Alexa is Amazon’s AI which is based on the cloud service; it is a voice service that is used by many people to control Amazon Echo and Amazon Echo Dot. However, sometimes users face Alexa Error 10 2 17 5 1. There are many Alexa Error codes but the Echo Do error 10 2 17 5 1 means that the user was unable to register their Amazon device to the server. In other words, Alexa’s server has forbidden the user to register their echo device. If you are wondering how to troubleshoot this issue, read more to find out how to effectively solve the issue. So, Let’s get started!
How to Fix Alexa Error 10 2 17 5 1 in Echo Dot
Before we dive into the fixes, let us first see some of the reasons for Alexa Error codes.
- Amazon Echo Dot is already registered
- Network Overlapping Issues
- د وسیلې نه مطابقت
- د شبکې ارتباط مسلې
- Outdated software in Amazon Echo Dot
طریقه 1: وسیله بیا پیل کړئ
The First troubleshooting step for fixing any device error is to first simply restart it. To restart your Amazon Echo Dot device, unplug the power adapter from the power outlet and wait for 15 to 30 seconds. Connect the power adapter back in, and a light on the device will start which indicates the device is successfully started.
Method 2: Troubleshoot Internet Connectivity
The Echo Dot error 10 2 17 5 1 can also be due to an unstable internet connection. Make sure the internet speed of your connection is good. Also, the frequency range for the internet must be between 2.4 and 5.0 GHz. These are minimum bandwidth requirements. In case you have a problem with your network connectivity, you can restart your router or modem to fix network connectivity issues. Follow these steps to restart the internet router.
1. پرانستل د چالانېدو تڼۍ at the back of your router/modem to turn it Off.
2. اوس ، ړنګول د روټر / موډیم بریښنا کیبل او تر هغه وخته پورې انتظار وکړئ چې بریښنا په بشپړه توګه د کیپسیټرونو څخه وچه شي.
3. بیا ، نښلول د بریښنا کیبل and switch it on after a minute. Wait until the network connection is re-established and try signing in again.
Finally, make sure both of the devices namely, the router and the Amazon Echo Dot are in the same room and are within 8 feet of distance.
Method 3: Fix Network Overlapping
In case you have many network devices that can connect with the Amazon echo dot device then there might be conflicts with connecting to the internet for the Amazon echo dot device. Due to this, the device may get Alexa Error 10 2 17 5 1. The solution to this issue is to turn off all the network devices except one which you are using for the Amazon echo dot registration process.
Method 4: Verify Device Compatibility
Make sure your device is compatible with the Amazon Echo Dot, sometimes Echo Dot error 10 2 17 5 1 can occur if the device used with Amazon Echo Dot is incompatible. The list of compatible devices is mentioned below.
- د ایمیزون اور وژنې: FireOS version 5.3.3 or higher
- Android: Version 6.0 or higher.
- iOS and Mac OS: Version 11.0 or higher.
- PC: Latest version of Google Chrome browser.
دا هم ولولئ: د ایمیزون کنډل فکس کړئ چې په کمپیوټر کې نه ښکاري
Method 5: Update Amazon Echo Dot Software
If you have an old Amazon Echo Dot which is unused for some time, you can try to update the software in it. Alexa Error 10 2 17 5 1 can occur due to outdated software. You can update Amazon Echo Dot by just saying to check for software updates to the device. If this do not work then, follow these steps to update Echo Dot from the Alexa app.
1. پیل کړئ Alexa اپلیکیشن ستاسو په سمارټ فون کې.
2. ته لاړ شه وزلې غورنۍ.
3. په ټپ کې Amazon Echo Dot device تاسو کاروئ.
4. Swipe and tap on the سافټ تازه button to update your Amazon Echo Dot.
Method 6: Deregister Amazon Echo Dot Device
If you place an order for the Amazon Echo dot device from the Amazon website, the device will be registered to your account before the delivery. So after turning on the device for the first time, you may need to register the device, and you may need to enter the Amazon account details. This is true in the case of a new Amazon Echo dot device. If you bought a refurbished version of the Amazon Echo Dot then the seller should deregister his account from the Amazon Echo Dot device. It is usually deregistered before selling but in case the owner forgot to deregister, then they need to do the deregistration. Ask the seller to deregister his account from his account for the Amazon Echo Dot device. In case you are the original owner of the device, then follow the below steps to de-register from your old account to fix Alexa Error codes.
1. لیدنه ترلاسه کړئ Amazon او په دې کلیک وکړئ Hello, (Username) Account & Lists او غوره Manage Your منځپانګې او وسایل.
2. غوره کړه وزلې د پورتني مینو څخه.
3. غوره کړه امستنې د کی left اړخ څخه او کلیک وکړئ Echo dot device to de-register.
4. Confirm the prompt by selecting ډایرګیس ت buttonۍ بیا ت .ۍ.
5. After the de-registration, ننوزئ with your account & د نوم ثبتول device to fix Alexa Error 10 2 17 5 1. Read Amazon guide here to do so.
دا هم ولولئ: How Can You Recover Your Amazon Account
Method 7: Contact Amazon Customer Support
If none of the solutions mentioned above worked for you, you can try to contact Amazon customer support for your problem. The customer representative will ask for details about your DNS number and they will try to reset your credentials. You can log in again with the information they have provided you. This will fix Alexa Error 10 2 17 5 1. Follow the steps below to contact Amazon customer service to fix Alexa Error codes.
Option I: Call Customer Support
1. کلیک وکړه Hello (username) Account & Lists او غوره ستاسو حساب.
یادښت: Username is your name entered in the Amazon Account.
2. کلیک وکړه موږ سره اړیکه ونیسئ to contact Amazon.
3. بیا، کلیک وکړئ ټیلیفون راته وکړه button to request a call from a service representative.
4. بیا، په کلیک وکړئ یوه مسله غوره کړئ dropdown to select د نصبولو پروسه option as depicted below.
5. Enter the issue you are experiencing in Enter short summary of issue متن بکس.
6. غوره کړئ ژبه dropdown and select your د خوښې ژبه for a callback, Finally, click on تيليفون.
دا هم ولولئ: Fix Amazon Fire Stick Slow Issue
Option II: Chat with Customer Support
1. کلیک وکړه Hello (username) Account & Lists او غوره ستاسو حساب.
2. بیا، کلیک وکړئ موږ سره اړیکه ونیسئ to contact Amazon.
3. په کلیک وکړئ خبرې کول پیل کړئ button to start a customer support chat.
4. A new Window will be opened for a chat, click on Help with a Kindle Fire, or Amazon device.
5. اوس، کلیک وکړئ Device help انتخاب.
6. غوره کړه د ایکو آله.
7. په پای کې، کلیک وکړئ OK, thanks to request customer support specifically for Amazon Echo Dot device.
په مکرر ډول پوښتل شوي پوښتنې (پوښتنې)
Q1. What is Echo Dot error 10 2 17 5 1?
ځواب. The error means that the Amazon Echo Dot cannot be registered on the Amazon Server. There are various causes and solutions to fix it, read the above guide to learn more.
Q2. How to reboot Alexa Echo Dot?
ځواب. There are no separate buttons available on the device to restart the device. It can be turned on or off through the device by switching the AC power on or off.
سپارښتنه:
We hope the above article on how to fix Alexa Error 10 2 17 5 1 in Alexa Echo Dot was helpful to you and you were able to fix Alexa Error codes problem. Let us know which one of the methods worked for you well. If you have any suggestions and/or queries please mention those in the comment box below.