- in Windows 10 by የአስተዳዳሪ
How To Fix Windows Hello Fingerprint Not Working In Windows 10
Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses የባዮሜትሪክ ማረጋገጫ that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.
These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.
As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.
If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.
ማስተካከያዎች ለዊንዶውስ ሄሎ የጣት አሻራ በዊንዶውስ 10 ውስጥ አይሰራም
- ዝመናዎችን እራስዎ ይጫኑ።
- የሃርድዌር እና መሣሪያዎች መላ መፈለጊያን ያሂዱ።
- የጣት አሻራ እና የፊት ለይቶ ማወቂያ አማራጮችን ዳግም ያስጀምሩ።
- በቡድን ፖሊሲ አርታዒ ውስጥ ባዮሜትሪክስን አንቃ።
- የዊንዶውስ ሄሎ ቡድን ፖሊሲ ቅንብሮችን ያስተካክሉ።
- የስርዓት ነጂዎችን ያዘምኑ።
- የዊንዶውስ ዳግም ማስጀመርን ያከናውኑ.
- ፈጣን ማስነሻን ያጥፉ.
- Check for & uninstall updates that caused the problem.
- Reset fingerprint login.
- Reinstall fingerprint software.
- Repair System Files.
- Restart Credentials Manager Service.
How To Fix Windows Hello Not Working In Windows 10
Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.
Before you use any of the fixes below, check for the following:
- Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
- Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
- Check that your device is compatible with Windows Hello service.
- Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
- Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
- Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.
Install Updates Manually
With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.
- Once signed in, go to ቅንብሮች> ዝመና እና ደህንነት> የዊንዶውስ ዝመና
- Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.
Run Hardware & Devices Troubleshooter
This will scan and detect any possible hardware and devices issue in the system.
- ጠቅ ያድርጉ ጀምር> ቅንብሮች> ዝመና እና ደህንነት> መላ መፈለግ.
Reset Fingerprint & Facial Recognition Options
- ጠቅ ያድርጉ ጀምር > መቼቶች > መለያዎች.
- ጠቅ አድርግ የመግቢያ አማራጮች.
- አግኝ ፊትን ለይቶ ማወቅ or አሻራ options, and click on the አሻራ አማራጭ.
- ይምረጡ አስወግድ, and do the same for ፊትን ለይቶ ማወቅ.
- በመቀጠልም ይጫኑ አጅማመር and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.
Enable Biometrics In Group Policy Editor
- ዓይነት gpedit በፍለጋ ሳጥን ውስጥ እና ጠቅ ያድርጉ የቡድን ፖሊሲን ያርትዑ.
- ጠቅ ያድርጉ የኮምፒተር ውቅር> የአስተዳደር አብነቶች.
- ድርብ ጠቅ ያድርጉ የዊንዶውስ ክፍሎች.
- ድርብ ጠቅ ያድርጉ Biometrics in the right pane and check whether all its settings are configured.
- If they show አልተዋቀረም, this is probably why the Windows Hello fingerprint sign-in isn’t working.
- Right-click each Biometric setting, select ነቅቷል ከዚያም ይህንን ይጫኑ ያመልክቱ> እሺ.
- ድርብ ጠቅ ያድርጉ Allow user to login using biometrics እና ይምረጡ ነቅቷል.
- ጠቅ ያድርጉ ያመልክቱ> እሺ.
Modify Windows Hello Group Policy Settings
A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.
- በቀኝ ጠቅታ ጀምር> አሂድ. ይተይቡ gpedit እና ይጫኑ አስገባ.
- ጠቅ ያድርጉ የኮምፒተር ውቅር> የአስተዳደር አብነቶች.
- በመቀጠል, ሁለቴ ጠቅ ያድርጉ የዊንዶውስ ክፍሎች.
- ድርብ ጠቅ ያድርጉ Biometrics.
- ድርብ ጠቅ ያድርጉ የፊት ገጽታዎች.
- በቀኝ ጠቅታ የተሻሻለ ጸረ-ማፈንዳትን ያዋቅሩ እና ይምረጡ አርትዕ.
- አሰናክል የተሻሻለ ጸረ-ማፈንዳትን ያዋቅሩ and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.
Update System Drivers
Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.
- To resolve that, you can update the drivers by right-clicking ጀምር> የመሣሪያ አስተዳዳሪ.
- Find the relevant drivers under ባዮሜትሪክ መሳሪያዎች, right-click your device and select Remove driver software.
