Netflix is a popular video streaming app where you can watch TV shows, movies, documentaries, and web series. This subscription-based streaming service can be downloaded on Android, iOS, and Windows. Virgin Media is one of the famous service providers in the UK. Recently, many Virgin media users have complained Netflix not working on Virgin Media. If Netflix is not working on Virgin, you have to check whether the network connection is working well or not. Netflix not connecting to Virgin Media issue can be fixed by troubleshooting a few browser glitches. In addition, there are so many related fixes discussed in this guide to resolve Netflix is not connecting to Virgin Media problem on your device.
How to Fix Netflix Not Working on Virgin Media
Here are some reasons that cause Netflix is not working on Virgin. Analyze them deeply so that you can troubleshoot the problem so easily.
- Problemas de conectividade de rede
- Sinal de rede deficiente
- Internet interference
- Configuración de rede incorrecta
- Bad network cable
- Extensións do navegador incompatibles
- ISP services are limited
- VPN/Proxy server interference
In this section, we have compiled a list of troubleshooting methods that will help you fix Netflix is not working on Virgin. Follow them in the same order to attain the best results in Windows 10 PC.
Método 1: Pasos básicos de resolución de problemas
Some of the basic methods to solve the said problem are given below;
1A. Reinicie o PC
First and foremost, you can troubleshoot Netflix is not connecting to Virgin Media by restarting your computer. This will resolve all the temporary glitches associated with the browser and application.
1B. Refresh Page
As suggested by Netflix, reloading Netflix pages will resolve the browser conflicts and Netflix not connecting to Virgin Media ISSUE as well. Also, check if there are any server issues and if you use the latest version of Netflix.
1C. Connect to Different Network
If you have connected to a public network, your administrator might have disabled a few sites and applications. In this case, connect to a different network if possible and check if you have fixed the issue.
1D. Increase Signal Strength
You can increase the Wi-Fi signal strength by moving yourself toward the router and removing the obstacles (wireless phones, microwaves, etc) that interfere with the network.
1E. Switch to Another Browser
If there are browser-related issues in your Windows 10 PC, you could resolve the same by simply switching to other browsers. By doing so, you can identify whether the problem is associated with the app or the browser.
1F. Switch to Wired Connection
If you are using a Wi-Fi signal, connect your Windows PC and router using an Ethernet cable. Then, play Netflix and check if the problem persists.
1G. Actualizar Windows
Also, if there are any bugs in your PC, they can only be fixed after a Windows update. Microsoft releases regular updates to fix all these bugs thereby fixing Netflix not working on Virgin Media issue.
Hence, ensure if you have updated your Windows Operating System and if there are any updates pending in action, use our guide How to Download and Install Windows 10 Latest Update
After updating your Windows Operating System, check whether you can access Netflix without any issues.
1H. Update WLAN Driver
Device drivers establish a connection link between the hardware and the Operating System of your computer. Also, faulty or corrupt drivers lead to the discussed issue. Many users have reported that updating WLAN drivers have helped them fix the problem. You are advised to update WLAN drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve the discussed issue. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.
1I. Reinstall WLAN Driver
Incompatible drivers must be reinstalled to fix the discussed Microsoft problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy and you can do so by using a third-party application or manually. Follow our guide How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers in your Windows 10 computer.
Despois de reinstalar os controladores de rede, comprobe se solucionou o problema discutido.
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1J. Roll Back WLAN Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide How to Rollback Drivers on Windows 10 to fix the problem.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed Netflix not working on Virgin Media issue or not.
1 mil. Disable Antivirus Temporarily (If Applicable)
Your antivirus program may mistakenly prevent any new latest updates from being installed on your PC. Many compatibility issues are identified by several Windows users that are difficult to tolerate and rectify. Antivirus software like Norton Avast may prevent any latest Netflix updates that fix the issue and you are advised to disable any inbuilt or third-party antivirus software temporarily to resolve the same. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Despois de solucionar o problema no teu PC con Windows 10, asegúrate de volver activar o programa antivirus xa que un sistema sen unha suite de seguridade sempre é unha ameaza.
1L. Disable Windows Firewall (Not Recommended)
Sometimes, Windows Defender Firewall in your computer might prevent Netflix access, for some security reasons. If in case, the apps have been blocked by Windows Defender Firewall, you have to enable it or disable the Firewall securities temporarily from your computer. If you do not know how to disable Windows Defender Firewall, our guide on How to Disable Windows 10 Firewall will help you do so. You can also allow the app by following our guide Allow or Block Apps through the Windows Firewall
Método 2: vaciar a caché DNS
To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. You can implement the steps provided in the link given here to flush the DNS cache of your Network connection on your PC.
