Millions of corporate offices and domestic industries use Epson scanners for their documentation processes. These Epson scanners are available as standalone or integrated models with a printer. Amidst many scanners in the world, Epson printers are known for their robustness and feature in scanning documents. Although these scanners have many advantages, few users complain Epson scan cannot communicate with the scanner Windows 10 issue. If you are also facing the same problem, we will help you fix the Epson scanner communication error with the help of effective troubleshooting hacks. So, continue reading to resolve Epson scanner cannot communicate issue.
How to Fix Epson Scanner Cannot Communicate in Windows 10
In this section, we have gathered a list of reasons why Epson scan cannot communicate with the scanner issue on your Windows 10 PC. Analyze them deeply to pick the correct troubleshooting method accordingly.
- The scanning software is not running with administrative privileges. Hence, a proper connection is not established.
- The network adapter is not effectively communicating with the scanner.
- Few other background tasks are interfering with the scanner.
- Few essential background services are not running on PC.
- There are corrupt or broken files on your computer.
- Presence of malware or viruses.
- You are using an outdated version of the Windows operating system.
- The proxy connection is preventing the scanning operations.
- The scanner drivers are not compatible.
- The overprotective antivirus or firewall program is interfering with the functions.
Here are some effective troubleshooting methods to help you fix the Epson scanner communication error on your Windows 10 PC.
Método 1: Métodos básicos de resolución de problemas
Following are a few basic methods that you can follow;
1A. Pechar tarefas en segundo plano
Several users have confirmed that the Epson scanner communication error can be resolved by closing all the background tasks running on your PC. To implement the task, follow our guide on How to End Task in Windows 10 and proceed as instructed.
Once you have closed all the background processes, check if you could use the Epson scanner without any issues.
1B. Switch to Short USB Cables
Although many tech professionals suggest that devices can be connected through very long USB cables, this may lead to signal loss between the scanner and the network. If you have located the scanner in another corner of the room, try relocating it and connecting it using a short USB cable. Try this temporarily and check if this works or not. If it resolves the Epson scan cannot communicate with the scanner Windows 10 issue, the culprit is the long USB cables.
1C. Disable Proxy Server
Sometimes, with inappropriate network configurations on your Windows 10 computer, you will face communication errors of Epson scanners. If you have installed any VPN service or use proxy servers on your PC, read our guide on How to Disable VPN and Proxy on Windows 10 guide and implement the steps as instructed in the article.
After disabling the VPN client and proxy servers, check if you have fixed the communication error of Epson scanners. Still, if you face the same problem, try connecting to a punto de acceso móbil.
1D. Disable Antivirus Temporarily (If Applicable)
Your antivirus program may mistakenly prevent any updated features of Windows apps like Epson. Several Windows users identified many compatibility issues. They are difficult to tolerate and rectify. You are advised to temporarily disable any inbuilt or third-party antivirus software to resolve the communication error of Epson scanners. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
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1E. Update Windows
You can also eradicate communication errors of Epson scanners in your computer by updating your operating system. Always ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide on How to Download and Install Windows 10 Latest Update.
After updating your Windows operating system, check whether you can connect to your scanner.
1F. Repair System Files
If corrupt system files are in your Windows Operating system, your PC may face many Internet connectivity issues. If you are experiencing communication errors with Epson scanners very recently, there are some chances that your computer files have become corrupt or damaged. Windows 10 PC has inbuilt repair tools like SFC (System File Checker) and DISM (Deployment Image Servicing and Management) that will help you fix all the corrupt files. Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.
1G. Run Malware Scan
The presence of viruses causes conflicts and errors like communication errors of Epson scanners. So, install reliable antivirus software on your computer and run a complete scan. If you are confused about running a malware scan, our guide on How do I Run a Virus Scan on my Computer? will help you do so.
Also, if you want to remove malware from your computer, check our guide on How to Remove Malware from your PC in Windows 10.
Method 2: Run Scanner Software with Admin Privileges
You must first try to run the scanning application with admin rights. Several apps and programs that require input from any external source will require admin rights. Hence, follow the below-mentioned steps to do the same.
