9 Ways to Fix Netflix App Not Working On Windows 10

If you’re trying to fix the Netflix app not working on Windows 10 issue then don’t worry as thousand of others have faced a similar situation where their Netflix app doesn’t work and they are left with no choice but to opt other methods of watching Netflix videos or movies on their PC. But don’t worry as today in this guide we will discuss various ways via which you can resolve this issue easily. But before moving forward let’s just understand a little more about the Netflix and underlying issue.

Netflix的： Netflix is an American media services provider founded in 1997 by Reed Hastings and Marc Randolph. The company’s main business model is its subscription-based streaming service which allows customers to stream a plethora of films, TV series, documentaries, including those produced in-house. All the content on Netflix is ad-free and the only thing which you required to use Netflix is a good internet connection provided you’re a paid member.

Netflix is one of the most popular & best video streaming services out there but nothing is perfect, so there are various issues that arise while streaming Netflix on your PC. There are various reasons behind the Windows 10 Netflix app not working, crashing, not opening, or unable to play any video, etc. Also, customers have complained about a black screen on their TV when they start Netflix and because of this, they are unable to stream anything.

If you’re among such users who are facing any one of the above-mentioned issues then don’t worry as we will troubleshoot the issue of the Netflix app not working properly on Windows 10 PC.

Why Isn’t Netflix App Working on Windows 10?

There are various reasons because of which Netflix isn’t working but some of them are listed below:

• Windows 10 not up-to-date
• Date & time issue
• Netflix app might be corrupted or outdated
• Graphics drivers are outdated
• DNS問題
• Netflix might be down

But before you try any advance troubleshooting methods, it is always recommended to make sure of the following:

• 重新啟動您的電腦
• Always try to restart the Netflix app when you face any issues
• Check your internet connectivity as you need to a good internet connection to stream Netflix
• The date & time settings of your PC must be correct. If they are not correct then follow this guide.

After performing the above, if your Netflix app is still not working properly then try the below methods.

How to Fix Netflix App Not Working On Windows 10

Below are given different methods using which you can fix your problem of Netflix app not working on Windows10:

方法 1：檢查更新

It can be possible that the Netflix app is not working problems arising because your Windows is missing some crucial updates or the Netflix app is not updated. By updating the Windows and by updating the Netflix app your problem may be resolved.

To update Window follow the below steps:

1.按Windows鍵+ I打開設置然後點擊 更新和安全性。

2.From the left-hand side menu, click on Windows更新。

3.現在點選“檢查更新”按鈕來檢查任何可用的更新。

4.如果有任何更新待處理，請點擊 下載並安裝更新。

5. 下載更新後，安裝它們，您的 Windows 將變為最新狀態。

To update the Netflix app follow the below steps:

1.Open 微軟商店 by searching for it using the search bar.

2.Hit the enter at the top result of your search and the Microsoft Store will open up.

3。點擊 三個點 icon available at the top right corner.

4.Now click on the 下載和更新。

5.接下來，點擊 獲取更新 按鈕。

6.If there are any updates available then it will be automatically downloaded & installed.

After updating your Windows and Netflix app, check if your Netflix app is now working properly or not.

Method 2: Reset the Netflix App on Windows 10 

By resting the Netflix app to its default settings, the Netflix app may start working properly. To reset the Netflix Windows app, follow the below steps:

1.按Windows鍵+ I打開 設定 然後點擊 應用。 

2.From the left-hand menu, select 應用程式和功能 然後 search for Netflix app 在搜索框中。

3.Click on the Netflix app then click on the 高級選項 鏈接。

4.Under Advanced options, scroll down and find the Reset option.

5.Now click on the 復位按鈕 under the Reset option.

6.After resetting the Netflix app, your problem may be fixed.

方法一：更新顯卡驅動

If you’re facing the issue where Netflix app not working then the most probable cause for this error is corrupted or outdated Graphics card driver. When you update Windows or install a third-party app then it can corrupt the video drivers of your system. If you face any such issues then you can easily update graphics card drivers and resolve the Netflix app problem.

Once you have updated Graphics driver, restart your PC and see if you’re able to fix the Netflix app not working on Windows 10.