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Method 3: Troubleshoot Network Connection
The next method to fix Netflix not working on Virgin Media issue is to fix network connectivity problems in your PC. The glitch in the Internet Connection can be fixed by resetting the Wi-Fi Router. Read our guide to troubleshoot network connectivity problems on Windows 10.
Method 4: Verify Netflix Server Status
Debes comprobar o Netflix server status to ensure there are no technical reasons from the server itself. There have been times when the servers of the application are down which results in various unexpected errors on the Netflix users’ screens. So, check for the servers and if they are working fine, move on to the next method given below.
Método 5: cambia a servidores VPN ou cambia de localización
If you notice Netflix is not working on Virgin issue pops up after switching to a new location, you must check if your location is geographically restricted or not. Make a note that Netflix may be limited to certain areas and locations. To fix these location problems, you can try using a VPN (Virtual Private Network).
Using a VPN network will hide your geographic details and enables you to send and receive data packets across public networks. Thus, you may use your network de xeito anónimo mentres oculta a súa identidade de rede. Se estás confuso sobre como seleccionar unha rede VPN adecuada, consulta a nosa guía, Que é unha VPN e como funciona?
Method 6: Force Stop & Relaunch Netflix
Netflix is not working on Virgin can be extremely annoying when you want to watch your favorite show eagerly. In such a situation, you can try to force stopping the application and then relaunch it to settle the error. For browser users, you can simply try closing the tab on which you are viewing Netflix and then run it again on a new tab in the browser.
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Method 7: Re-login to Netflix Again
Signing out of the Netflix account will clear any problems in your account and credentials. Wait for some time, log in to your account again as instructed.
1. In the top right corner of the Netflix pantalla, fai clic en Saír como se mostra.
2. Once you have signed out of your Netflix account, wait for 30 seconds or reboot your computer. Then, click on Rexístrate como se mostra.
3. Type your credentials and check if you face Netflix not working on Virgin Media issue again.
Método 8: Usa a navegación privada
The Incognito Mode in Chrome browser is primarily meant for secure and private browsing. It is made for people who do not want their search history or recent pages saved on their device. Due to its privacy policy, this mode does not allow users to record their screens or take screenshots. Using Netflix in incognito mode has helped many users to fix Netflix not connecting to Virgin Media issue. Check our guide to enable Incognito mode in Chrome.
Now, check if you face the problem again.
Method 9: Clear Web Browser Cache
The cached data on your web browser can hinder the usage of Netflix on the app. You can follow the instructions on the link given to clear the cache on the web browser to fix the issue.
Método 10: desactivar as extensións do navegador
If you have numerous web extensions like Ad-blockers on the browser, you may face Netflix not working on Virgin Media issue. You can try disabling them on the browser to fix the error.
1. Bate o Windows clave, busque o Google Chrome aplicación e preme Entrar clave.
2. Fai clic no botón tres puntos verticais na esquina superior dereita. Fai clic no Máis ferramentas opción e fai clic en Extensións opción no menú adxacente.
3. Alternar fóra as extensións web para desactivalas.
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Método 11: reinicie os servizos esenciais de Windows
Some essential Windows services like Windows Update and Background Intelligent Transfer services must be enabled on your computer to avoid Netflix is not working on Virgin issue. The Background Intelligent Transfer services use available bandwidth to install any latest updates so that your computer installs any update only if there is no other installation in progress. If these services are disabled in your system, you are more likely to face the discussed error. Hence, restart essential Windows services as instructed below.
1. Tipo servizos no menú de busca e fai clic en Executar como administrador.
2. Agora, desprácese cara abaixo e prema dúas veces Servizo de transferencia intelixente de fondo.
3. Now, select the Startup type to Automatic, as depicted.
Nota: O Estado do servizo is Parado, e despois faga clic no comezo botón. Se o Estado do servizo is Carreira, Prema en Deixe e comezalo de novo.
4. Prema en aplicar OK para gardar os cambios.
5. Repita todos estes pasos para outros servizos de Windows como Criptográfico, MSI Installere Servizos de Windows Update.
