Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft ቡድኖች is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• ጊዜው ያለፈበት ስርዓተ ክወና.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

መሰረታዊ መላ ፍለጋ

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to ይንቁ the web camera from the USB port, ዳግም አስነሳ your computer, and እንደገና መሰካት it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. የበስተጀርባ መተግበሪያዎችን ዝጋ

ዘዴ 1፡ የሃርድዌር እና የመሣሪያዎች መላ ፈላጊን ያሂዱ

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. ይጫኑ የዊንዶውስ + R ቁልፎች አንድ ላይ ለማስጀመር ሩጫ የመገናኛ ሳጥን.

2. ይተይቡ msdt.exe -id መሣሪያ ዲያግኖስቲክስ እና ተኩስ አስገባ.

3. ከዚያ, ን ጠቅ ያድርጉ ቀጣይ.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select ይህን ጥገና ተግብር and follow the on-screen instructions. Then, እንደገና ጀምር የእርስዎ መሣሪያ.

4B. If there is no issue with the drivers, click መላ ፈላጊውን ዝጋ በሚቀጥለው ማያ ላይ

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. ን ይምቱ የዊንዶውስ ቁልፍ. ይተይቡ Microsoft ቡድኖች እና አስነሳው.

2. ላይ ጠቅ ያድርጉ ባለ ሶስት ነጥብ አዶ ከእርስዎ ቀጥሎ የመገለጫ ስዕል በቡድኖች ውስጥ ።

3. ወደ መሣሪያዎች tab in the left pane and scroll down the right screen.

4. አሁን, በ ካሜራ menu, expand the drop-down menu.

5. ከዚያም, ይምረጡ ካሜራ you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

እንዲሁም ይህን አንብብ: How to Change Microsoft Teams Profile Avatar

ዘዴ 3፡ የማይክሮሶፍት ቡድኖች መሸጎጫ ያጽዱ

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. መውጫ ቡድኖች እና ማስጀመር የስራ አስተዳዳሪ በመጫን Ctrl + Shift + Esc ቁልፎች በአንድ ጊዜ.

2. በውስጡ ሂደቶች ትሩን ይምረጡ ፣ Microsoft ቡድኖች programs that are running in the background and select ተግባርን ጨርስ.

3. ከዚያም, ን ይምቱ የዊንዶውስ ቁልፍ እና ይተይቡ % appdata% MicrosoftTeams በመፈለጊያ አሞሌ ውስጥ.

4. ላይ ጠቅ ያድርጉ ክፈት እንደሚታየው.

5. አሁን ይምረጡ all the files and folders within the folder and select the ሰርዝ አማራጭ.

6. ዳግም አስነሳ የእርስዎ ዊንዶውስ 10 ፒሲ.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. ይተይቡ እቃ አስተዳደር በውስጡ የዊንዶውስ 10 የፍለጋ ምናሌ እና ክፈለው.

2. አሁን, ሁለቴ ጠቅ ያድርጉ ካሜራዎች ለማስፋት.

3. ከዚያም በ ላይ በቀኝ ጠቅ ያድርጉ camera device (HP TrueVision HD, for example) and select the መሣሪያን አሰናክል እንደሚታየው አማራጭ.

ማስታወሻ: Ensure you select a camera that you are not currently using in Teams.

4. ጠቅ በማድረግ ጥያቄውን ያረጋግጡ አዎ.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

ማስታወሻ: Make sure you re-enable the default camera adapter again after fixing the issue.

እንዲሁም ይህን አንብብ: የማይክሮሶፍት ቡድኖችን ወደ ንግግር እንዴት ማንቃት ወይም ማሰናከል እንደሚቻል

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. ን ይጫኑ የ Windows ቁልፍ ዓይነት የ Google Chrome እና አስነሳው.

2. ላይ ጠቅ ያድርጉ ባለ ሶስት ነጥብ አዶ እና ይምረጡ ቅንብሮች አማራጭ.

3. አሁን ይምረጡ ደህንነት እና ግላዊነት in the left pane and choose የጣቢያ ቅንብሮች from the main page.

4. Scroll down the main screen and select the ካሜራ አማራጭ ስር በ ፍቃዶች ምናሌ እንደሚታየው.

5. እዚህ, ይምረጡ ጣቢያዎች ካሜራዎን ለመጠቀም ሊጠይቁ ይችላሉ። option and make sure ቡድኖች is not added in Not allowed to use your camera ዝርዝር.

6. Relaunch your አሳሽ and check if you have fixed the Teams video not working issue.

ዘዴ 6: ዊንዶውስ አዘምን

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. ን ይጫኑ የዊንዶውስ + I ቁልፎች አንድ ላይ ለመክፈት ቅንብሮች በኮምፒተርዎ ላይ.

