Maart 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Verouderde bedryfstelsel.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Basiese probleemoplossing

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to koppel the web camera from the USB port, herlaai your computer, and weer prop it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Maak agtergrondtoepassings toe

Metode 1: Begin hardeware en toestelle se probleemoplosser

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Press Windows + R-sleutels saam om die te loods Run dialoog boks.

2. tipe msdt.exe -id DeviceDiagnostic en druk Tik.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klik dan op volgende.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Pas hierdie oplossing toe and follow the on-screen instructions. Then, herlaai jou toestel.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Maak die probleemoplosser toe op die volgende skerm.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Klik op die Windows sleutel. tipe Microsoft Teams en begin dit.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik op die driepuntige ikoon langs u Profile Picture in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Skakel oor na die Toestelle tab in the left pane and scroll down the right screen.

4. Nou, in die Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Kies dan die kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Lees ook: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Uitgang spanne en lanseer Task Manager deur te druk Ctrl + Shift + Esc-sleutels gelyktydig.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. In die prosesse blad, kies die Microsoft Teams programs that are running in the background and select Einde taak.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Druk dan die Windows sleutel en tik % appdata% MicrosoftTeams in die soekkassie.

4. Kliek op Opening soos aangedui.

Open Teams Roaming folder

5. Kies nou all the files and folders within the folder and select the verwyder opsie.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot jou Windows 10-rekenaar.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. tipe Toestelbestuurder in die Windows 10 soekkieslys en maak dit oop.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Dubbelklik nou Camera om dit uit te brei.

expand the Cameras section by double-clicking on it

3. Klik dan met die rechtermuisknop op die camera device (HP TrueVision HD, for example) and select the Skakel toestel uit opsie soos aangedui.

let wel: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bevestig die versoek deur op te klik Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

let wel: Make sure you re-enable the default camera adapter again after fixing the issue.

Lees ook: Hoe om Microsoft-spanne Push to Talk te aktiveer of te deaktiveer

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Druk die Windows sleutel. Tik Google Chrome en begin dit.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik op die driepuntige ikoon en kies die Stellings opsie.

Click on the three-dotted icon and select the Settings option

3. Kies nou Sekuriteit en privaatheid in the left pane and choose Site instellings from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera opsie onder die Permissions spyskaart soos aangedui.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Kies hier die Werwe kan vra om jou kamera te gebruik option and make sure spanne is not added in Not allowed to use your camera lys.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Metode 6: Dateer Windows op

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Druk die Windows + I sleutels saam om oop te maak Stellings Op jou rekenaar.

2. Kies nou Opdatering en sekuriteit.

Kies nou Update en sekuriteit

3. Kies Kyk vir opdaterings vanaf die regterpaneel.

select Check for Updates from the right panel

4A. If your system is outdated, click Installeer nou om die nuutste weergawe af te laai en te installeer.

If your system is outdated, click Install now to download and install the latest version

4B. As jou stelsel reeds op datum is, sal dit wys Jy is op datum boodskap.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Lees ook: Waar word Microsoft Teams-opnames gestoor?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Klik op die Windows sleutel en tik Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Laat 'n app of funksie toe via Windows Defender Firewall.

Klik in die opspringvenster op Laat 'n toepassing of kenmerk toe deur Windows Defender Firewall.

3. Klik dan Verander instellings. Finally, check for Microsoft Teams to allow through the Firewall.

let wel: Jy kan gebruik Laat 'n ander program toe … to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Ten slotte, klik OK Om die veranderinge te stoor.

Option II: Disable Firewall Temporarily

let wel: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Druk die Windows sleutel. Tik Configuratiescherm en maak dit oop.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. stel Kyk na as kategorie en kies Stelsel en Sekuriteit.

Set View by as Category and select System and Security

3. Klik nou op Windows Defender Firewall, soos hier aangetoon.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Kies die Skakel Windows Defender-firewall aan of af opsie in die linkerkieslys.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Skakel Windows Defender Firewall uit (word nie aanbeveel nie) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Klik OK en Reboot u rekenaar.

Metode 8: Deaktiveer VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Klik op die Windows sleutel en tik Skynprivaatnetwerk-instellings in die soekkassie.

Hit the Windows key and type VPN settings in the search bar

2. In die Stellings window, disconnect the active Skynprivaatnetwerk diens.

3. Skakel die af VPN-opsies vir Gevorderde opsies.

Ontkoppel die aktiewe VPN-diens in die instellingsvenster en skakel die VPN-opsies onder Gevorderde opsies af

Lees ook: Herstel Microsoft-spanne bly weer begin

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Begin die Toestelbestuurder using the steps mentioned above and expand the Camera deur daarop te dubbelklik.

expand the Cameras section by double-clicking on it

2. Nou, regs-kliek op die bestuurder en kies Verwyder toestel.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Klik Verwyder in die opdrag.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Vind en Aflaai die drywers wat ooreenstem met die Windows-weergawe op jou rekenaar.

6. Sodra dit afgelaai is, dubbelklik op die afgelaaide lêer en volg die instruksies op die skerm om dit te installeer.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Lees ook: Hoe om Microsoft Teams-status in te stel soos altyd beskikbaar

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gaan na die Microsoft Ondersteuningsbladsy.

Microsoft Ondersteuningsbladsy

2A. You can use the Kry Hulp-toepassing in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Maak Kry Hulp oop knoppie.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the blaaier weergawe to submit your problem. To do so, click on the kry ondersteuning skakel.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Nou, tik your problem in die Tell us your problem so we can get you the right help and support veld en slaan Tik.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Aanbeveel:

Ons hoop dat hierdie gids nuttig was en dat u dit kon regmaak Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.