Millions of corporate offices and domestic industries use Epson scanners for their documentation processes. These Epson scanners are available as standalone or integrated models with a printer. Amidst many scanners in the world, Epson printers are known for their robustness and feature in scanning documents. Although these scanners have many advantages, few users complain Epson scan cannot communicate with the scanner Windows 10 issue. If you are also facing the same problem, we will help you fix the Epson scanner communication error with the help of effective troubleshooting hacks. So, continue reading to resolve Epson scanner cannot communicate issue.
How to Fix Epson Scanner Cannot Communicate in Windows 10
In this section, we have gathered a list of reasons why Epson scan cannot communicate with the scanner issue on your Windows 10 PC. Analyze them deeply to pick the correct troubleshooting method accordingly.
- The scanning software is not running with administrative privileges. Hence, a proper connection is not established.
- The network adapter is not effectively communicating with the scanner.
- Few other background tasks are interfering with the scanner.
- Few essential background services are not running on PC.
- There are corrupt or broken files on your computer.
- Presence of malware or viruses.
- You are using an outdated version of the Windows operating system.
- The proxy connection is preventing the scanning operations.
- The scanner drivers are not compatible.
- The overprotective antivirus or firewall program is interfering with the functions.
Here are some effective troubleshooting methods to help you fix the Epson scanner communication error on your Windows 10 PC.
Mokhoa oa 1: Mekhoa ea Motheo ea Tharollo ea Mathata
Following are a few basic methods that you can follow;
1A. Close Background Tasks
Several users have confirmed that the Epson scanner communication error can be resolved by closing all the background tasks running on your PC. To implement the task, follow our guide on How to End Task in Windows 10 and proceed as instructed.
Once you have closed all the background processes, check if you could use the Epson scanner without any issues.
1B. Switch to Short USB Cables
Although many tech professionals suggest that devices can be connected through very long USB cables, this may lead to signal loss between the scanner and the network. If you have located the scanner in another corner of the room, try relocating it and connecting it using a short USB cable. Try this temporarily and check if this works or not. If it resolves the Epson scan cannot communicate with the scanner Windows 10 issue, the culprit is the long USB cables.
1C. Disable Proxy Server
Sometimes, with inappropriate network configurations on your Windows 10 computer, you will face communication errors of Epson scanners. If you have installed any VPN service or use proxy servers on your PC, read our guide on How to Disable VPN and Proxy on Windows 10 guide and implement the steps as instructed in the article.
After disabling the VPN client and proxy servers, check if you have fixed the communication error of Epson scanners. Still, if you face the same problem, try connecting to a mobile hotspot.
1D. Disable Antivirus Temporarily (If Applicable)
Your antivirus program may mistakenly prevent any updated features of Windows apps like Epson. Several Windows users identified many compatibility issues. They are difficult to tolerate and rectify. You are advised to temporarily disable any inbuilt or third-party antivirus software to resolve the communication error of Epson scanners. Read our guide on How to Disable Antivirus Temporarily on Windows 10 and follow the instructions to disable your Antivirus program temporarily on your PC.
Hape Bala: How to Uninstall McAfee LiveSafe in Windows 10
1E. Update Windows
You can also eradicate communication errors of Epson scanners in your computer by updating your operating system. Always ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide on How to Download and Install Windows 10 Latest Update.
After updating your Windows operating system, check whether you can connect to your scanner.
1F. Repair System Files
If corrupt system files are in your Windows Operating system, your PC may face many Internet connectivity issues. If you are experiencing communication errors with Epson scanners very recently, there are some chances that your computer files have become corrupt or damaged. Windows 10 PC has inbuilt repair tools like SFC (System File Checker) and DISM (Deployment Image Servicing and Management) that will help you fix all the corrupt files. Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.
1G. Run Malware Scan
The presence of viruses causes conflicts and errors like communication errors of Epson scanners. So, install reliable antivirus software on your computer and run a complete scan. If you are confused about running a malware scan, our guide on How do I Run a Virus Scan on my Computer? will help you do so.
Also, if you want to remove malware from your computer, check our guide on How to Remove Malware from your PC in Windows 10.
Method 2: Run Scanner Software with Admin Privileges
You must first try to run the scanning application with admin rights. Several apps and programs that require input from any external source will require admin rights. Hence, follow the below-mentioned steps to do the same.
1. Tobetsa ka ho le letona ho Scan ea Epson tsela e khutšoanyane on the desktop and select Matlo.
2. Joale, switjha ho sebeletsana tab 'me u hlahlobe lebokose Tsamaisa lenaneo lena e le molaoli.
3. Qetellong, tobetsa Etsa kopo> Ho lokile ho boloka liphetoho.
Hape Bala: Mokhoa oa ho fumana password ea Administrator ho Windows 10
Mokhoa oa 3: Sebelisa Troubleshooter ea Network
To fix various internet connectivity issues, you can use the inbuilt tool provided in Windows 10 PC whenever needed. You can analyze and diagnose common network-related issues using the Windows network troubleshooter tool. It is a systematic process that, when implemented step by step, will help you fix the Epson scanner that cannot communicate issue. Follow our guide on How to Troubleshoot Network Connectivity Problems on Windows 10 to fix all network-related issues using a Network Adapter troubleshooter.
