esteu confós sobre com seleccionar una xarxa VPN adequada, feu una ullada a la nostra guia, Què és una VPN i com funciona?
Method 6: Force Stop & Relaunch Netflix
Netflix is not working on Virgin can be extremely annoying when you want to watch your favorite show eagerly. In such a situation, you can try to force stopping the application and then relaunch it to settle the error. For browser users, you can simply try closing the tab on which you are viewing Netflix and then run it again on a new tab in the browser.
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Method 7: Re-login to Netflix Again
Signing out of the Netflix account will clear any problems in your account and credentials. Wait for some time, log in to your account again as instructed.
1. In the top right corner of the Netflix pantalla, feu clic a Tanca sessió com es mostra.
2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Then, click on Iniciar sessió com es mostra.
3. Type your credentials and check if you face Netflix not working on Virgin Media issue again.
Method 8: Use Private Browsing
The Incognito Mode in Chrome browser is primarily meant for secure and private browsing. It is made for people who do not want their search history or recent pages saved on their device. Due to its privacy policy, this mode does not allow users to record their screens or take screenshots. Using Netflix in incognito mode has helped many users to fix Netflix not connecting to Virgin Media issue. Check our guide to enable Incognito mode in Chrome.
Now, check if you face the problem again.
Method 9: Clear Web Browser Cache
The cached data on your web browser can hinder the usage of Netflix on the app. You can follow the instructions on the link given to clear the cache on the web browser to fix the issue.
Mètode 10: desactiveu les extensions del navegador
If you have numerous web extensions like Ad-blockers on the browser, you may face Netflix not working on Virgin Media issue. You can try disabling them on the browser to fix the error.
1. Premeu el Windows clau, cerqueu el fitxer Google Chrome aplicació i premeu Enter clau
2. Feu clic al tres punts verticals a la cantonada superior dreta. Feu clic a Més eines i feu clic a l'opció Extensions opció al menú adjacent.
3. Commuta de les extensions web per desactivar-les.
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Mètode 11: reinicieu els serveis essencials de Windows
Some essential Windows services like Windows Update and Background Intelligent Transfer services must be enabled on your computer to avoid Netflix is not working on Virgin issue. The Background Intelligent Transfer services use available bandwidth to install any latest updates so that your computer installs any update only if there is no other installation in progress. If these services are disabled in your system, you are more likely to face the discussed error. Hence, restart essential Windows services as instructed below.
1. Escriviu Serveis al menú de cerca i feu clic a Executa com administrador.
2. Ara, desplaceu-vos cap avall i feu doble clic a sobre Servei de transferència intel·ligent de fons.
3. Now, select the Startup type to Automatic, as depicted.
Nota: Si el Estat del servei is Aturat, feu clic a la icona Començar botó. Si el fitxer Estat del servei is Running, fer clic a Stop i torna a començar.
4. Fer clic a Aplicar i OK per desar els canvis.
5. Repetiu tots aquests passos per a altres serveis de Windows com Criptogràfica, Instal·lador MSIi Serveis d'actualització de Windows.
Mètode 12: esborra les galetes de Netflix
Clearing the cache and cookies of Netflix can fix Netflix not working on Virgin Media and issues in Netflix stored data. Follow the steps listed below to do so.
1. Navegueu cap a Netflix esborra les galetes pàgina. Després d'anar a la pàgina, totes les galetes s'esborraran del lloc.
2. Ara feu clic a Iniciar sessió i inicieu sessió amb les vostres credencials.
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Mètode 13: actualitzeu l'aplicació Netflix
Sometimes, Netflix is not connecting to Virgin Media issue on Netflix can also occur due to the outdated version of the app. Netflix releases updates for the app from time to time and it is necessary for users to keep up with the app updates to avoid errors. Usually, users get to know about the available updates regularly but in case you have missed one, it is time that you check for an update and manually install it. Windows users can easily attempt this method by checking for the latest version with the help of the Microsoft Store. Follow the given steps to update Netflix app.
1. Premeu el botó Clau de Windows, escriviu microsoft Store, feu clic a obert.
2. Fer clic a Library.
3. Fer clic a rep actualitzacions a l'extrem superior dret.
Your updates will automatically start and once they are complete, try to run Netflix app on your PC to check if Netflix not connecting to Virgin Media issue is fixed.
Mètode 14: retrocedir les actualitzacions recents de Windows
Even if you have updated your Windows 10 to the latest version. Sometimes bugs and errors in the latest Windows version cause Netflix app errors. To resolve this issue you can try to roll back your latest Windows app. This will install the previous Windows 10 version on your computer. Follow the steps below to do so:
1. Llançament de la Windows Configuració.
2. Fer clic a Actualització i seguretat configuració
3. Des del tauler de l'esquerra, navegueu fins a Recuperació menú.
4. Localitzar Torneu a la versió anterior de Windows 10 i feu clic a Comenceu.
5. Espereu que finalitzi el procés i reinicieu l'ordinador.
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Method 15: Reset Netflix App
If updating Netflix did not help in resolving Netflix not working on Virgin Media issue then resetting Netflix app can fix the issue. Netflix, like other apps, contains cache that has temporary files. These temporary cache files can become corrupt over time and eventually result in Netflix is not working on Virgin issue. Therefore, to make sure this is not the case, reset the Netflix app using the steps that are given below:
1. Premeu el botó Tecles Windows + I together to open the Settings.
2. Fer clic a Apps configuració
3. A la Aplicacions i funcions window locate and click on the Netflix app.
4. A continuació, feu clic al botó Advanced options.
5. Scroll down and click on reajustar.
6. Wait for the process to finish and restart your computer.
Mètode 16: torneu a instal·lar l'aplicació Netflix
If none of the previous methods works, and the issues in Netflix stored data have still not been resolved. You can try to uninstall and reinstall the Netflix app.
1. Premeu el Clau de Windows, escriviu Netflix a la barra de cerca de Windows.
2. Des del panell de la dreta, cerqueu i feu clic a Desinstal.
3. Confirm the prompt by clicking on Desinstal botó.
4. Wait for the uninstallation process to finish.
5. Once the uninstallation process has finished, launch the microsoft Store app.
6. A Microsoft Store, cerqueu Netflix.
7. Feu clic al Obtenir botó per instal·lar l'aplicació Netflix al vostre dispositiu.
Espereu que acabeu la instal·lació.
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Method 17: Reinstall Web Browser
If none of the above steps fix the said Netflix not working on Virgin Media. Then you can reinstall your web browser to solve the problem.
1. Premeu el botó Clau de Windows, escriviu Panell de control i feu clic a obert.
2. Conjunt Veure per: Categoria, feu clic a Desinstal·leu un programa sota Programes menú tal com es mostra.
3. Selecciona Mozilla Firefox de la llista i feu clic a Desinstal com es mostra.
4. Fer clic a Sí on Control de comptes d'usuari prompt.
5. Fer clic a Següent> button in Desinstal·lació de Mozilla Firefox wizard.
6. Fer clic a Desinstal.
7. clic Finish per tancar la finestra.
8. Premeu Clau de Windows, escriviu % localappdata% i feu clic a obert anar a AppDataLocal carpeta.
9. Feu clic amb el botó dret on Mozilla folder and select esborrar.
10. Premeu el botó Clau de Windows again, type %dades d'aplicacions% i feu clic a obert anar a AppData Roaming carpeta.
11. Repeat per eliminar el fitxer Mozilla carpeta.
12. Finally, restart your PC.
13. Descarregar Mozilla Firefox from the web oficial.
14. Córrer Instal·lador de Firefox de Descàrregues folder and install the browser on your computer.
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