Millions of corporate offices and domestic industries use Epson scanners for their documentation processes. These Epson scanners are available as standalone or integrated models with a printer. Amidst many scanners in the world, Epson printers are known for their robustness and feature in scanning documents. Although these scanners have many advantages, few users complain Epson scan cannot communicate with the scanner Windows 10 issue. If you are also facing the same problem, we will help you fix the Epson scanner communication error with the help of effective troubleshooting hacks. So, continue reading to resolve Epson scanner cannot communicate issue.
How to Fix Epson Scanner Cannot Communicate in Windows 10
In this section, we have gathered a list of reasons why Epson scan cannot communicate with the scanner issue on your Windows 10 PC. Analyze them deeply to pick the correct troubleshooting method accordingly.
- The scanning software is not running with administrative privileges. Hence, a proper connection is not established.
- The network adapter is not effectively communicating with the scanner.
- Few other background tasks are interfering with the scanner.
- Few essential background services are not running on PC.
- There are corrupt or broken files on your computer.
- Presence of malware or viruses.
- You are using an outdated version of the Windows operating system.
- The proxy connection is preventing the scanning operations.
- The scanner drivers are not compatible.
- The overprotective antivirus or firewall program is interfering with the functions.
Here are some effective troubleshooting methods to help you fix the Epson scanner communication error on your Windows 10 PC.
Método 1: Métodos básicos de solução de problemas
Following are a few basic methods that you can follow;
1A. Fechar tarefas em segundo plano
Several users have confirmed that the Epson scanner communication error can be resolved by closing all the background tasks running on your PC. To implement the task, follow our guide on How to End Task in Windows 10 and proceed as instructed.
Once you have closed all the background processes, check if you could use the Epson scanner without any issues.
1B. Switch to Short USB Cables
Although many tech professionals suggest that devices can be connected through very long USB cables, this may lead to signal loss between the scanner and the network. If you have located the scanner in another corner of the room, try relocating it and connecting it using a short USB cable. Try this temporarily and check if this works or not. If it resolves the Epson scan cannot communicate with the scanner Windows 10 issue, the culprit is the long USB cables.
1C. Disable Proxy Server
Sometimes, with inappropriate network configurations on your Windows 10 computer, you will face communication errors of Epson scanners. If you have installed any VPN service or use proxy servers on your PC, read our guide on How to Disable VPN and Proxy on Windows 10 guide and implement the steps as instructed in the article.
After disabling the VPN client and proxy servers, check if you have fixed the communication error of Epson scanners. Still, if you face the same problem, try connecting to a hotspot móvel.
1D. Disable Antivirus Temporarily (If Applicable)
Your antivirus program may mistakenly prevent any updated features of Windows apps like Epson. Several Windows users identified many compatibility issues. They are difficult to tolerate and rectify. You are advised to temporarily disable any inbuilt or third-party antivirus software to resolve the communication error of Epson scanners. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Leia também: Como desinstalar o McAfee LiveSafe no Windows 10
1E. Update Windows
You can also eradicate communication errors of Epson scanners in your computer by updating your operating system. Always ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide on How to Download and Install Windows 10 Latest Update.
After updating your Windows operating system, check whether you can connect to your scanner.
1F. Reparar arquivos do sistema
If corrupt system files are in your Windows Operating system, your PC may face many Internet connectivity issues. If you are experiencing communication errors with Epson scanners very recently, there are some chances that your computer files have become corrupt or damaged. Windows 10 PC has inbuilt repair tools like SFC (System File Checker) and DISM (Deployment Image Servicing and Management) that will help you fix all the corrupt files. Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.
1G. Run Malware Scan
The presence of viruses causes conflicts and errors like communication errors of Epson scanners. So, install reliable antivirus software on your computer and run a complete scan. If you are confused about running a malware scan, our guide on How do I Run a Virus Scan on my Computer? will help you do so.
Also, if you want to remove malware from your computer, check our guide on How to Remove Malware from your PC in Windows 10.
Method 2: Run Scanner Software with Admin Privileges
You must first try to run the scanning application with admin rights. Several apps and programs that require input from any external source will require admin rights. Hence, follow the below-mentioned steps to do the same.
