4 آذار، 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that فرق مايكروسوفت is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • نظام التشغيل القديم.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

استكشاف الأخطاء وإصلاحها الأساسي

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to افصل the web camera from the USB port, إعادة تشغيل your computer, and إعادة التوصيل it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. أغلق تطبيقات الخلفية

الطريقة الأولى: تشغيل مستكشف أخطاء الأجهزة والأجهزة

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. صحافة مفاتيح Windows + R. معا لإطلاق يجري صندوق المحادثة.

2. اكتب msdt.exe-معرف DeviceDiagnostic وضرب أدخل.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. ثم انقر فوق التالى.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select قم بتطبيق هذا الإصلاح and follow the on-screen instructions. Then, إعادة تشغيل جهازك.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click إغلاق مستكشف الأخطاء ومصلحها على الشاشة التالية.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. ضرب مفتاح ويندوز. اكتب فرق مايكروسوفت وأطلقها.

Hit the Windows key. Type Microsoft Teams and launch it

2. انقر على رمز ثلاثي النقاط بجوار الخاص بك صورة الملف الشخصي في فرق.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. قم بالتبديل إلى الأجهزة tab in the left pane and scroll down the right screen.

4. الآن ، في الكاميرات والتصوير menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. ثم اختر وكاميرا you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

اقرأ أيضا: How to Change Microsoft Teams Profile Avatar

الطريقة الرابعة: مسح ذاكرة التخزين المؤقت لـ Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. ىخرج الفرق وإطلاق مهمة مدير عن طريق الضغط مفاتيح Ctrl + Shift + Esc في وقت واحد.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. في ال العمليات علامة التبويب، حدد فرق مايكروسوفت programs that are running in the background and select إنهاء المهمة.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. ثم اضغط على مفتاح ويندوز ونوع ٪ appdata٪ MicrosoftTeams في شريط البحث.

4. انقر على ساعات العمل كما هو مبين.

Open Teams Roaming folder

5. الآن ، حدد all the files and folders within the folder and select the حذف الخيار.

Now, select all the files and folders within the folder and select the Delete option.

6. إعادة تمهيد جهاز الكمبيوتر الخاص بك الذي يعمل بنظام Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. اكتب مدير الجهاز في ال قائمة البحث في ويندوز 10 وفتحه.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. الآن، انقر نقرًا مزدوجًا كما توفر الكاميرات لتوسيعه.

expand the Cameras section by double-clicking on it

3. ثم انقر بزر الماوس الأيمن على camera device (HP TrueVision HD, for example) and select the تعطيل الجهاز الخيار كما هو موضح.

ملحوظة: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. قم بتأكيد المطالبة بالضغط على نعم.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

ملحوظة: Make sure you re-enable the default camera adapter again after fixing the issue.

اقرأ أيضا: كيفية تمكين أو تعطيل Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. اضغط على Windows مفتاح. يكتب جوجل كروم وأطلقها.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. انقر على رمز ثلاثي النقاط وحدد الإعدادات الخيار.

Click on the three-dotted icon and select the Settings option

3. الآن ، حدد الأمن والخصوصية in the left pane and choose إعدادات الموقع من الصفحة الرئيسية.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the الكاميرات والتصوير الخيار تحت أذونات القائمة كما هو موضح.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. هنا ، حدد ملف يمكن للمواقع أن تطلب استخدام الكاميرا option and make sure الفرق is not added in Not allowed to use your camera قائمة.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your المتصفح and check if you have fixed the Teams video not working issue.

الطريقة الأولى: تحديث Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. اضغط على مفاتيح Windows + I معا لفتح الإعدادات على حاسوبك.

2. الآن ، حدد التحديث والأمان.

الآن حدد التحديث والأمان

3. حدد التحقق من وجود تحديثات من اللوحة اليمنى.

select Check for Updates from the right panel

4A. If your system is outdated, click تثبيت الآن لتنزيل وتثبيت أحدث إصدار.

If your system is outdated, click Install now to download and install the latest version

4 ب. إذا كان نظامك محدثًا بالفعل، فسوف يظهر أنت على اطلاع رسالة.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

اقرأ أيضا: أين يتم تخزين تسجيلات Microsoft Teams؟

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. ضرب مفتاح ويندوز ونوع جدار حماية Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on اسمح لتطبيق أو ميزة من خلال جدار حماية Windows Defender.

في النافذة المنبثقة، انقر فوق السماح لتطبيق أو ميزة من خلال جدار حماية Windows Defender.

3. ثم انقر فوق تغيير الاعدادات. Finally, check for فرق مايكروسوفت to allow through the Firewall.

ملحوظة: يمكنك استخدام السماح بتطبيق آخر ... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. أخيرًا ، انقر فوق OK لحفظ التغييرات.

Option II: Disable Firewall Temporarily

ملحوظة: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. اضغط على Windows مفتاح. يكتب لوحة التحكم وفتحه.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. تعيين عرض من قبل as الفئة وحدد النظام والأمن.

Set View by as Category and select System and Security

3. الآن ، انقر فوق Windows Defender Firewall, كما هو موضح هنا.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. حدد قم بتشغيل جدار حماية Windows Defender أو إيقاف تشغيله الخيار من القائمة اليسرى.

الآن، حدد خيار تشغيل أو إيقاف تشغيل جدار حماية Windows Defender في القائمة اليسرى

5. Now, check the boxes next to the قم بإيقاف تشغيل جدار حماية Windows Defender (غير مستحسن) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. انقر OK و إعادة تمهيد جهاز الكمبيوتر الخاص بك.

الطريقة الثانية: تعطيل VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. ضرب مفتاح ويندوز ونوع إعدادات VPN في شريط البحث.

Hit the Windows key and type VPN settings in the search bar

2. في ال الإعدادات window, disconnect the active VPN خدمة.

3. تبديل قبالة خيارات VPN مع خيارات متقدمة.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

اقرأ أيضا: إصلاح مشكلة استمرار Microsoft Teams في إعادة التشغيل

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. إطلاق مدير الجهاز using the steps mentioned above and expand the كما توفر الكاميرات بالنقر المزدوج عليها.

expand the Cameras section by double-clicking on it

2. الآن، انقر بزر الماوس الأيمن على سائق وحدد إلغاء تثبيت الجهاز.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. انقر إلغاء في موجه.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. و تحميل برامج التشغيل المطابقة لإصدار Windows الموجود على جهاز الكمبيوتر الخاص بك.

6. بمجرد التنزيل، انقر نقرًا مزدوجًا فوق الملف الذي تم تنزيله واتبع التعليمات التي تظهر على الشاشة لتثبيته.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in طريقة 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

اقرأ أيضا: How To Set Microsoft Teams Status As Always Available

الطريقة العاشرة: اتصل بالدعم الفني لـ Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. انتقل إلى صفحة دعم Microsoft.

صفحة دعم Microsoft

2 أ. يمكنك استخدام ال الحصول على تطبيق المساعدة في نظام Windows 10 الخاص بك لإرسال استفسارك. لهذا اضغط على افتح تطبيق الحصول على المساعدة زر وقم بتأكيد المطالبة من خلال النقر على افتح الحصول على المساعدة .

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2 ب. أيضًا، يمكنك استخدام إصدار المتصفح لإرسال مشكلتك. للقيام بذلك، انقر على الحصول على الدعم الرابط.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. الآن ، اكتب your problem في ال أخبرنا بمشكلتك حتى نتمكن من الحصول على المساعدة والدعم المناسبين لك الميدان وضرب أدخل.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

أوصى:

نأمل أن يكون هذا الدليل مفيدًا ويمكنك إصلاحه Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.