Marec 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoftove ekipe is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Zastarel operacijski sistem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Osnovno odpravljanje težav

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to izklopite the web camera from the USB port, odmevajoč your computer, and ponovno vtaknite it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Zaprite aplikacije v ozadju

1. način: Zaženite orodje za odpravljanje težav s strojno opremo in napravami

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pritisnite Tipke Windows + R skupaj zagnati Run pogovorno okno.

2. Tip msdt.exe -id DeviceDiagnostic in udaril Vnesite.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Nato kliknite Naslednji.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Uporabi to popravilo and follow the on-screen instructions. Then, restart napravo.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Zaprite orodje za odpravljanje težav na naslednjem zaslonu.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Pritisnite tipko Windows tipka. Tip Microsoftove ekipe in ga zaženite.

Hit the Windows key. Type Microsoft Teams and launch it

2. Kliknite na ikona s tremi pikami poleg svojega Profilna slika v Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Preklopite na naprave tab in the left pane and scroll down the right screen.

4. Zdaj v kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Nato izberite kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Preberite tudi: Kako spremeniti avatar profila Microsoft Teams

3. način: Počistite predpomnilnik Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Izhod Moštvo in zagon Task Manager s pritiskom na Tipke Ctrl + Shift + Esc hkrati.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. V Ljubljani Procesi zavihek, izberite Microsoftove ekipe programs that are running in the background and select End Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Nato pritisnite Windows tipka in tip % appdata% MicrosoftTeams v iskalni vrstici.

4. Kliknite na Odprto kot je prikazano.

Open Teams Roaming folder

5. Zdaj izberite all the files and folders within the folder and select the Brisanje možnost.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot vaš računalnik z operacijskim sistemom Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tip Device Manager v Meni za iskanje Windows 10 in ga odprite.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Zdaj dvokliknite Kamere da ga razširiš.

expand the Cameras section by double-clicking on it

3. Nato z desno miškino tipko kliknite camera device (HP TrueVision HD, for example) and select the Onemogoči napravo možnost, kot je prikazano.

Opomba: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Poziv potrdite s klikom na Da.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Opomba: Make sure you re-enable the default camera adapter again after fixing the issue.

Preberite tudi: Kako omogočiti ali onemogočiti Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pritisnite Windows ključ. Vrsta Google Chrome in ga zaženite.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Kliknite na ikona s tremi pikami In izberite Nastavitve možnost.

Click on the three-dotted icon and select the Settings option

3. Zdaj izberite Varnost in zasebnost in the left pane and choose Nastavitve spletnega mesta z glavne strani.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera možnost pod Dovoljenja meni, kot je prikazano.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Tukaj izberite Spletna mesta lahko zahtevajo uporabo vaše kamere option and make sure Moštvo is not added in Not allowed to use your camera seznam.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your brskalnik and check if you have fixed the Teams video not working issue.

6. način: Posodobite Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pritisnite Tipke Windows + I skupaj odpreti Nastavitve Na vašem računalniku.

2. Zdaj izberite Posodobitve in varnost.

Zdaj izberite Posodobitev in varnost

3. Izberite Preveri za posodobitve z desne plošče.

select Check for Updates from the right panel

4A. If your system is outdated, click Namesti zdaj za prenos in namestitev najnovejše različice.

If your system is outdated, click Install now to download and install the latest version

4B. Če je vaš sistem že posodobljen, se bo prikazalo Ste na tekočem sporočilo.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Preberite tudi: Kje so shranjeni posnetki Microsoft Teams?

7. način: onemogočite požarni zid (ni priporočljivo)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Možnost I: Bele ekipe v požarnem zidu

1. Pritisnite tipko Windows tipka in tip Požarni zid Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. V pojavnem oknu kliknite na Dovolite aplikacijo ali funkcijo prek požarnega zidu Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Nato kliknite Spremenite nastavitve. Na koncu preverite Microsoftove ekipe omogočiti skozi požarni zid.

Opomba: Lahko uporabite Dovoli drugo aplikacijo ... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Na koncu kliknite OK Da shranite spremembe.

Možnost II: Začasno onemogočite požarni zid

Opomba: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pritisnite Windows ključ. Vrsta nadzorno ploščo in ga odprite.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Nastavite Oglejte si ga as Kategorija in izberite Sistem in varnost.

Set View by as Category and select System and Security

3. Zdaj pa kliknite Windows Defender Firewall, kot je prikazano tukaj.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Izberite Vklopite ali izklopite požarni zid programa Windows Defender možnost iz levega menija.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Izklopite požarni zid Windows Defender (ni priporočljivo) možnost, kjer koli je na voljo na tem zaslonu.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK in Reboot vaš računalnik.

8. način: Onemogočite VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Pritisnite tipko Windows tipka in tip Nastavitve VPN v iskalni vrstici.

Hit the Windows key and type VPN settings in the search bar

2. V Ljubljani Nastavitve window, disconnect the active VPN storitev.

3. Izklopite Možnosti VPN pod Napredne možnosti.

V oknu z nastavitvami prekinite povezavo z aktivno storitvijo VPN in izklopite možnosti VPN v razdelku Napredne možnosti

Preberite tudi: Odpravite težavo s ponovnim zagonom Microsoft Teams

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Zaženite Device Manager using the steps mentioned above and expand the Kamere z dvojnim klikom nanj.

expand the Cameras section by double-clicking on it

2. Zdaj z desno miškino tipko kliknite voznik in izberite Odstranite napravo.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Odstrani v pozivu.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Najdi in Prenos gonilnike, ki ustrezajo različici sistema Windows v vašem računalniku.

6. Po prenosu dvokliknite na prenesena datoteka in sledite navodilom na zaslonu, da ga namestite.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoda 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Preberite tudi: Kako nastaviti status Microsoft Teams kot vedno na voljo

11. način: Obrnite se na tehnično podporo Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Pojdi Microsoftova stran za podporo.

Microsoftova stran za podporo

2A. Lahko uporabite Pridobite aplikacijo Pomoč v vašem sistemu Windows 10, da pošljete svojo poizvedbo. Za to kliknite na Odprite aplikacijo Get Help gumb in potrdite poziv s klikom na Odprite Poišči pomoč gumb.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Prav tako lahko uporabite različica brskalnika da predložite svojo težavo. Če želite to narediti, kliknite na Pridobite podporo povezava.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Zdaj vnesite tvoj problem v Povejte nam svojo težavo, da vam lahko zagotovimo pravo pomoč in podporo polje in zadel Vnesite.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Priporočamo:

Upamo, da vam je bil ta vodnik koristen in da ste ga lahko popravili Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.