1. Clique com o botão direito do mouse no Digitalização Epson atalho na área de trabalho e selecione Propriedades.
2. Em seguida, mude para o Compatibilidade guia e marque a caixa Executar este programa como administrador.
3. Finalmente, clique em Aplicar> OK para salvar as mudanças.
Leia também: Como encontrar a senha do administrador no Windows 10
Método 3: execute o solucionador de problemas de rede
To fix various internet connectivity issues, you can use the inbuilt tool provided in Windows 10 PC whenever needed. You can analyze and diagnose common network-related issues using the Windows network troubleshooter tool. It is a systematic process that, when implemented step by step, will help you fix the Epson scanner that cannot communicate issue. Follow our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix all network-related issues using a Network Adapter troubleshooter.
You can use the steps mentioned in the guide to diagnose Wi-Fi connections, Ethernet, and all network adapters on your Windows 10 PC. Finally, check if you have fixed the communication error of Epson scanners.
Method 4: Update Scanner Drivers
Device drivers establish a connecting link between your computer’s hardware and operating system. Also, faulty or corrupt drivers lead to a communication error in Epson scanners. Many users have reported that updating WLAN drivers have helped them fix the issue. You are advised to update scanner drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve communication error. Follow our guide on How to Update Device Drivers on Windows 10 to do so. Make sure you expand Image devices como mostrado abaixo.
Leia também: Corrigir falha na definição das configurações do usuário para driver no Windows 10
Method 5: Roll Back Scanner Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled, and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide on How to Rollback Drivers on Windows 10 to fix the Epson scanner communication error.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed the communication error of Epson scanners.
Method 6: Reinstall Scanner Drivers
Incompatible drivers must be reinstalled to fix the Epson scanner cannot communicate problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy, and you can do so by using a third-party application or manually. Follow our guide on How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers on your Windows 10 computer. Make sure you expand Image devices como mostrado abaixo.
After reinstalling scanner drivers, check if you have fixed the communication error of Epson scanners.
Leia também: Corrigir erro de driver Bluetooth no Windows 10
Method 7: Restart Shell Hardware Detection Service
The Shell Hardware Detection service detects whether any other hardware is connected to your system or not and detects all the scanners, storage devices, and printers connected to your device. It provides notifications for AutoPlay hardware events. If this service is stopped for any reason, you will face an Epson scanner cannot communicate error. Follow the below-mentioned steps to restart this service:
1. Tipo Serviços no menu de pesquisa e clique em Executar como administrador.
2. Agora, role para baixo e clique duas vezes no Detecção de Hardware da Shell serviço.
3. In the new pop-up window, select the tipo de inicialização para Automático.
Observação: Se o Status do Serviço is Parado, Clique no Início botão. Se o Status do Serviço is Corrida, clique em Dê um basta e comece novamente.
4. Clique em Aplicar> OK para salvar as mudanças.
5. Unplug your scanner and wait for a while. Re-plug it back.
6. Repeat the same steps for Windows Image Acquisition Service and check if this works or not.
Method 8: Fix Wireless Connection
In several cases, the Epson scan program on your PC fails to establish the connection between the LAN addresses automatically. This happens more often when you use a wireless network. Even though you can find the addresses within the app, this does not always work. Hence, manually add the address as instructed below.
1. Tipo Configurações do Epson Scan in the search menu. Now, click on Abra.
2. In the Scan Settings, select Adicionar opção abaixo Network Scanner Address.
Observação: Ensure you select the correct scanner with the help of the Selecione Scanner drop-down menu at the top.
3. Now, a screen to enter the address will pop up. Follow the below-mentioned steps to find the correct address.
4. Tipo cmd in the search bar and click on Abra.
5. Em seguida, digite ipconfig / all comando e aperte o Tecla Enter.
6. Now, note down the Gateway Padrão detail from the window.
7. Copie isso endereço (here, 192.168.1.1) and type it in your browser to access your router.
8. Note down the list of devices connected to the network. On the same screen, you can find the IP address of your scanner. Note down its value.
9. Em seguida, vá para o Adicionar window of the Scan settings window and type the IP address of your scanner under Insira o endereço menu.
