March 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Tímy spoločnosti Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Zastaraný operačný systém.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Základné riešenie problémov

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to odpojiť the web camera from the USB port, reštart your computer, and znova zapojiť it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Zatvorte Aplikácie na pozadí

Metóda 1: Spustite nástroj na riešenie problémov s hardvérom a zariadeniami

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. lis Klávesy Windows + R spoločne spustiť beh dialógové okno.

2. typ msdt.exe -id DeviceDiagnostic a hit vstúpiť.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Potom kliknite na ďalšie.

Potom kliknite na tlačidlo Ďalej

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Použiť túto opravu and follow the on-screen instructions. Then, reštart zariadenia.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Zavrieť Riešenie problémov na nasledujúcej obrazovke.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Kliknite na tlačidlo Klávesa Windows, typ Tímy spoločnosti Microsoft a spustite ho.

Hit the Windows key. Type Microsoft Teams and launch it

2. Kliknite na ikona s tromi bodkami vedľa vášho Profil Obrázok v Tímoch.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Prepnite na ikonu Zariadenia tab in the left pane and scroll down the right screen.

4. Teraz, v fotoaparát menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Potom vyberte izbu you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Prečítajte si tiež: Ako zmeniť avatar profilu Microsoft Teams

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Ukončite tímy a spustiť Správca úloh stlačením tlačidla Klávesy Ctrl + Shift + Esc súčasne.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. V procesy tab, vyberte Tímy spoločnosti Microsoft programs that are running in the background and select Koniec Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Potom stlačte tlačidlo Klávesa Windows a typ % appdata% MicrosoftTeams vo vyhľadávacom paneli.

4. Kliknite na Otvorený ako je znázornené.

Open Teams Roaming folder

5. Teraz vyberte all the files and folders within the folder and select the vymazať možnosť.

Now, select all the files and folders within the folder and select the Delete option.

6. Restart váš počítač so systémom Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. typ Správca zariadení v Ponuka vyhľadávania v systéme Windows 10 a otvorte ju.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Teraz dvakrát kliknite kamery rozšíriť to.

expand the Cameras section by double-clicking on it

3. Potom kliknite pravým tlačidlom myši na camera device (HP TrueVision HD, for example) and select the Zakázať zariadenie možnosť, ako je znázornené.

Poznámka: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Potvrďte výzvu kliknutím na Áno.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Poznámka: Make sure you re-enable the default camera adapter again after fixing the issue.

Prečítajte si tiež: Ako povoliť alebo zakázať službu Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Stlačte tlačidlo Windows kľúč. Typ Google Chrome a spustite ho.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Kliknite na ikona s tromi bodkami A vyberte položku nastavenie možnosť.

Click on the three-dotted icon and select the Settings option

3. Teraz vyberte Bezpečnosť a ochrana osobných údajov in the left pane and choose Nastavenia stránok z hlavnej stránky.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the fotoaparát možnosť podľa Oprávnenie menu, ako je znázornené.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Tu vyberte Webové stránky môžu požiadať o použitie vašej kamery option and make sure tímy is not added in Not allowed to use your camera Zoznam.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your prehliadač and check if you have fixed the Teams video not working issue.

Metóda 6: Aktualizujte systém Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Stlačte tlačidlo Klávesy Windows + I. spoločne otvoriť nastavenie v počítači.

2. Teraz vyberte Aktualizácia a zabezpečenie.

Teraz vyberte Aktualizácia a zabezpečenie

3. vybrať Skontrolovať aktualizácie z pravého panelu.

select Check for Updates from the right panel

4A. If your system is outdated, click inštalovať teraz stiahnuť a nainštalovať najnovšiu verziu.

If your system is outdated, click Install now to download and install the latest version

4B. Ak je váš systém už aktualizovaný, zobrazí sa Máte aktuálne informácie správa.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Prečítajte si tiež: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Kliknite na tlačidlo Klávesa Windows a typ Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Vo vyskakovacom okne kliknite na Povoľte aplikáciu alebo funkciu prostredníctvom brány Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Potom kliknite Zmeniť nastavenia. Nakoniec skontrolujte Tímy spoločnosti Microsoft povoliť cez bránu firewall.

Poznámka: Môžeš použiť Povoliť inú aplikáciu… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Nakoniec kliknite OK na uloženie zmien.

Option II: Disable Firewall Temporarily

Poznámka: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Stlačte tlačidlo Windows kľúč. Typ riadiace panel a otvorte ju.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. nastaviť Zobraziť podľa as kategórie a zvoľte Systém a zabezpečenie.

Set View by as Category and select System and Security

3. Teraz kliknite na Windows Defender Firewall, ako je tu zobrazené.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Vybrať Zapnutie alebo vypnutie brány Windows Defender Firewall z ľavého menu.

Teraz vyberte možnosť Zapnúť alebo vypnúť bránu Windows Defender Firewall v ľavej ponuke

5. Teraz začiarknite políčka vedľa položky Vypnúť bránu Windows Defender Firewall (neodporúča sa) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. cvaknutie OK a Restart váš počítač.

Metóda 8: Zakážte VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Kliknite na tlačidlo Klávesa Windows a typ Nastavenia VPN vo vyhľadávacom paneli.

Hit the Windows key and type VPN settings in the search bar

2. V nastavenie window, disconnect the active VPN služby.

3. Vypnite Možnosti VPN pod rozšírené možnosti.

V okne Nastavenia odpojte aktívnu službu VPN a vypnite možnosti VPN v časti Rozšírené možnosti

Prečítajte si tiež: Oprava Microsoft Teams sa neustále reštartuje

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Spustenie Správca zariadení using the steps mentioned above and expand the kamery dvojitým kliknutím naň.

expand the Cameras section by double-clicking on it

2. Teraz kliknite pravým tlačidlom myši na vodič a zvoľte Odinštalujte zariadenie.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. cvaknutie odinštalovať vo výzve.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. nájsť a Stiahnuť ▼ ovládače zodpovedajúce verzii Windows na vašom PC.

6. Po stiahnutí dvakrát kliknite na súbor stiahnutý súbor a nainštalujte ho podľa pokynov na obrazovke.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metóda 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Prečítajte si tiež: Ako nastaviť stav Microsoft Teams ako vždy dostupný

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Prejsť na Stránka podpory spoločnosti Microsoft.

Stránka podpory spoločnosti Microsoft

2A. You can use the Získajte aplikáciu Pomocník in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Otvorte Získať pomoc tlačidlo.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the verziu prehliadača to submit your problem. To do so, click on the Získať podporu odkaz.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Teraz napíšte your problem v Tell us your problem so we can get you the right help and support pole a zasiahla vstúpiť.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Odporúčaná:

Dúfame, že vám tento návod pomohol a mohli ste ho opraviť Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.