You can use the steps mentioned in the guide to diagnose Wi-Fi connections, Ethernet, and all network adapters on your Windows 10 PC. Finally, check if you have fixed the communication error of Epson scanners.
Method 4: Update Scanner Drivers
Device drivers establish a connecting link between your computer’s hardware and operating system. Also, faulty or corrupt drivers lead to a communication error in Epson scanners. Many users have reported that updating WLAN drivers have helped them fix the issue. You are advised to update scanner drivers to improve the reliability of your network adapters, fix compatibility issues, and resolve communication error. Follow our guide on How to Update Device Drivers on Windows 10 to do so. Make sure you expand Image devices Joalokaha ho bontšitsoe ka tlase.
Hape Bala: Fix Set User Settings to Driver Failed in Windows 10
Method 5: Roll Back Scanner Drivers
When you roll back your drivers, all the current versions of the hardware device will be uninstalled, and previously installed drivers will be installed on your PC. This feature will be very helpful when any new driver update does not work well with your computer. Follow the steps as instructed in our guide on How to Rollback Drivers on Windows 10 to fix the Epson scanner communication error.
After your Windows 10 computer has installed the previous version of drivers, check if you have fixed the communication error of Epson scanners.
Method 6: Reinstall Scanner Drivers
Incompatible drivers must be reinstalled to fix the Epson scanner cannot communicate problem. You are advised to reinstall device drivers only if you cannot attain any fix by updating them. Steps to reinstall drivers are very easy, and you can do so by using a third-party application or manually. Follow our guide on How to Uninstall and Reinstall Drivers on Windows 10 to reinstall drivers on your Windows 10 computer. Make sure you expand Image devices Joalokaha ho bontšitsoe ka tlase.
After reinstalling scanner drivers, check if you have fixed the communication error of Epson scanners.
Hape Bala: Lokisa phoso ea Driver ea Bluetooth ho Windows 10
Method 7: Restart Shell Hardware Detection Service
The Shell Hardware Detection service detects whether any other hardware is connected to your system or not and detects all the scanners, storage devices, and printers connected to your device. It provides notifications for AutoPlay hardware events. If this service is stopped for any reason, you will face an Epson scanner cannot communicate error. Follow the below-mentioned steps to restart this service:
1. Tšoaea Services ho menu ea ho batla ebe o tobetsa Mathang e le mookameli.
2. Joale, tsamaisetsa tlase 'me u tobetse habeli ho Shell Hardware Detection tšebeletso.
3. In the new pop-up window, select the Mofuta oa ho qala ho jarolla ka ho iketsa.
Hlokomela: ha Boemo ba ts'ebeletso is E emisitsoe, tobetsa ho Qala konopo. Haeba faele ea Boemo ba ts'ebeletso is matha, tobetsa Ema mme O e qale hape.
4. Tobetsa ho Etsa kopo> Ho lokile ho boloka liphetoho.
5. Unplug your scanner and wait for a while. Re-plug it back.
6. Pheta mehato e tšoanang bakeng sa Windows Image Acquisition Service and check if this works or not.
Method 8: Fix Wireless Connection
In several cases, the Epson scan program on your PC fails to establish the connection between the LAN addresses automatically. This happens more often when you use a wireless network. Even though you can find the addresses within the app, this does not always work. Hence, manually add the address as instructed below.
1. Tšoaea Litlhophiso tsa Epson Scan in the search menu. Now, click on Open.
2. In the Scan Settings, select Add khetho tlase Network Scanner Address.
Hlokomela: Ensure you select the correct scanner with the help of the Kgetha Scanner drop-down menu at the top.
3. Now, a screen to enter the address will pop up. Follow the below-mentioned steps to find the correct address.
4. Tšoaea cmd in the search bar and click on Open.
5. Joale, thaepa ipconfig / tsohle laela ebe otla the Kenya senotlolo.
6. Now, note down the Tsela e fapaneng ea Tsela detail from the window.
7. Copy this aterese (here, 192.168.1.1) and type it in your browser to access your router.
8. Note down the list of devices connected to the network. On the same screen, you can find the IP address of your scanner. Note down its value.
9. Joale, e-ea ho Add window of the Scan settings window and type the IP address of your scanner under Kenya aterese menu ya.
10. Tobetsa ho OK ho boloka liphetoho.
Hlokomela: U ka tobetsa hape mamella teko to ensure the connection is successful.
