If you attach an external USB device to Windows 10 and get an error message saying “USB not recognized. Device Descriptor Request Failed” then you are at the right place as today we will see How to fix this error. The main issue is that you won’t be able to access your USB device because of this error message. If you will click on the error notification or you will go into device manager then right-click on the malfunctioned device and select Properties you will see the error message “The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.”
One more thing to note here that the device which malfunctioned will be labelled as “Unknown USB Device (Device Descriptor Request Failed)” with a yellow triangle which will confirm that your device is not working properly or USB is not recognized as it is labelled as Unknown USB Device. So without wasting any time let’s see How to Fix Unkown USB Device (Device Descriptor Request Failed) with the help of the below-listed tutorial.
What is Device descriptor request failed Error?
The USB device descriptor is responsible for storing information related to various USB devices and recognizing these USB devices in future when connected to the system. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10 hence you will face the Device Descriptor Request Failed error. Depending on your system configuration, you may face one of the following error messages:
USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognized. One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it. Try reconnecting the device. If Windows still does not recognize it, your device may not be working properly. Unknown USB device (device descriptor request failed) code 43 USBDEVICE_DESCRIPTOR_FAILURE
Causes of Device Descriptor Request Failed Error
- Outdated, corrupted or incompatible USB device drivers
- Virus or malware has corrupted your system.
- USB port is malfunctioned or not working properly
- BIOS is not updated which might cause this issue
- USB device might be damaged
- Windows cannot find the description of the USB device you might be using
Fehler beim Beheben der Gerätebeschreibungsanforderung (unbekanntes USB-Gerät)
Stellen Sie sicher, dass Sie einen Wiederherstellungspunkt erstellen, für den Fall, dass etwas schief geht.
Method 1: Change USB Selective Suspend Settings
1. Klicken Sie mit der rechten Maustaste auf battery icon on Taskbar und wählen Sie Energieeinstellungen.
2. Next to your currently active Power Plan, click on Planeinstellungen ändern.
3. Klicken Sie nun auf Erweiterte Energieeinstellungen ändern.
4. Finden USB-Einstellungen und klicken Sie dann auf die Plus (+)-Symbol um es zu erweitern.
5. Again expand USB-Einstellungen zum selektiven Suspendieren und stellen Sie sicher, dass Sie auswählen Deaktiviert for both “On Battery” and “Plugged in”.
6. ClickApply followed by OK und Neu gestartet your PC to save changes.
Method 2: Use Hardware and Devices troubleshooter
1. Drücken Sie Windows-Taste + R dann tippe ein Control and hit enter to open the Control Panel.
2. Now inside Control Panel Search box type Fehlersuche und wählen Sie Fehlerbehebung.
4. Klicken Sie anschließend auf Configure a device link für Hardware und Sound and follow the on-screen instruction.
5. If the problem is found, click Apply this fix.
Sehen Sie, ob Sie dazu in der Lage sind Fehler beim Beheben der Gerätebeschreibungsanforderung (unbekanntes USB-Gerät), wenn nicht dann weiter.
Method 3: Uninstall Unknown USB Drivers
1. Drücken Sie Windows-Taste + R dann tippe ein devmgmt.msc und drücken Sie die Eingabetaste, um es zu öffnen Gerätemanager.
2. In device Manager expands Universal Serial Bus-Controller.
4. Connect your device, which is not being recognized by Windows.
5. Sie sehen eine Unbekanntes USB-Gerät (Gerätebeschreiberanforderung fehlgeschlagen) with a yellow exclamation mark under Universal Serial Bus-Controller.
6. Now right-click on it and select Deinstallieren.
Hinweis: Do this for all the devices under Universal Serial Bus Controller which have a yellow exclamation mark.
7. Restart your PC, and the drivers will be automatically installed.
Methode 4: Deaktivieren Sie den Schnellstart
1. Drücken Sie die Windows-Taste + R und geben Sie dann ein Smartgeräte App und drücken Sie die Eingabetaste, um zu öffnen Systemsteuerung.
2. Klicke auf Hardware und Sound dann klicken Sie auf Energieoptionen.
3. Wählen Sie dann im linken Fensterbereich aus “Choose what the power buttons do.”
4. Klicken Sie nun auf “Change settings that are currently unavailable.”
5. Deaktivieren Sie „Aktivieren Sie den schnellen Start“ und klicken Sie auf Änderungen speichern.
6. Reboot your PC to save changes and see if you’re able to Fix Device Descriptor Request Failed (Unkown USB Device).
Method 5: Update Generic USB Hub
1. Drücken Sie Windows-Taste + R dann tippe ein devmgmt.msc and Enter to open Device Manager.
2. Erweitern Universal Serial Bus-Controller.
3. Klicken Sie mit der rechten Maustaste auf Generischer USB-Hub und wählen Sie “Update Driver.”
4. Wählen Sie nun Durchsuchen Sie meinen Computer nach Treibersoftware.
5. Click on. Let me pick from a list of drivers on my computer.
6 Wählen Generischer USB-Hub from the list of drivers and click Weiter.
7. Wait for Windows to finish the installation, then click Schließen.
8. Make sure to follow the steps 4 to 8 for all the “Generis USB-Hub” present under Universal Serial Bus controllers.
9. If the problem is still resolved, follow the above steps for all the devices listed under Universal Serial Bus-Controller.
This method may be able to Fix Device Descriptor Request Failed (Unkown USB Device), if not then continue.
Method 6: Remove Power Supply to Fix USB Device Not Recognized
If for some reason your laptop fails to deliver power to USB Ports, then it’s possible that the USB Ports might not work at all. To fix the issue with the laptop power supply, you need to shut down your system completely. Then remove the power supply cable and then remove the battery from your laptop. Now hold the power button for 15-20 seconds and then again insert the battery but don’t connect the power supply. Power ON your system and check if you’re able to Fix Device Descriptor Request Failed (Unkown USB Device).
Method 7: Update BIOS to the latest version
Performing BIOS update is a critical task, and if something goes wrong it can seriously damage your system; therefore, expert supervision is recommended.
1. The first step is to identify your BIOS version, press Windows-Taste + R dann tippe "msinfo32“ (ohne Anführungszeichen) und drücken Sie die Eingabetaste, um die Systeminformationen zu öffnen.
2. Sobald die Informationen zu den Bowman Systemen Fenster öffnet sich BIOS-Version/-Datum suchen dann Hersteller und BIOS-Version notieren.
3. Next, go to your manufacturer’s website, e.g. in my case it’s Dell, so I will go to Dell-Website and then enter my computer serial number or click on the auto-detect option.
4. Now, from the list of drivers shown, I will click on BIOS and will download the recommended update.
Hinweis: Do not turn off your computer or disconnect from your power source while updating the BIOS or you may harm your computer. During the update, your computer will restart, and you will briefly see a black screen.
5. Once the file is downloaded, just double-click on the .exe file to run it.
6. If you have followed all the above steps correctly, you may be able to successfully update your BIOS to the latest version.
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Das ist es, was Sie erfolgreich haben Fehler beim Beheben der Gerätebeschreibungsanforderung (unbekanntes USB-Gerät) but if you still have any queries regarding this tutorial feel free to ask them in the comment’s section.