1. Fai clic co botón dereito no botón Dixitalización Epson atallo on the desktop and select Propiedades.
2. Despois, cambia ao Compatibilidade e marque a caixa Executa este programa como administrador.
3. Finalmente, fai clic en Aplicar> Aceptar para gardar os cambios.
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Método 3: execute o solucionador de problemas de rede
To fix various internet connectivity issues, you can use the inbuilt tool provided in Windows 10 PC whenever needed. You can analyze and diagnose common network-related issues using the Windows network troubleshooter tool. It is a systematic process that, when implemented step by step, will help you fix the Epson scanner that cannot communicate issue. Follow our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix all network-related issues using a Network Adapter troubleshooter.
You can use the steps mentioned in the guide to diagnose Wi-Fi connections, Ethernet, and all network adapters on your Windows 10 PC. Finally, check if you have fixed the communication error of Epson scanners.
Method 4: Update Scanner Drivers
Device drivers establish a connecting link between your computer’s hardware and operating system. Also, faulty or corrupt drivers lead to a communication error in Epson scanners. Many users have reported that updating WLAN drivers have helped them fix the issue. You are advised to update scanner drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve communication error. Follow our guide on How to Update Device Drivers on Windows 10 to do so. Make sure you expand Image devices como se mostra a continuación.
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Method 5: Roll Back Scanner Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled, and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide on How to Rollback Drivers on Windows 10 to fix the Epson scanner communication error.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed the communication error of Epson scanners.
Method 6: Reinstall Scanner Drivers
Incompatible drivers must be reinstalled to fix the Epson scanner cannot communicate problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy, and you can do so by using a third-party application or manually. Follow our guide on How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers on your Windows 10 computer. Make sure you expand Image devices como se mostra a continuación.
After reinstalling scanner drivers, check if you have fixed the communication error of Epson scanners.
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Method 7: Restart Shell Hardware Detection Service
The Shell Hardware Detection service detects whether any other hardware is connected to your system or not and detects all the scanners, storage devices, and printers connected to your device. It provides notifications for AutoPlay hardware events. If this service is stopped for any reason, you will face an Epson scanner cannot communicate error. Follow the below-mentioned steps to restart this service:
1. Tipo servizos no menú de busca e fai clic en Executar como administrador.
2. Agora, desprácese cara abaixo e faga dobre clic no botón Shell Hardware Detection servizo.
3. In the new pop-up window, select the Tipo de inicio a Automático.
Nota: O Estado do servizo is Parado, faga clic no botón comezo botón. Se o Estado do servizo is Carreira, Prema en Deixe and Start it again.
4. Prema en Aplicar> Aceptar para gardar os cambios.
5. Unplug your scanner and wait for a while. Re-plug it back.
6. Repita os mesmos pasos para Windows Image Acquisition Service and check if this works or not.
Method 8: Fix Wireless Connection
In several cases, the Epson scan program on your PC fails to establish the connection between the LAN addresses automatically. This happens more often when you use a wireless network. Even though you can find the addresses within the app, this does not always work. Hence, manually add the address as instructed below.
1. Tipo Configuración de Epson Scan in the search menu. Now, click on aberto.
2. In the Scan Settings, select Engadir opción baixo Network Scanner Address.
Nota: Ensure you select the correct scanner with the help of the Seleccione Escáner drop-down menu at the top.
3. Now, a screen to enter the address will pop up. Follow the below-mentioned steps to find the correct address.
4. Tipo cmd in the search bar and click on aberto.
5. A continuación, escriba ipconfig / todo manda e pulsa o Tecla Enter.
6. Now, note down the Pasarela predeterminada detail from the window.
7. Copia isto enderezo (here, 192.168.1.1) and type it in your browser to access your router.
8. Note down the list of devices connected to the network. On the same screen, you can find the IP address of your scanner. Note down its value.
9. Despois, vai ao Engadir window of the Scan settings window and type the IP address of your scanner under Introduza o enderezo menú.