Reinstall Graphics Card Driver

1.按Windows鍵+ R然後輸入 鍵入devmgmt.msc 並按 Enter 打開設備管理器。

2.展開顯示適配器，然後右鍵點選您的 NVIDIA 顯示卡並選擇 卸載。

2.如果要求確認，請選擇「是」。

3.按 Windows 鍵 + X 然後選擇 控制面板。

4.從控制面板中點選 卸載程序。

5.接下來， 卸載與 Nvidia 相關的所有內容。

6.重新啟動系統以儲存變更並 再次下載設置 來自 製造商的網站.

5.一旦您確定已刪除所有內容， 嘗試再次安裝驅動程序.

Method 4: Deleting the mspr.hds file

The mspr.hds file is used by Microsoft PlayReady which is a Digital Rights Management (DRM) program used by most of the online streaming services including Netflix. The file name mspr.hds itself implies the Microsoft PlayReady HDS file. This file is stored in the following directories:

For Windows: C:ProgramDataMicrosoftPlayReady
For MacOS X: /Library/Application Support/Microsoft/PlayReady/

By deleting the mspr.hds file you will force Windows to create a new one which will be error-free. To delete mspr.hds file follows the below steps:

1.按 Windows 鍵 + E to open Windows File Explorer.

2.現在雙擊 C: 駕駛 (Windows drive) to open.

3.From the search box that is available on the top right corner, search for the mspr.hds file.

注意： Or else you can directly navigate to C:ProgramDataMicrosoftPlayReady

4.類型 硬盤驅動器 in the search box and hit Enter. Wait until the search is completely finished.

5.Once the search is completed, select all the files under 硬盤驅動器.

6.Press 刪除按鈕 在您的鍵盤上或 right-click on any one file 並選擇 刪除 選項從上下文菜單中。

7.Once all the files related to mspr.hds are deleted, restart your computer.

Once the computer restarts, again try to run the Netflix app and it might run without any issues.

方法 5：刷新 DNS 並重設 TCP/IP  

Sometimes Netflix app does not connect to the internet because it is trying to resolve the server IP address for the entered URL which maybe not be valid anymore and that is why it is not able to find the corresponding valid server IP address. So, by flushing the DNS and resetting the TCP/IP your problem may be fixed. To flush DNS follow the below steps:

1.右鍵單擊Windows按鈕並選擇“命令提示符（管理員）“. Or you can use this guide to open Elevated Command Prompt.

2.Type the following commands one by one and press Enter after typing each command:

ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /registerdns
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global

3.Reboot your PC to save changes, and you will be good to go.

After completing the above steps, the TCP/IP address will be reset. Now, try to run the Netflix app & the problem may be resolved.

Method 6: Change the DNS Server Address 

1.Press Windows Key + I to open Settings then click on the 網絡和互聯網。

2.Make sure to click on Status then scroll down to the bottom of the page and click on the Network and Sharing Centre link.

3.Click on your network connection (Wi-Fi), and click on the 氟化鈉性能 按鈕。

4.Select 互聯網協議版本4 (TCP/IPv4) 並再次單擊 氟化鈉性能 按鈕。

5.勾選“Use the following DNS server addresses” and enter the following in respective fields:

Preferred DNS server: 8.8.8.8
Alternative DNS server: 8.8.4.4

6.Save the settings and reboot.

Method 7: Install the Latest Version of Silverlight

In order to stream videos on Windows 10, Netflix app uses Silverlight. Generally, Microsoft Silverlight updates automatically to the latest version during Windows update. But you can also manually update it by downloading it from the 微軟網站 and then install it. After the installation is complete, restart your computer and check if your problem is resolved or not.

Method 8: Reinstall the Netflix App  

If none of the above methods work, then uninstall your Netflix app and reinstall it again. This method may be able to resolve your problem.

To uninstall Netflix app follow the below steps:

1.類型 控制 in the Windows search bar then click on the top result to open Control Panel.

2。點擊 卸載軟件 link under Programs.

3.Scroll down and find the Netflix app on the list.

4.現在 right-click on the Netflix app 並選擇 卸載。

5.Click on Yes when asking for confirmation.

6.Restart your computer the Netflix app will be completely removed from your device.

7.To install Netflix again, 從微軟商店下載 並安裝它。

8.Once you install the Netflix app again, the problem may be resolved.

Method 9: Check Netflix status

Finally, check if Netflix is down by 在這裡. If you have an error code, you may also search for it here.

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Hopefully, using one of the above methods you may be able to Fix Netflix App Not Working On Windows 10 and you will be able to enjoy Netflix videos again without any interruption.