Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Virgin Media is one of the famous service providers in the UK. Recently, many Virgin media users have complained Netflix not working on Virgin Media. If Netflix is not working on Virgin, you have to check whether the network connection is working well or not. Netflix not connecting to Virgin Media issue can be fixed by troubleshooting a few browser glitches. In addition, there are so many related fixes discussed in this guide to resolve Netflix is not connecting to Virgin Media problem on your device.
How to Fix Netflix Not Working on Virgin Media
Here are some reasons that cause Netflix is not working on Virgin. Analyze them deeply so that you can troubleshoot the problem so easily.
- Problèmes de connectivité réseau
- Mauvais signal réseau
- Internet interference
- Paramètres réseau incorrects
- Bad network cable
- Extensions de navigateur incompatibles
- ISP services are limited
- VPN/Proxy server interference
In this section, we have compiled a list of troubleshooting methods that will help you fix Netflix is not working on Virgin. Follow them in the same order to attain the best results in Windows 10 PC.
Méthode 1 : étapes de dépannage de base
Some of the basic methods to solve the said problem are given below;
1A. Redémarrer le PC
First and foremost, you can troubleshoot Netflix is not connecting to Virgin Media by restarting your computer. This will resolve all the temporary glitches associated with the browser and application.
1B. Refresh Page
As suggested by Netflix, reloading Netflix pages will resolve the browser conflicts and Netflix not connecting to Virgin Media ISSUE as well. Also, check if there are any server issues and if you use the latest version of Netflix.
1C. Connect to Different Network
If you have connected to a public network, your administrator might have disabled a few sites and applications. In this case, connect to a different network if possible and check if you have fixed the issue.
1D. Increase Signal Strength
You can increase the Wi-Fi signal strength by moving yourself toward the router and removing the obstacles (wireless phones, microwaves, etc) that interfere with the network.
1E. Passer à un autre navigateur
If there are browser-related issues in your Windows 10 PC, you could resolve the same by simply switching to other browsers. By doing so, you can identify whether the problem is associated with the app or the browser.
1F. Switch to Wired Connection
If you are using a Wi-Fi signal, connect your Windows PC and router using an Ethernet cable. Then, play Netflix and check if the problem persists.
1G. Mettre à jour Windows
Also, if there are any bugs in your PC, they can only be fixed after a Windows update. Microsoft releases regular updates to fix all these bugs thereby fixing Netflix not working on Virgin Media issue.
Par conséquent, assurez-vous si vous avez mis à jour votre système d'exploitation Windows et si des mises à jour sont en attente, utilisez notre guide Comment télécharger et installer la dernière mise à jour de Windows 10.
After updating your Windows Operating System, check whether you can access Netflix without any issues.
1H. Update WLAN Driver
Device drivers establish a connection link between the hardware and the Operating System of your computer. Also, faulty or corrupt drivers lead to the discussed issue. Many users have reported that updating WLAN drivers have helped them fix the problem. You are advised to update WLAN drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve the discussed issue. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.
1I. Reinstall WLAN Driver
Incompatible drivers must be reinstalled to fix the discussed Microsoft problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy and you can do so by using a third-party application or manually. Follow our guide How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers in your Windows 10 computer.
Après avoir réinstallé les pilotes réseau, vérifiez si vous avez résolu le problème discuté.
Lisez aussi: L'adresse IP du serveur de réparation est introuvable sous Windows 10
1J. Roll Back WLAN Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide How to Rollback Drivers on Windows 10 to fix the problem.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed Netflix not working on Virgin Media issue or not.
1K. Désactiver temporairement l'antivirus (le cas échéant)
Your antivirus program may mistakenly prevent any new latest updates from being installed on your PC. Many compatibility issues are identified by several Windows users that are difficult to tolerate and rectify. Antivirus software like Norton ainsi que Avast may prevent any latest Netflix updates that fix the issue and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Après avoir résolu le problème sur votre PC Windows 10, assurez-vous de réactiver le programme antivirus car un système sans suite de sécurité est toujours une menace.
1L. Disable Windows Firewall (Not Recommended)
Sometimes, Windows Defender Firewall in your computer might prevent Netflix access, for some security reasons. If in case, the apps have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so. You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall
Méthode 2 : vider le cache DNS
To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. You can implement the steps provided in the link given here to flush the DNS cache of your Network connection on your PC.