10. Clique em OK para salvar as mudanças.
Observação: Você também pode clicar em Test to ensure the connection is successful.
Leia também: Consertar seu computador parece estar configurado corretamente, mas o DNS não responde no Windows 10
Method 9: Turn Off Password Protected Sharing
The Password Protected sharing setting is intended to keep the sharing of files and folders safe and secure. If this setting is turned on, the users connected to your network cannot access the files on your PC unless the privacy password is typed in manually. Several reports suggest that this feature triggers an Epson scan cannot communicate with the scanner error. Hence, you have to disable this setting, reconnect the scanner, and check if this works or not.
Observação: You must always turn on the setting if things do not go smoothly.
1. Tipo Painel de controle in the search bar and click on Abra.
2. Em seguida, defina o Ver por as Categoria e clique em Rede e Internet.
3. Agora, clique em Centro de Rede e Compartilhamento como descrito.
4. Agora, clique no Alterar as configurações de compartilhamento avançadas link conforme mostrado.
5. Expanda o Todas as redes seção e clique no Desativar o compartilhamento protegido por senha opção.
6. Agora, clique em Salvar as alterações and unplug the scanner for a minute. reconectar your scanner and check if the connection error has vanished or not.
Method 10: Change Ports from LPT1 to USB 001
An old Line Print Terminals technology was used earlier to connect your printers and scanners. Now, most printers and scanners have switched to USB. Hence, check if USB is used in your device and whether this works. This method effectively fixes the Epson scanner cannot communicate if you face the problem after upgrading to Windows 10.
1. Aperte o Tecla do Windows e tipo Painel de controle. Depois, clique em Abra.
2. Agora, defina Ver por as Categoria e clique em Ver dispositivos e impressoras como mostrado.
3. Agora, clique com o botão direito em seu impressora e selecione Propriedades.
4. Mude para o Portas tab and change the ports from LPT1 para USB 001.
5. Save the changes by clicking Aplicar> OK. Then, unplug your device and connect it back after a while.
Leia também: Corrigir oscilação de energia na porta USB no Windows 10
Method 11: Modify Windows Defender Firewall Settings
You will also face an Epson scan cannot communicate with the scanner due to an over-reactive or over-protective antivirus suite on your Windows 10 computer. This prevents the connection link between the launcher and the network. So, to fix this problem, you can whitelist Epson in your Firewall settings or disable the firewall protection temporarily.
Option I: Whitelist escndv.exe
Permitir C:WINDOWStwain_32escndvescndv.exe in your Windows Defender Firewall, follow our guide on Allow or Block Apps through the Windows Firewall and implement the steps as instructed.
Opção II: Desativar Firewall (não recomendado)
Se você não sabe como desabilitar o Firewall do Windows Defender, nosso guia sobre Como desabilitar o Firewall do Windows 10 o ajudará a fazer isso.
Leia também: How to Perform Windows Defender Definition Update
Opção III: Criar nova regra no firewall
1. Aperte o Tecla do Windows e tipo Firewall do Windows Defender com segurança avançada. Depois, clique em Executar como administrador.
2. Clique em Regras de entrada as depicted in the left pane.
3. Clique em Nova regra… as shown in the right pane.
4. Ensure to select the Agenda opção abaixo Que tipo de regra você gostaria de criar? menu e clique em Próxima> como mostrado.
5. Em seguida, clique no Squeaky toy… botão correspondente a Este caminho do programa: como mostrado.
6. Navegue até o C:WINDOWStwain_32escndvescndv.exe caminho e clique duas vezes na instalação arquivo. Em seguida, clique no Abra botão.
7. Clique em Próxima> no Assistente de nova regra de entrada janela.
8. Agora, selecione o botao de radio próximo de Permitir a conexão e clique em Próxima> como descrito.
9. Verifique se Domínio, Privado e Público caixas estão selecionadas e clique em Próxima>.
10. Finally, add a nome to your new rule and click on Acabamento.
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We hope that this guide was helpful and you would have learned how to fix Epson scanner cannot communicate in Windows 10. Let us know how this article has helped you the best. Also, if you have any queries/suggestions regarding this article, feel free to drop them in the comments section.