Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoftove ekipe is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Zastarel operacijski sistem.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Osnovno odpravljanje težav
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to izklopite the web camera from the USB port, odmevajoč your computer, and ponovno vtaknite it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Zaprite aplikacije v ozadju
1. način: Zaženite orodje za odpravljanje težav s strojno opremo in napravami
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Pritisnite Tipke Windows + R skupaj zagnati Run pogovorno okno.
2. Tip msdt.exe -id DeviceDiagnostic in udaril Vnesite.
3. Nato kliknite Naslednji.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Uporabi to popravilo and follow the on-screen instructions. Then, restart napravo.
4B. If there is no issue with the drivers, click Zaprite orodje za odpravljanje težav na naslednjem zaslonu.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Pritisnite tipko Windows tipka. Tip Microsoftove ekipe in ga zaženite.
2. Kliknite na ikona s tremi pikami poleg svojega Profilna slika v Teams.
3. Preklopite na naprave tab in the left pane and scroll down the right screen.
4. Zdaj v kamera menu, expand the drop-down menu.
5. Nato izberite kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Preberite tudi: Kako spremeniti avatar profila Microsoft Teams
3. način: Počistite predpomnilnik Microsoft Teams
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Izhod Moštvo in zagon Task Manager s pritiskom na Tipke Ctrl + Shift + Esc hkrati.
2. V Ljubljani Procesi zavihek, izberite Microsoftove ekipe programs that are running in the background and select End Task.
3. Nato pritisnite Windows tipka in tip % appdata% MicrosoftTeams v iskalni vrstici.
4. Kliknite na Odprto kot je prikazano.
5. Zdaj izberite all the files and folders within the folder and select the Brisanje možnost.
6. Reboot vaš računalnik z operacijskim sistemom Windows 10.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Tip Device Manager v Meni za iskanje Windows 10 in ga odprite.
2. Zdaj dvokliknite Kamere da ga razširiš.
3. Nato z desno miškino tipko kliknite camera device (HP TrueVision HD, for example) and select the Onemogoči napravo možnost, kot je prikazano.
Opomba: Ensure you select a camera that you are not currently using in Teams.
4. Poziv potrdite s klikom na Da.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Opomba: Make sure you re-enable the default camera adapter again after fixing the issue.
Preberite tudi: Kako omogočiti ali onemogočiti Microsoft Teams Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Pritisnite Windows ključ. Vrsta Google Chrome in ga zaženite.
2. Kliknite na ikona s tremi pikami In izberite Nastavitve možnost.
3. Zdaj izberite Varnost in zasebnost in the left pane and choose Nastavitve spletnega mesta z glavne strani.
4. Scroll down the main screen and select the kamera možnost pod Dovoljenja meni, kot je prikazano.
5. Tukaj izberite Spletna mesta lahko zahtevajo uporabo vaše kamere option and make sure Moštvo is not added in Not allowed to use your camera seznam.
6. Relaunch your brskalnik and check if you have fixed the Teams video not working issue.
6. način: Posodobite Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Pritisnite Tipke Windows + I skupaj odpreti Nastavitve Na vašem računalniku.
2. Zdaj izberite Posodobitve in varnost.
3. Izberite Preveri za posodobitve z desne plošče.
4A. If your system is outdated, click Namesti zdaj za prenos in namestitev najnovejše različice.
4B. Če je vaš sistem že posodobljen, se bo prikazalo Ste na tekočem sporočilo.
Preberite tudi: Kje so shranjeni posnetki Microsoft Teams?
7. način: onemogočite požarni zid (ni priporočljivo)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Možnost I: Bele ekipe v požarnem zidu
1. Pritisnite tipko Windows tipka in tip Požarni zid Windows Defender. Open the best results.
2. V pojavnem oknu kliknite na Dovolite aplikacijo ali funkcijo prek požarnega zidu Windows Defender.
3. Nato kliknite Spremenite nastavitve. Na koncu preverite Microsoftove ekipe omogočiti skozi požarni zid.
Opomba: Lahko uporabite Dovoli drugo aplikacijo ... to browse your program if your desired application or program does not exist in the list.
4. Na koncu kliknite OK Da shranite spremembe.
Možnost II: Začasno onemogočite požarni zid
Opomba: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Pritisnite Windows ključ. Vrsta nadzorno ploščo in ga odprite.
2. Nastavite Oglejte si ga as Kategorija in izberite Sistem in varnost.
3. Zdaj pa kliknite Windows Defender Firewall, kot je prikazano tukaj.
4. Izberite Vklopite ali izklopite požarni zid programa Windows Defender možnost iz levega menija.
5. Now, check the boxes next to the Izklopite požarni zid Windows Defender (ni priporočljivo) možnost, kjer koli je na voljo na tem zaslonu.
6. klik OK in Reboot vaš računalnik.
8. način: Onemogočite VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Pritisnite tipko Windows tipka in tip Nastavitve VPN v iskalni vrstici.
2. V Ljubljani Nastavitve window, disconnect the active VPN storitev.
3. Izklopite Možnosti VPN pod Napredne možnosti.
Preberite tudi: Odpravite težavo s ponovnim zagonom Microsoft Teams
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Zaženite Device Manager using the steps mentioned above and expand the Kamere z dvojnim klikom nanj.
2. Zdaj z desno miškino tipko kliknite voznik in izberite Odstranite napravo.
3. klik Odstrani v pozivu.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Najdi in Prenos gonilnike, ki ustrezajo različici sistema Windows v vašem računalniku.
6. Po prenosu dvokliknite na prenesena datoteka in sledite navodilom na zaslonu, da ga namestite.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoda 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Preberite tudi: Kako nastaviti status Microsoft Teams kot vedno na voljo
11. način: Obrnite se na tehnično podporo Microsoft Teams
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Pojdi Microsoftova stran za podporo.
2A. Lahko uporabite Pridobite aplikacijo Pomoč v vašem sistemu Windows 10, da pošljete svojo poizvedbo. Za to kliknite na Odprite aplikacijo Get Help gumb in potrdite poziv s klikom na Odprite Poišči pomoč gumb.
2B. Prav tako lahko uporabite različica brskalnika da predložite svojo težavo. Če želite to narediti, kliknite na Pridobite podporo povezava.
3. Zdaj vnesite tvoj problem v Povejte nam svojo težavo, da vam lahko zagotovimo pravo pomoč in podporo polje in zadel Vnesite.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Priporočamo:
Upamo, da vam je bil ta vodnik koristen in da ste ga lahko popravili Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.