Corrixir a videochamada de Microsoft Teams que non funcionaba

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Equipos de Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Sistema operativo obsoleto.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Solución básica de problemas

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to desenchufar the web camera from the USB port, reinicio your computer, and volve a enchufar it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Pecha as aplicacións en segundo plano

Método 1: executa o solucionador de problemas de hardware e dispositivos

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Preme Teclas Windows + R. xuntos para lanzar o Correr caixa de diálogo.

2. Tipo msdt.exe -id Diagnóstico do dispositivo e golpeou Entrar.

3. A continuación, fai clic en seguinte.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplique esta solución and follow the on-screen instructions. Then, reiniciar o teu dispositivo.

4B. If there is no issue with the drivers, click Peche o solucionador de problemas na seguinte pantalla.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Bate o Tecla Windows. Tipo Equipos de Microsoft e lanzalo.

2. Fai clic no botón icona de tres puntos xunto ao teu Imaxe de perfil en Equipos.

3. Cambia ao Dispositivos tab in the left pane and scroll down the right screen.

4. Agora, no cámara menu, expand the drop-down menu.

5. Despois, escolla o cámara you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Saír teams e lanzamento Xestor de tarefas presionando Teclas Ctrl + Maiús + Esc simultaneamente.

2. No Procesos guía, seleccione o Equipos de Microsoft programs that are running in the background and select Tarea final.

3. Despois, preme o Tecla Windows e escribe % appdata% MicrosoftTeams na barra de busca.

4. Prema en aberto como se mostra.

5. Agora selecciona all the files and folders within the folder and select the Borrar opción.

6. Reiniciar o teu PC con Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tipo Xestor de dispositivo no Menú de busca de Windows 10 e ábreo.

2. Agora, fai dobre clic Cámaras para expandilo.

3. A continuación, faga clic co botón dereito sobre o camera device (HP TrueVision HD, for example) and select the Desactivar o dispositivo opción como se mostra.

Nota: Ensure you select a camera that you are not currently using in Teams.

4. Confirme a solicitude facendo clic en si.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Nota: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Preme o botón Windows chave. Tipo Google Chrome e lanzalo.

2. Fai clic no botón icona de tres puntos e seleccione o Configuración opción.

3. Agora selecciona Seguridade e Privacidade in the left pane and choose Configuración do sitio from the main page.

4. Scroll down the main screen and select the cámara opción baixo a Permisos menú como se mostra.

5. Aquí, seleccione o Os sitios poden solicitar usar a túa cámara option and make sure teams is not added in Not allowed to use your camera lista.

6. Relaunch your navegador and check if you have fixed the Teams video not working issue.

Método 6: Actualiza Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Preme o botón Teclas Windows + I xuntos para abrir Configuración No teu computador.

2. Agora selecciona Actualización e seguridade.

3. Seleccionar Comprobe se hai actualizacións dende o panel dereito.

4A. If your system is outdated, click Instalar agora para descargar e instalar a última versión.

4B. Se o teu sistema xa está actualizado, mostrarase Estás ao día mensaxe.

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Bate o Tecla Windows e escribe Firewall de Windows Defender. Open the best results.

2. In the pop-up window, click on Permitir unha aplicación ou función a través do firewall de Windows Defender.

3. A continuación, fai clic Cambia a configuración. Finally, check for Equipos de Microsoft to allow through the Firewall.

Nota: Podes empregar Permitir outra aplicación... to browse your program if your desired application or program does not exist in the list.

4. Finalmente, fai clic OK para gardar os cambios.

Option II: Disable Firewall Temporarily

Nota: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Preme o botón Windows chave. Tipo Panel de control e ábreo.

2 Conxunto Ver por as categoría e seleccione Sistema e seguridade.

3. Agora, fai clic en Windows Defender Firewall, como se mostra aquí.

4. Seleccione o Activa ou desactiva o Firewall de Windows Defender opción no menú esquerdo.

5. Now, check the boxes next to the Desactivar o firewall de Windows Defender (non recomendado) option wherever available on this screen.

6. Fai clic OK Reiniciar o teu PC.

Método 8: desactivar VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Bate o Tecla Windows e escribe Configuración de VPN na barra de busca.

2. No Configuración window, disconnect the active VPN servizo.

3. Desactivar Opcións de VPN para Opcións avanzadas.

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Inicia o Xestor de dispositivo using the steps mentioned above and expand the Cámaras facendo dobre clic nel.

2. Agora, fai clic co botón dereito sobre o condutor e seleccione Desinstalar o dispositivo.

3. Fai clic Uninstall no aviso.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. Buscar descargar os controladores correspondentes á versión de Windows no seu PC.

6. Unha vez descargado, fai dobre clic no botón ficheiro descargado e siga as instrucións en pantalla para instalalo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Método 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Ir para o Páxina de soporte de Microsoft.

2A. You can use the Obter a aplicación Axuda in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Abre Obter axuda botón.

2B. Also, you could use the versión do navegador to submit your problem. To do so, click on the obter apoio ligazón.

3. Agora escribe your problem no Tell us your problem so we can get you the right help and support campo e golpear Entrar.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

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