Desember 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometriese verifikasie that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

  1. Install updates manually.
  2. Run Hardware & Devices troubleshooter.
  3. Reset fingerprint & facial recognition options.
  4. Enable Biometrics in Group Policy Editor.
  5. Modify Windows Hello Group Policy settings.
  6. Update System Drivers.
  7. Perform a Windows Reset.
  8. Skakel vinnige opstart af.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Instellings> Opdatering en sekuriteit> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Klik Begin> Instellings> Opdatering en sekuriteit> Probleemoplossing.

Reset Fingerprint & Facial Recognition Options

  • Klik Begin > Instellings > Rekeninge.
  • Klik op Aanmeld opsies.
  • Vind gesig erkenning or vingerafdruk options, and click on the vingerafdruk opsie.
  • Kies Verwyder, and do the same for gesig erkenning.
  • Klik dan op Begin Vandag and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tipe gpedit in die soekkassie en klik Groepbeleid wysig.
  • Klik Rekenaarkonfigurasie> Administratiewe templates.
  • Dubbel-kliek Windows komponente.
  • Dubbel-kliek Biometrie in the right pane and check whether all its settings are configured. 
  • If they show Nie gekonfigureer nie, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select enabled En klik dan Pas toe> OK.
  • Dubbel-kliek Allow user to login using biometrics en kies enabled. 
  • Klik Pas toe> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Regs-kliek Begin> Begin. tipe gpedit en druk Tik. 
  • Klik Rekenaarkonfigurasie> Administratiewe templates.
  • Dubbelklik dan Windows komponente.
  • Dubbel-kliek Biometrie.
  • Dubbel-kliek Gelaatstrekke.
  • Regs-kliek Stel verbeterde anti-spoofing op en kies Wysig.
  • Skakel Stel verbeterde anti-spoofing op and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Begin> Toestelbestuurder.
  • Find the relevant drivers under Biometriese toestelle, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Regskliek en kies Skandeer vir hardeware veranderings and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometriese toestelle en kies Roll Back Driver in the properties section. 
  • Klik OK sodra dit klaar is.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC en klik op Begin Vandag.

let wel: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Klik Start > Settings > System > Power & Sleep
  • Klik Bykomende kraginstellings.
  • Klik dan op Choose what Power button does.
  • Klik Change Settings that are unavailable en ontmerk die Vinnige opstart box if it’s selected, and click Veranderinge stoor.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Klik Settings > Update & Security > Windows Updates.
  • Gaan na Bekyk opdateringsgeskiedenis.
  • Klik op die Verwyder opdaterings skakel.
  • A new screen will open showing the Geïnstalleerde opdaterings. Right-click each and select Verwyder. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Tik in die soekkassie aanmeld en druk Enter om die Rekeninge menu. 
  • Gaan na Aanmeld opsies en klik op Stel 'n onder die Windows Hello Vingerafdruk afdeling.
  • Klik Begin Vandag and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Klik Begin > Instellings > Toepassings. In Programme en funksies. 
  • Find your fingerprint reader and click on it. Click Verwyder en bevestig die aksie.
  • Regs-kliek Begin> Toestelbestuurder en brei die Biometriese toestelle kategorie.
  • Find your fingerprint reader, right-click, then select Deïnstalleer toestel, en bevestig die aksie.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB-wortelnaaf.
  • Dubbel-kliek USB-wortelnaaf om dit oop te maak Eiendomme. 
  • Verwyder die vinkje uit Laat die rekenaar toe om hierdie toestel af te skakel om krag te bespaar opsie boks onder die Power Management tab. Repeat for all USB Root Hub entries.

Herstel stelsellêers

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tipe CMD in die soekkassie en kies Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Regs-kliek Begin> Begin en tik dienste.msc. Press Enter to open the Services window and search for the Geloofsbestuurderdiens.
  • Dubbelkliek op die Bewyse Bestuurder Service to open the Eiendomme window and go to Diensstatus.
  • Klik Stop, en klik dan op die begin button again to restart the service. 
  • Klik Pas toe> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.