Hape Bala: Lokisa komporo ea hau e bonahala e hlophisitsoe ka nepo empa DNS ha e arabele ho Windows 10.
Method 9: Turn Off Password Protected Sharing
The Password Protected sharing setting is intended to keep the sharing of files and folders safe and secure. If this setting is turned on, the users connected to your network cannot access the files on your PC unless the privacy password is typed in manually. Several reports suggest that this feature triggers an Epson scan cannot communicate with the scanner error. Hence, you have to disable this setting, reconnect the scanner, and check if this works or not.
Hlokomela: You must always turn on the setting if things do not go smoothly.
1. Tšoaea Lekhotla la taolo in the search bar and click on Open.
2. Joale, beha the Sheba ka as Category Mme o tobetsa Mecha le Inthaneteng.
3. Joale, tobetsa Setsi sa Kopano le Kopano joalo ka ha ho bontšitsoe.
4. Joale, tobetsa ea Fetola maemo a ho arolelana a tsoetseng pele sehokelo joalo ka ha ho bonts'itsoe.
5. Atolosa Mefuta eohle karolo ebe o tobetsa ho Tlosa ho arolelana motsoako oa password kgetho.
6. Joale, tobetsa Boloka liphetoho and unplug the scanner for a minute. Khutlisetsa hape your scanner and check if the connection error has vanished or not.
Method 10: Change Ports from LPT1 to USB 001
An old Line Print Terminals technology was used earlier to connect your printers and scanners. Now, most printers and scanners have switched to USB. Hence, check if USB is used in your device and whether this works. This method effectively fixes the Epson scanner cannot communicate if you face the problem after upgrading to Windows 10.
1. Otla the Mochini oa Windows 'me u thaepe Lekhotla la taolo. Ebe, tobetsa Open.
2. Now, set Sheba ka as Category Mme o tobetsa Sheba lisebelisoa le liprinta joalokaha ho bontšitsoe.
3. Joale, tobetsa ka ho le letona ho ea hau hatisang le khetha Matlo.
4. Fetohela ho Likepe tab and change the ports from LPT1 ho USB 001.
5. Save the changes by clicking Etsa kopo> Ho lokile. Then, unplug your device and connect it back after a while.
Hape Bala: Lokisa Ts'ebetso ea Matla Boema-kepeng ba USB ho Windows 10
Method 11: Modify Windows Defender Firewall Settings
You will also face an Epson scan cannot communicate with the scanner due to an over-reactive or over-protective antivirus suite on your Windows 10 computer. This prevents the connection link between the launcher and the network. So, to fix this problem, you can whitelist Epson in your Firewall settings or disable the firewall protection temporarily.
Option I: Whitelist escndv.exe
Ho lumella C:WINDOWStwain_32escndvescndv.exe in your Windows Defender Firewall, follow our guide on Allow or Block Apps through the Windows Firewall and implement the steps as instructed.
Khetho II: Thibela Firewall (Ha e khothalletsoe)
Haeba u sa tsebe ho tima Windows Defender Firewall, tataiso ea rona mabapi le Tsela ea ho Thibela Windows 10 Firewall e tla u thusa ho etsa joalo.
Hape Bala: Mokhoa oa ho etsa Windows Defender Definition Update
Khetho ea III: Etsa Molao o Mocha ho Firewall
1. Otla the Mochini oa Windows 'me u thaepe Windows Defender Firewall e nang le Advanced Security. Ebe, tobetsa Mathang e le mookameli.
2. Tobetsa ho Melao e ka hare as depicted in the left pane.
3. Tobetsa ho Molao o Mocha… as shown in the right pane.
4. Ensure to select the lenaneo khetho tlase U batla ho theha molao oa mofuta ofe? menu ebe o tobetsa E latelang> joalokaha ho bontšitsoe.
5. Joale, tobetsa ea Phetla ... konopo e tsamaellanang le Mokhoa oa lenaneo: joalokaha ho bontšitsoe.
6. E-ea ho ea C:WINDOWStwain_32escndvescndv.exe path and penya habeli ka tlhophiso faele. Ka nako eo, tobetsa ea Open konopo.
7. Tobetsa ho E latelang> ka Wizard e Ncha e Kenyellelitsoeng ea Molao fensetere.
8. Joale, khetha ea konopo ea seea-moea haufi le Dumella kgokelo Mme o tobetsa E latelang> joalo ka ha ho bontšitsoe.
9. Etsa bonnete Domain, Private, and Public mabokose a khethoa ebe o tobetsa E latelang>.
10. Qetellong, eketsa a lebitso to your new rule and click on fihlela qetellong.
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We hope that this guide was helpful and you would have learned how to fix Epson scanner cannot communicate in Windows 10. Let us know how this article has helped you the best. Also, if you have any queries/suggestions regarding this article, feel free to drop them in the comments section.