Lisez aussi: Correction du code d'erreur u7121 3202 dans Netflix
Method 3: Troubleshoot Network Connection
The next method to fix Netflix not working on Virgin Media issue is to fix network connectivity problems in your PC. The glitch in the Internet Connection can be fixed by resetting the Wi-Fi Router. Read our guide to troubleshoot network connectivity problems on Windows 10.
Method 4: Verify Netflix Server Status
Vous devez vérifier le Netflix server status to ensure there are no technical reasons from the server itself. There have been times when the servers of the application are down which results in various unexpected errors on the Netflix users’ screens. So, check for the servers and if they are working fine, move on to the next method given below.
Méthode 5 : passer aux serveurs VPN ou changer d'emplacement
If you notice Netflix is not working on Virgin issue pops up after switching to a new location, you must check if your location is geographically restricted or not. Make a note that Netflix may be limited to certain areas and locations. To fix these location problems, you can try using a VPN (Virtual Private Network).
Using a VPN network will hide your geographic details and enables you to send and receive data packets across public networks. Thus, you may use your network anonyme tout en cachant votre identité réseau. Si vous ne savez pas comment sélectionner un réseau VPN approprié, consultez notre guide, Qu'est-ce qu'un VPN et comment il fonctionne ?
Method 6: Force Stop & Relaunch Netflix
Netflix is not working on Virgin can be extremely annoying when you want to watch your favorite show eagerly. In such a situation, you can try to force stopping the application and then relaunch it to settle the error. For browser users, you can simply try closing the tab on which you are viewing Netflix and then run it again on a new tab in the browser.
Lisez aussi: Corriger une erreur inattendue sur Netflix
Method 7: Re-login to Netflix Again
Signing out of the Netflix account will clear any problems in your account and credentials. Wait for some time, log in to your account again as instructed.
1. In the top right corner of the Netflix écran, cliquez sur Se déconnecter comme montré.
2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Then, click on Se connecter comme montré.
3. Type your credentials and check if you face Netflix not working on Virgin Media issue again.
Méthode 8 : utiliser la navigation privée
The Incognito Mode in Chrome browser is primarily meant for secure and private browsing. It is made for people who do not want their search history or recent pages saved on their device. Due to its privacy policy, this mode does not allow users to record their screens or take screenshots. Using Netflix in incognito mode has helped many users to fix Netflix not connecting to Virgin Media issue. Check our guide to enable Incognito mode in Chrome.
Now, check if you face the problem again.
Method 9: Clear Web Browser Cache
The cached data on your web browser can hinder the usage of Netflix on the app. You can follow the instructions on the link given to clear the cache on the web browser to fix the issue.
Méthode 10 : Désactiver les extensions de navigateur
If you have numerous web extensions like Ad-blockers on the browser, you may face Netflix not working on Virgin Media issue. You can try disabling them on the browser to fix the error.
1. Frappez le Windows clé, recherchez la Google Chrome app, et appuyez sur le Entrer clé.
2. Cliquez sur le trois points verticaux dans le coin supérieur droit. Clique sur le Autres outils option et cliquez sur le Extensions option dans le menu adjacent.
3. Basculer de rabais les extensions Web pour les désactiver.
Lisez aussi: How to Perform Chrome Openload Fix
Méthode 11 : redémarrer les services Windows essentiels
Some essential Windows services like Windows Update and Background Intelligent Transfer services must be enabled on your computer to avoid Netflix is not working on Virgin issue. The Background Intelligent Transfer services use available bandwidth to install any latest updates so that your computer installs any update only if there is no other installation in progress. If these services are disabled in your system, you are more likely to face the discussed error. Hence, restart essential Windows services as instructed below.
1. Type Services dans le menu de recherche et cliquez sur Exécuter en tant qu'administrateur.
2. Maintenant, faites défiler vers le bas et double-cliquez sur Background Intelligent Transfer Service.
3. Now, select the Startup type to Automatic, as depicted.
Remarque: Si la Statut du service is Arrêté, puis cliquez sur le Accueil bouton. Si la Statut du service is Fonctionnement, cliquer sur Arrêter et redémarrez-le.
4. Cliquez sur Appliquer ainsi que OK pour enregistrer les modifications.
5. Répétez toutes ces étapes pour d'autres services Windows comme Cryptographique, MSI Installeret Windows Update Services.
Méthode 12 : effacer les cookies Netflix
Clearing the cache and cookies of Netflix can fix Netflix not working on Virgin Media and issues in Netflix stored data. Follow the steps listed below to do so.
