Alexa is Amazon’s AI which is based on the cloud service; it is a voice service that is used by many people to control Amazon Echo and Amazon Echo Dot. However, sometimes users face Alexa Error 10 2 17 5 1. There are many Alexa Error codes but the Echo Do error 10 2 17 5 1 means that the user was unable to register their Amazon device to the server. In other words, Alexa’s server has forbidden the user to register their echo device. If you are wondering how to troubleshoot this issue, read more to find out how to effectively solve the issue. So, Let’s get started!
How to Fix Alexa Error 10 2 17 5 1 in Echo Dot
Before we dive into the fixes, let us first see some of the reasons for Alexa Error codes.
- Amazon Echo Dot is already registered
- Network Overlapping Issues
- Geräteinkompatibilität
- Probleme mit der Netzwerkverbindung
- Outdated software in Amazon Echo Dot
Methode 1: Gerät neu starten
The First troubleshooting step for fixing any device error is to first simply restart it. To restart your Amazon Echo Dot device, unplug the power adapter from the power outlet and wait for 15 to 30 seconds. Connect the power adapter back in, and a light on the device will start which indicates the device is successfully started.
Methode 2: Fehlerbehebung bei der Internetverbindung
The Echo Dot error 10 2 17 5 1 can also be due to an unstable internet connection. Make sure the internet speed of your connection is good. Also, the frequency range for the internet must be between 2.4 and 5.0 GHz. These are minimum bandwidth requirements. In case you have a problem with your network connectivity, you can restart your router or modem to fix network connectivity issues. Follow these steps to restart the internet router.
1. Drücken Sie die Taste Power-Taste at the back of your router/modem to turn it Off.
2. Nun, trennen das Stromkabel des Routers/Modems und warten Sie, bis die Kondensatoren vollständig entladen sind.
3. Dann, schließen Stromkabel and switch it on after a minute. Wait until the network connection is re-established and try signing in again.
Finally, make sure both of the devices namely, the router and the Amazon Echo Dot are in the same room and are within 8 feet of distance.
Method 3: Fix Network Overlapping
In case you have many network devices that can connect with the Amazon echo dot device then there might be conflicts with connecting to the internet for the Amazon echo dot device. Due to this, the device may get Alexa Error 10 2 17 5 1. The solution to this issue is to turn off all the network devices except one which you are using for the Amazon echo dot registration process.
Method 4: Verify Device Compatibility
Make sure your device is compatible with the Amazon Echo Dot, sometimes Echo Dot error 10 2 17 5 1 can occur if the device used with Amazon Echo Dot is incompatible. The list of compatible devices is mentioned below.
- Amazon Fire TV: FireOS version 5.3.3 or higher
- Android: Version 6.0 or higher.
- iOS und Mac OS: Version 11.0 or higher.
- PC: Latest version of Google Chrome browser.
Lesen Sie auch: Fix Amazon Kindle Not Showing Up on PC
Method 5: Update Amazon Echo Dot Software
If you have an old Amazon Echo Dot which is unused for some time, you can try to update the software in it. Alexa Error 10 2 17 5 1 can occur due to outdated software. You can update Amazon Echo Dot by just saying to check for software updates to the device. If this do not work then, follow these steps to update Echo Dot from the Alexa app.
1. Starte den Alexa App Auf deinem Smartphone.
2. Gehen Sie zum Geräte Menü.
3. Tippen Sie auf Amazon Echo Dot device du benutzt.
4. Swipe and tap on the Software. Aktualisierung button to update your Amazon Echo Dot.
Method 6: Deregister Amazon Echo Dot Device
If you place an order for the Amazon Echo dot device from the Amazon website, the device will be registered to your account before the delivery. So after turning on the device for the first time, you may need to register the device, and you may need to enter the Amazon account details. This is true in the case of a new Amazon Echo dot device. If you bought a refurbished version of the Amazon Echo Dot then the seller should deregister his account from the Amazon Echo Dot device. It is usually deregistered before selling but in case the owner forgot to deregister, then they need to do the deregistration. Ask the seller to deregister his account from his account for the Amazon Echo Dot device. In case you are the original owner of the device, then follow the below steps to de-register from your old account to fix Alexa Error codes.
1. Besuch im Amazon und klicken Sie auf Hello, (Username) Account & Lists und wählen Sie Verwalte Dein Inhalte und Geräte.
2 Wählen Geräte aus dem oberen Menü.
3 Wählen Einstellungen aus dem linken Bereich und klicken Sie auf Echo dot device to de-register.
4. Confirm the prompt by selecting Abmelden Taste erneut drücken.
5. After the de-registration, Sign-in with your account & Registrieren device to fix Alexa Error 10 2 17 5 1. Read Amazon-Guide here to do so.
Lesen Sie auch: Wie können Sie Ihr Amazon-Konto wiederherstellen?
Method 7: Contact Amazon Customer Support
If none of the solutions mentioned above worked for you, you can try to contact Amazon customer support for your problem. The customer representative will ask for details about your DNS number and they will try to reset your credentials. You can log in again with the information they have provided you. This will fix Alexa Error 10 2 17 5 1. Follow the steps below to contact Amazon customer service to fix Alexa Error codes.
Option I: Call Customer Support
1. Klicke auf Hello (username) Account & Lists und wählen Sie Ihr Konto.
Note: Username is your name entered in the Amazon Account.
2. Klicke auf Kontakt to contact Amazon.
3. Klicken Sie dann auf Rufen Sie mich an button to request a call from a service representative.
4. Klicken Sie dann auf Wählen Sie ein Problem aus Dropdown-Menü zur Auswahl Installationsprozess Option wie unten dargestellt.
5. Enter the issue you are experiencing in Enter short summary of issue Textfeld ein.
6. Wählen Sie die Sprache dropdown and select your Bevorzugte Sprache for a callback, Finally, click on Telefon.
Lesen Sie auch: Beheben Sie das langsame Problem mit dem Amazon Fire Stick
Option II: Chat with Customer Support
1. Klicke auf Hello (username) Account & Lists und wählen Sie Ihr Konto.
2. Klicken Sie dann auf Kontakt to contact Amazon.
3. Klicken Sie auf Beginnen Sie mit dem Chat button to start a customer support chat.
4. A new Window will be opened for a chat, click on Help with a Kindle Fire, or Amazon device.
5. Klicken Sie nun auf Device help zu erhalten.
6 Wählen Echogerät.
7. Zum Schluss klicken Sie auf OK danke to request customer support specifically for Amazon Echo Dot device.
Häufig gestellte Fragen (FAQs)
Q1. What is Echo Dot error 10 2 17 5 1?
Antwort. The error means that the Amazon Echo Dot cannot be registered on the Amazon Server. There are various causes and solutions to fix it, read the above guide to learn more.
Q2. How to reboot Alexa Echo Dot?
Antwort. There are no separate buttons available on the device to restart the device. It can be turned on or off through the device by switching the AC power on or off.
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We hope the above article on how to fix Alexa Error 10 2 17 5 1 in Alexa Echo Dot was helpful to you and you were able to fix Alexa Error codes problem. Let us know which one of the methods worked for you well. If you have any suggestions and/or queries please mention those in the comment box below.