- Do this for all drivers related to Windows Hello and restart your device.
- በቀኝ ጠቅ ያድርጉ እና ይምረጡ የሃርድዌር ለውጦችን ይቃኙ and the system will detect and install the drivers again.
- You can also roll back the corrupted or outdated driver to its previous version by double clicking ባዮሜትሪክ መሳሪያዎች እና ይምረጡ ወደ ኋላ ተሽከርካሪ in the properties section.
- ጠቅ ያድርጉ OK አንዴ ከተጠናቀቀ ፡፡
Perform a Windows Reset
When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.
- To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC እና ጠቅ ያድርጉ አጅማመር.
ማስታወሻ: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.
Turn Off Fast Startup
- ጠቅ ያድርጉ Start > Settings > System > Power & Sleep
- ጠቅ ያድርጉ Additional Power Settings.
- በመቀጠልም ይጫኑ Choose what Power button does.
- ጠቅ ያድርጉ Change Settings that are unavailable እና ምልክት ያንሱ ፈጣን ጅምር box if it’s selected, and click ለውጦችን አስቀምጥ.
Check For & Uninstall Updates That Caused The Problem
If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.
- ጠቅ ያድርጉ መቼቶች > አዘምን እና ደህንነት > የዊንዶውስ ዝመናዎች.
- ሂድ የዝማኔ ታሪክን ይመልከቱ.
- ጠቅ ያድርጉ ዝማኔዎችን ያራግፉ አገናኝ.
- A new screen will open showing the የተጫኑ ዝመናዎች. Right-click each and select ያራግፉ.
- Restart your computer and check if Windows Hello fingerprint sign-in works again.
Reset Fingerprint Login
If the issue persists, you can reset your fingerprint login and see if that helps.
- በፍለጋ ሳጥኑ ውስጥ ይተይቡ ስግን እን እና ለመክፈት Enter ን ይጫኑ መለያዎች ምናሌ.
- ሂድ የመግቢያ አማራጮች እና ጠቅ ያድርጉ አዘገጃጀት ከስር ዊንዶውስ ሄሎ የጣት አሻራ ክፍል.
- ጠቅ ያድርጉ አጅማመር and follow the instructions to set up your fingerprint sign-in again.
Reinstall Fingerprint Software
- ጠቅ ያድርጉ ጀምር > መቼቶች > መተግበሪያዎች. ውስጥ መተግበሪያዎች እና ባህሪዎች.
- Find your fingerprint reader and click on it. Click ያራግፉ እና ድርጊቱን ያረጋግጡ.
- በቀኝ ጠቅታ ጀምር> የመሣሪያ አስተዳዳሪ እና ማስፋፋት ባዮሜትሪክ መሳሪያዎች ምድብ.
- Find your fingerprint reader, right-click, then select መሣሪያን ማራገፍ፣ እና ድርጊቱን ያረጋግጡ.
- Restart your computer to apply the changes and check if fingerprint works again.
- You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the የዩኤስቢ root Hub.
- ድርብ ጠቅ ያድርጉ የዩኤስቢ root Hub ለመክፈት ንብረቶች.
- ምልክቱን ምልክት አታድርግ ኮምፒተርን ይህንን ኃይል እንዲቆርጥ መሣሪያውን እንዲያጠፋ ይፍቀዱለት አማራጭ ሳጥን ስር የኃይል አስተዳደር tab. Repeat for all USB Root Hub entries.
የስርዓት ፋይሎችን መጠገን
File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.
- ዓይነት CMD በፍለጋ ሳጥኑ ውስጥ እና ይምረጡ Command Prompt>Run as administrator.
- In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.
The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.
Restart Credentials Manager Service
- በቀኝ ጠቅታ ጀምር> አሂድ እና ይተይቡ አገልግሎቶች. ኤም. ሲ. Press Enter to open the Services window and search for the የምስክር ወረቀት አስተዳዳሪ አገልግሎት.
- ድርብ ጠቅ አድርግ የማስረጃ አስተዳዳሪ Service to open the ንብረቶች window and go to የአገልግሎት ሁኔታ።.
- ጠቅ ያድርጉ ተወ, እና በመቀጠል ይህንን ይጫኑ መጀመሪያ button again to restart the service.
- ጠቅ ያድርጉ ተግብር> እሺ and check if the fingerprint works again.
If nothing else works, you can switch to a different fingerprint reader.