2. አሁን ይምረጡ ዝመና እና ደህንነት.

3. ይምረጡ ዝማኔዎችን ይመልከቱ ከትክክለኛው ፓነል.

4A. If your system is outdated, click አሁን ይጫኑ የቅርብ ጊዜውን ስሪት ለማውረድ እና ለመጫን.

4ለ የእርስዎ ስርዓት አስቀድሞ የተዘመነ ከሆነ፣ ከዚያ ይታያል ዘምነዋል መልእክት.

እንዲሁም ይህን አንብብ: የማይክሮሶፍት ቡድኖች ቅጂዎች የት ነው የተከማቹት?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. ን ይምቱ የዊንዶውስ ቁልፍ እና ይተይቡ የዊንዶውስ ተከላካይ ፋየርዎል. Open the best results.

2. በብቅ ባዩ መስኮቱ ላይ ጠቅ ያድርጉ አንድ መተግበሪያን ወይም ባህሪን በዊንዶውስ ተከላካይ ፋየርዎል በኩል ይፍቀዱ.

3. ከዚያም ይንኩ። ቅንብሮችን ይቀይሩ. በመጨረሻም, ይመልከቱ Microsoft ቡድኖች በፋየርዎል በኩል ለመፍቀድ.

ማስታወሻ: መጠቀም ይችላሉ ሌላ መተግበሪያ ፍቀድ… to browse your program if your desired application or program does not exist in the list.

4. በመጨረሻም ጠቅ ያድርጉ OK ለውጦቹን ለማስቀመጥ።

Option II: Disable Firewall Temporarily

ማስታወሻ: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. ን ይጫኑ የ Windows ቁልፍ ዓይነት መቆጣጠሪያ ሰሌዳ እና ክፈለው.

2. አዘጋጅ ይመልከቱ በ as መደብ እና ይምረጡ ስርዓትና ደህንነት.

3. አሁን, ጠቅ አድርግ Windows Defender Firewall, እዚህ እንደሚታየው.

4. ምረጥ የ Windows Defender Firewall ን ያብሩ ወይም ያጥፉ አማራጭ ከግራ ምናሌ.

5. Now, check the boxes next to the የዊንዶውስ ተከላካይ ፋየርዎልን ያጥፉ (አይመከርም) option wherever available on this screen.

6. ጠቅታ OK ና ዳግም አስነሳ የእርስዎ ፒሲ.

ዘዴ 8፡ VPN አሰናክል

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. ን ይምቱ የዊንዶውስ ቁልፍ እና ይተይቡ የቪፒኤን ቅንጅቶች በመፈለጊያ አሞሌ ውስጥ.

2. በውስጡ ቅንብሮች window, disconnect the active የ VPN አገልግሎት.

3. ያጥፉት የቪፒኤን አማራጮች በታች የላቁ አማራጮች.

እንዲሁም ይህን አንብብ: የማይክሮሶፍት ቡድኖችን አስተካክል እንደገና መጀመሩን ይቀጥላል

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. አስነሳ እቃ አስተዳደር using the steps mentioned above and expand the ካሜራዎች በእሱ ላይ ሁለት ጊዜ ጠቅ በማድረግ.

2. አሁን, በ ላይ ቀኝ-ጠቅ ያድርጉ ሾፌር እና ይምረጡ መሣሪያውን አራግፍ.

3. ጠቅታ ያራግፉ በጥያቄው ውስጥ ።

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. አግኝ ና አውርድ በፒሲዎ ላይ ካለው የዊንዶውስ ስሪት ጋር የሚዛመዱ አሽከርካሪዎች.

6. አንዴ ከወረዱ በኋላ በ ላይ ሁለቴ ጠቅ ያድርጉ የወረደ ፋይል እና እሱን ለመጫን የማያ ገጽ ላይ መመሪያዎችን ይከተሉ።

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in ስልት 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

እንዲሁም ይህን አንብብ: የማይክሮሶፍት ቡድኖችን ሁኔታ ሁል ጊዜ የሚገኝ ሆኖ እንዴት ማዋቀር እንደሚቻል

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. ወደ ሂድ የማይክሮሶፍት ድጋፍ ገጽ.

2A. You can use the የእገዛ መተግበሪያ ያግኙ in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the እገዛ ያግኙን ይክፈቱ አዝራር.

2B. Also, you could use the የአሳሽ ስሪት to submit your problem. To do so, click on the ድጋፍ ያግኙ። አገናኝ.

3. አሁን, ይተይቡ your problem በውስጡ Tell us your problem so we can get you the right help and support መስክ እና መምታት አስገባ.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

የሚመከር:

ይህ መመሪያ ጠቃሚ እንደነበረ እና እርስዎ ማስተካከል እንደሚችሉ ተስፋ እናደርጋለን Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.