1. Aller vers Netflix efface les cookies page. Après avoir accédé à la page, tous les cookies seront effacés du site.
2. Maintenant, cliquez sur Se connecter et connectez-vous avec vos identifiants.
Lisez aussi: Comment réparer le code d'erreur Netflix M7111-1101
Méthode 13 : mettre à jour l’application Netflix
Sometimes, Netflix is not connecting to Virgin Media issue on Netflix can also occur due to the outdated version of the app. Netflix releases updates for the app from time to time and it is necessary for users to keep up with the app updates to avoid errors. Usually, users get to know about the available updates regularly but in case you have missed one, it is time that you check for an update and manually install it. Windows users can easily attempt this method by checking for the latest version with the help of the Microsoft Store. Follow the given steps to update Netflix app.
1. appuie sur le Touche Windows, Le type Microsoft Store, puis cliquez sur Ouvert.
2. Cliquez sur Bibliothèque.
3. Cliquez sur Obtenir des mises à jour dans le coin en haut à droite.
Your updates will automatically start and once they are complete, try to run Netflix app on your PC to check if Netflix not connecting to Virgin Media issue is fixed.
Method 14: Rollback Recent Windows Updates
Even if you have updated your Windows 10 to the latest version. Sometimes bugs and errors in the latest Windows version cause Netflix app errors. To resolve this issue you can try to roll back your latest Windows app. This will install the previous Windows 10 version on your computer. Follow the steps below to do so:
1. Lancer le Windows Paramètres.
2. Cliquez sur Mise à jour et sécurité réglage.
3. From the left-side panel, navigate to the Récupération menu.
4. Localisez Go back to the previous version of Windows 10 et cliquez sur Commencez.
5. Wait for the process to complete and restart your computer.
Lisez aussi: 5 Correction d'erreur détectée par le proxy Netflix
Méthode 15 : réinitialiser l’application Netflix
If updating Netflix did not help in resolving Netflix not working on Virgin Media issue then resetting Netflix app can fix the issue. Netflix, like other apps, contains cache that has temporary files. These temporary cache files can become corrupt over time and eventually result in Netflix is not working on Virgin issue. Therefore, to make sure this is not the case, reset the Netflix app using the steps that are given below:
1. appuie sur le Touches Windows + I together to open the Settings.
2. Cliquez sur Applications réglage.
3. dans le Applications et fonctionnalités window locate and click on the Netflix app.
4. Cliquez ensuite sur le Options avancées.
5. Faites défiler vers le bas et cliquez sur Réinitialiser.
6. Wait for the process to finish and restart your computer.
Méthode 16 : réinstaller l’application Netflix
If none of the previous methods works, and the issues in Netflix stored data have still not been resolved. You can try to uninstall and reinstall the Netflix app.
1. Frappez le Touche Windows, Le type Netflix dans la barre de recherche Windows.
2. From the right-side panel, locate and click on Désinstaller.
3. Confirm the prompt by clicking on Désinstaller .
4. Wait for the uninstallation process to finish.
5. Once the uninstallation process has finished, launch the Microsoft Store app.
6. In the Microsoft Store, search for Netflix.
7. Cliquez sur le Obtenez button to install the Netflix app on your device.
Attendez que l'installation se termine.
Lisez aussi: Fix Netflix Error Code NSES-404 in Windows 10
Méthode 17 : réinstaller le navigateur Web
If none of the above steps fix the said Netflix not working on Virgin Media. Then you can reinstall your web browser to solve the problem.
1. Appuyez sur le bouton Touche Windows, Le type Panneau de configuration et cliquez sur Ouvert.
2. Ensemble Afficher par : Catégorie, puis cliquez sur Désinstaller un programme sous Programmes comme indiqué.
3 Sélectionner Mozilla Firefox dans la liste et cliquez sur Désinstaller comme montré.
4. Cliquez sur Oui on Contrôle de compte d'utilisateur rapide.
5. Cliquez sur Suivant> button in Désinstallation de Mozilla Firefox Assistant.
6. Cliquez sur Désinstaller.
7. Cliquez Finition pour fermer la fenêtre.
8. presse Touche Windows, Le type % localappdata% et cliquez sur Ouvert aller à Données d'application locales dossier.
9. Cliquez avec le bouton droit de la souris on Mozilla folder and select effacer.
10. appuie sur le Touche Windows encore une fois, tapez % AppData% et cliquez sur Ouvert aller à Itinérance AppData dossier.
11. Repeat Étape 9 pour supprimer le Mozilla dossier.
12. Finally, restart your PC.
13. télécharger Mozilla Firefox du site web officiel.
14. course Programme d'installation de Firefox de Télécharger folder and install the browser on your computer.
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