March 4, 2022

Banga Vîdyoyê ya Tîmên Microsoft-ê Nexebitîne rast bikin

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Tîmên Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Banga Vîdyoyê ya Tîmên Microsoft-ê Nexebitîne rast bikin

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Pergala Xebatê ya Dembûyî.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Çareserkirina Çareseriya Bingehîn

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to nehêle the web camera from the USB port, destpêbikin your computer, and ji nû ve girêdin it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Serlêdanên Paşerojê bigire

Rêbaz 1: Pirsgirêkên Hardware û Amûran Bixebitîne

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Rojnamevanî Bişkojkên Windows + R bi hev re dest pê bikin Rev boxa dialog

2. Awa msdt.exe -id DeviceDiagnostic û xistin Derbasbûn.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Piştre, li ser bitikîne Piştî.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Vê rastiyê bicîh bikin and follow the on-screen instructions. Then, veguhestin cîhaza we.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Pirsgirêka Bixebitîne li ser ekranê jêrîn.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Lêxin Kilîta Windows. Awa Tîmên Microsoft û dest pê bike.

Hit the Windows key. Type Microsoft Teams and launch it

2. Li ser binêrin îkona sê-xalî kêleka te Profile Picture di Tîmên.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Biçin devices tab in the left pane and scroll down the right screen.

4. Niha, di Kamîra menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Piştre, hilbijêre kamîra you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Her weha bixwîne: Meriv Avatar Profîla Tîmên Microsoft-ê çawa biguhezîne

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Derketin Timên û destpêkirin Rêveberê Task bi zorê Bişkojkên Ctrl + Shift + Esc bi hev.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Di Pêvajoyan tab, hilbijêrin Tîmên Microsoft programs that are running in the background and select Task End.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Paşê, lêxin Kilîta Windows û cureyê % appdata% MicrosoftTeams li barê lêgerîn.

4. Kılik lı ser Vekirî wekî ku tê xuyang kirin.

Open Teams Roaming folder

5. Naha, hilbijêrin all the files and folders within the folder and select the Vemirandina dibe.

Now, select all the files and folders within the folder and select the Delete option.

6. Ji nû ve Windows 10 PC-ya we.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Awa Rêveberê Gerînendeyê di Windows 10 menuya lêgerînê û veke.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Niha, du caran bikirtînin kamerayên wê fireh bikin.

expand the Cameras section by double-clicking on it

3. Dûv re, li ser rast-klîk bikin camera device (HP TrueVision HD, for example) and select the Amûrek neçalak bike vebijark wekî ku tê xuyang kirin.

Not: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bi tikandina li ser daxwazê ​​piştrast bikin Erê.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Not: Make sure you re-enable the default camera adapter again after fixing the issue.

Her weha bixwîne: Meriv çawa Tîmên Microsoft-ê Push to Talk çalak bike an neçalak bike

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pressap bikin Windows qûfle. Awa Google Chrome û dest pê bike.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Li ser binêrin îkona sê-xalî û hilbijêrin Mîhengên dibe.

Click on the three-dotted icon and select the Settings option

3. Naha, hilbijêrin Ewlekariya û Privacy Policy in the left pane and choose Sîstema Sîteyê from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamîra bijartina bin Destûr menu wek ku tê nîşandan.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Li vir, hilbijêre Malper dikarin bixwazin ku kameraya xwe bikar bînin option and make sure Timên is not added in Not allowed to use your camera rêzok.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Rêbaz 6: Windows-ê nûve bikin

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pressap bikin Bişkojkên Windows + I bi hev re vekin Mîhengên li komputerê ye.

2. Naha, hilbijêrin Nûvekirin & Ewlekarî.

Naha, Nûvekirin û Ewlekariyê hilbijêrin

3. Neqandin Ji bo agahdariyên kontrol bikin ji panela rastê.

select Check for Updates from the right panel

4A. If your system is outdated, click Naha saz bikin guhertoya herî dawî dakêşin û saz bikin.

If your system is outdated, click Install now to download and install the latest version

4B. Ger pergala we jixwe nûvekirî ye, wê hingê ew ê nîşan bide Tu rojane yî agah.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Her weha bixwîne: Tomarên Tîmên Microsoft-ê li ku têne hilanîn?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Lêxin Kilîta Windows û cureyê Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Bi Firewall-a Windows Defender-ê destûrê bidin sepanê an taybetmendiyekê.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Piştre, bitikîne Guherandinên guhartin. Finally, check for Tîmên Microsoft to allow through the Firewall.

Not: Hûn dikarin bikar bînin Destûrê bide sepaneke din… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Di dawiyê de, bitikîne OK da ku guhastinan hilîne.

Option II: Disable Firewall Temporarily

Not: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pressap bikin Windows qûfle. Awa Control Panel û veke.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Danîn View by as Liq Û hilbijêrin Sîstemê û Ewlekariyê.

Set View by as Category and select System and Security

3. Naha, pê bikirtînin Windows Defender Firewall, wek ku li vir tê nîşandan.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Hilbijêrin Firewall li ser Firefoxê veguherînin Orşelîmê Hilbijêre menu ji çepê.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Firewall-a Windows Defender-ê vemirînin (nayê pêşniyarkirin) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klîk OK û Ji nû ve PC-ya we.

Rêbaz 8: VPN neçalak bike

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Lêxin Kilîta Windows û cureyê Mîhengên VPN li barê lêgerîn.

Hit the Windows key and type VPN settings in the search bar

2. Di Mîhengên paceyê, veqetîne çalak VPN xizmetkar.

3. Toggle off the Vebijarkên VPN binê Vebijêrkên pêşketî.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Her weha bixwîne: Tîmên Microsoft-ê ji nû ve dest pê dike rast bikin

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Destpêkirin Rêveberê Gerînendeyê using the steps mentioned above and expand the kamerayên bi tikandina du caran li ser wê.

expand the Cameras section by double-clicking on it

2. Niha, li ser rast-klîk bikin ajotvan Û hilbijêrin Dabeşkirina Destan.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klîk Rakirin di nav de.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Dîtin û download ajokarên ku bi guhertoya Windows-ê ya li ser PC-ya we re têkildar in.

6. Carekê daxistin, du caran li ser bikirtînin pelê daxistî û rêwerzên li ser ekranê bişopînin da ku wê saz bikin.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Method 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Her weha bixwîne: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Herin Rûpelê Piştgiriya Microsoft.

Rûpelê Piştgiriya Microsoft

2A. You can use the Serlêdana Alîkariyê bistînin in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Alîkariyê Vekin pişkov.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the guhertoya gerok to submit your problem. To do so, click on the Piştgiriyê bibin link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Niha, binivîsin your problem di Tell us your problem so we can get you the right help and support zevî û lêdan Derbasbûn.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Baştir e:

Em hêvî dikin ku ev rêber alîkar bû û hûn dikarin rast bikin Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.