10. Prema en OK para gardar os cambios.
Nota: Tamén podes facer clic en Proba to ensure the connection is successful.
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Method 9: Turn Off Password Protected Sharing
The Password Protected sharing setting is intended to keep the sharing of files and folders safe and secure. If this setting is turned on, the users connected to your network cannot access the files on your PC unless the privacy password is typed in manually. Several reports suggest that this feature triggers an Epson scan cannot communicate with the scanner error. Hence, you have to disable this setting, reconnect the scanner, and check if this works or not.
Nota: You must always turn on the setting if things do not go smoothly.
1. Tipo Panel de control in the search bar and click on aberto.
2. Then, set the Ver por as categoría e prema en Rede e Internet.
3. Agora, fai clic en Centro de Rede e Compartir como se representa.
4. Agora, fai clic no botón Cambia a configuración avanzada de compartición link as shown.
5. Expanda o Todas as redes sección e fai clic en Desactivar a compartición protexida por contrasinal opción.
6. Agora, fai clic en Gardar cambios and unplug the scanner for a minute. Reconectar your scanner and check if the connection error has vanished or not.
Method 10: Change Ports from LPT1 to USB 001
An old Line Print Terminals technology was used earlier to connect your printers and scanners. Now, most printers and scanners have switched to USB. Hence, check if USB is used in your device and whether this works. This method effectively fixes the Epson scanner cannot communicate if you face the problem after upgrading to Windows 10.
1. Bate o Tecla Windows e escribe Panel de control. A continuación, fai clic en aberto.
2. Now, set Ver por as categoría e prema en Ver dispositivos e impresoras como se mostra.
3. Agora, fai clic co botón dereito sobre o teu impresora e seleccione Propiedades.
4. Cambia ao portas tab and change the ports from LPT1 a USB 001.
5. Save the changes by clicking Aplicar> Aceptar. Then, unplug your device and connect it back after a while.
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Method 11: Modify Windows Defender Firewall Settings
You will also face an Epson scan cannot communicate with the scanner due to an over-reactive or over-protective antivirus suite on your Windows 10 computer. This prevents the connection link between the launcher and the network. So, to fix this problem, you can whitelist Epson in your Firewall settings or disable the firewall protection temporarily.
Option I: Whitelist escndv.exe
Permitir C:WINDOWStwain_32escndvescndv.exe in your Windows Defender Firewall, follow our guide on Allow or Block Apps through the Windows Firewall and implement the steps as instructed.
Opción II: desactivar o firewall (non recomendado)
Se non sabes como desactivar o Firewall de Windows Defender, a nosa guía sobre Como desactivar o Firewall de Windows 10 axudarache a facelo.
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Opción III: Crear unha nova regra no Firewall
1. Bate o Tecla Windows e escribe Firewall de Windows Defender con seguridade avanzada. A continuación, fai clic en Executar como administrador.
2. Prema en Regras entrantes as depicted in the left pane.
3. Prema en Nova regra... as shown in the right pane.
4. Ensure to select the Programa opción baixo Que tipo de regra che gustaría crear? menú e prema en Seguinte> como se mostra.
5. A continuación, faga clic no botón Examinar ... botón correspondente a Este camiño do programa: como se mostra.
6. Desprácese ata a C:WINDOWStwain_32escndvescndv.exe path and faga dobre clic no instalación arquivo. A continuación, fai clic no aberto botón.
7. Prema en Seguinte> no Asistente para novas regras de entrada fiestra.
8. Agora, seleccione o botón de radio preto de Permitir a conexión e prema en Seguinte> como se representa.
9. Asegúrese Dominio, Privado e Público se seleccionan caixas e fai clic en Seguinte>.
10. Finally, add a nome to your new rule and click on Rematar.
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We hope that this guide was helpful and you would have learned how to fix Epson scanner cannot communicate in Windows 10. Let us know how this article has helped you the best. Also, if you have any queries/suggestions regarding this article, feel free to drop them in the comments section.