Método 12: Borrar as cookies de Netflix
Clearing the cache and cookies of Netflix can fix Netflix not working on Virgin Media and issues in Netflix stored data. Follow the steps listed below to do so.
1. Navega ata Netflix borra cookies páxina. Despois de ir á páxina, todas as cookies borraranse do sitio.
2. Agora, fai clic en Rexístrate e inicie sesión coas súas credenciais.
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Método 13: Actualiza a aplicación Netflix
Sometimes, Netflix is not connecting to Virgin Media issue on Netflix can also occur due to the outdated version of the app. Netflix releases updates for the app from time to time and it is necessary for users to keep up with the app updates to avoid errors. Usually, users get to know about the available updates regularly but in case you have missed one, it is time that you check for an update and manually install it. Windows users can easily attempt this method by checking for the latest version with the help of the Microsoft Store. Follow the given steps to update Netflix app.
1. Preme o botón Tecla Windows, escriba Microsoft Store, entón fai clic en aberto.
2. Prema en Biblioteca.
3. Prema en Recibir as actualizacións na esquina superior dereita.
Your updates will automatically start and once they are complete, try to run Netflix app on your PC to check if Netflix not connecting to Virgin Media issue is fixed.
Método 14: restaurar as actualizacións recentes de Windows
Even if you have updated your Windows 10 to the latest version. Sometimes bugs and errors in the latest Windows version cause Netflix app errors. To resolve this issue you can try to roll back your latest Windows app. This will install the previous Windows 10 version on your computer. Follow the steps below to do so:
1. Inicia o Windows Configuración.
2. Prema en Actualización e seguridade configuración.
3. Desde o panel da esquerda, desprácese ata Recuperación menú.
4. Localizar Volva á versión anterior de Windows 10 e prema en Comezar.
5. Agarde a que se complete o proceso e reinicie o ordenador.
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Método 15: restablece a aplicación de Netflix
If updating Netflix did not help in resolving Netflix not working on Virgin Media issue then resetting Netflix app can fix the issue. Netflix, like other apps, contains cache that has temporary files. These temporary cache files can become corrupt over time and eventually result in Netflix is not working on Virgin issue. Therefore, to make sure this is not the case, reset the Netflix app using the steps that are given below:
1. Preme o botón Teclas Windows + I together to open the Settings.
2. Prema en Apps configuración.
3. No Aplicacións e funcións window locate and click on the Netflix app.
4. A continuación, faga clic no botón Opcións avanzadas.
5. Scroll down and click on Restablecer.
6. Wait for the process to finish and restart your computer.
Method 16: Reinstall Netflix App
If none of the previous methods works, and the issues in Netflix stored data have still not been resolved. You can try to uninstall and reinstall the Netflix app.
1. Bate o Tecla Windows, escriba Netflix na barra de busca de Windows.
2. No panel da dereita, localice e prema Uninstall.
3. Confirm the prompt by clicking on Uninstall botón.
4. Wait for the uninstallation process to finish.
5. Once the uninstallation process has finished, launch the Microsoft Store app.
6. Na Microsoft Store, busque Netflix.
7. Fai clic no botón Obter botón para instalar a aplicación Netflix no teu dispositivo.
Agarda a finalización da instalación.
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Método 17: reinstale o navegador web
If none of the above steps fix the said Netflix not working on Virgin Media. Then you can reinstall your web browser to solve the problem.
1. Prema o botón Tecla Windows, escriba Panel de control e prema en aberto.
2 Conxunto Ver por: Categoría, entón fai clic en Desinstalar un programa para Programas menú como se mostra.
3. Seleccionar Mozilla Firefox da lista e fai clic en Uninstall como se mostra.
4. Prema en si on Control de Conta de Usuario prompt.
5. Prema en Seguinte> button in Desinstalar Mozilla Firefox asistente.
6. Prema en Uninstall.
7. Fai clic Rematar para pechar a xanela.
8. Preme Tecla Windows, escriba % localappdata% e prema en aberto para ir AppDataLocal cartafol.
9. Fai clic co botón dereito do rato on Mozilla folder and select borrar.
10. Preme o botón Tecla Windows again, type %datos de aplicación% e prema en aberto para ir AppData Roaming cartafol.
11. Repeat 9 paso para eliminar o ficheiro Mozilla cartafol.
12. Finally, restart your PC.
13. Descarga Mozilla Firefox from the web oficial.
14. Corre Instalador de Firefox de transferencias folder and install the browser on your computer.
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