Fix Microsoft Teams Video Call Not Working
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Verouderde bedryfstelsel.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Basiese probleemoplossing
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to koppel the web camera from the USB port, herlaai your computer, and weer prop it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Maak agtergrondtoepassings toe
Metode 1: Begin hardeware en toestelle se probleemoplosser
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Press Windows + R-sleutels saam om die te loods Run dialoog boks.
2. tipe msdt.exe -id DeviceDiagnostic en druk Tik.
3. Klik dan op volgende.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Pas hierdie oplossing toe and follow the on-screen instructions. Then, herlaai jou toestel.
4B. If there is no issue with the drivers, click Maak die probleemoplosser toe op die volgende skerm.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Klik op die Windows sleutel. tipe Microsoft Teams en begin dit.
2. Klik op die driepuntige ikoon langs u Profile Picture in Teams.
3. Skakel oor na die Toestelle tab in the left pane and scroll down the right screen.
4. Nou, in die Kamera menu, expand the drop-down menu.
5. Kies dan die kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Lees ook: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Uitgang spanne en lanseer Task Manager deur te druk Ctrl + Shift + Esc-sleutels gelyktydig.
2. In die prosesse blad, kies die Microsoft Teams programs that are running in the background and select Einde taak.
3. Druk dan die Windows sleutel en tik % appdata% MicrosoftTeams in die soekkassie.
4. Kliek op Opening soos aangedui.
5. Kies nou all the files and folders within the folder and select the verwyder opsie.
6. Reboot jou Windows 10-rekenaar.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. tipe Toestelbestuurder in die Windows 10 soekkieslys en maak dit oop.
2. Dubbelklik nou Camera om dit uit te brei.
3. Klik dan met die rechtermuisknop op die camera device (HP TrueVision HD, for example) and select the Skakel toestel uit opsie soos aangedui.
let wel: Ensure you select a camera that you are not currently using in Teams.
4. Bevestig die versoek deur op te klik Ja.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
let wel: Make sure you re-enable the default camera adapter again after fixing the issue.
Lees ook: Hoe om Microsoft-spanne Push to Talk te aktiveer of te deaktiveer
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Druk die Windows sleutel. Tik Google Chrome en begin dit.
2. Klik op die driepuntige ikoon en kies die Stellings opsie.
3. Kies nou Sekuriteit en privaatheid in the left pane and choose Site instellings from the main page.
4. Scroll down the main screen and select the Kamera opsie onder die Permissions spyskaart soos aangedui.
5. Kies hier die Werwe kan vra om jou kamera te gebruik option and make sure spanne is not added in Not allowed to use your camera lys.
6. Relaunch your browser and check if you have fixed the Teams video not working issue.
Metode 6: Dateer Windows op
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Druk die Windows + I sleutels saam om oop te maak Stellings Op jou rekenaar.
2. Kies nou Opdatering en sekuriteit.
3. Kies Kyk vir opdaterings vanaf die regterpaneel.
4A. If your system is outdated, click Installeer nou om die nuutste weergawe af te laai en te installeer.
4B. As jou stelsel reeds op datum is, sal dit wys Jy is op datum boodskap.
Lees ook: Waar word Microsoft Teams-opnames gestoor?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Klik op die Windows sleutel en tik Windows Defender Firewall. Open the best results.
2. In the pop-up window, click on Laat 'n app of funksie toe via Windows Defender Firewall.
3. Klik dan Verander instellings. Finally, check for Microsoft Teams to allow through the Firewall.
let wel: Jy kan gebruik Laat 'n ander program toe … to browse your program if your desired application or program does not exist in the list.
4. Ten slotte, klik OK Om die veranderinge te stoor.
Option II: Disable Firewall Temporarily
let wel: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Druk die Windows sleutel. Tik Configuratiescherm en maak dit oop.
2. stel Kyk na as kategorie en kies Stelsel en Sekuriteit.
3. Klik nou op Windows Defender Firewall, soos hier aangetoon.
4. Kies die Skakel Windows Defender-firewall aan of af opsie in die linkerkieslys.
5. Now, check the boxes next to the Skakel Windows Defender Firewall uit (word nie aanbeveel nie) option wherever available on this screen.
6. Klik OK en Reboot u rekenaar.
Metode 8: Deaktiveer VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Klik op die Windows sleutel en tik Skynprivaatnetwerk-instellings in die soekkassie.
2. In die Stellings window, disconnect the active Skynprivaatnetwerk diens.
3. Skakel die af VPN-opsies vir Gevorderde opsies.
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Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Begin die Toestelbestuurder using the steps mentioned above and expand the Camera deur daarop te dubbelklik.
2. Nou, regs-kliek op die bestuurder en kies Verwyder toestel.
3. Klik Verwyder in die opdrag.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Vind en Aflaai die drywers wat ooreenstem met die Windows-weergawe op jou rekenaar.
6. Sodra dit afgelaai is, dubbelklik op die afgelaaide lêer en volg die instruksies op die skerm om dit te installeer.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Lees ook: Hoe om Microsoft Teams-status in te stel soos altyd beskikbaar
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Gaan na die Microsoft Ondersteuningsbladsy.
2A. You can use the Kry Hulp-toepassing in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Maak Kry Hulp oop knoppie.
2B. Also, you could use the blaaier weergawe to submit your problem. To do so, click on the kry ondersteuning skakel.
3. Nou, tik your problem in die Tell us your problem so we can get you the right help and support veld en slaan Tik.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Aanbeveel:
Ons hoop dat hierdie gids nuttig was en dat u dit kon regmaak Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.