Сакавік 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft каманды is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Outdated Operating System.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Асноўныя спосабы ліквідацыі непаладак

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to адлучаць the web camera from the USB port, перазагружаць your computer, and паўторна падключыць it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Зачыніце фонавыя праграмы

Спосаб 1: запусціце інструмент ліквідацыі непаладак абсталявання і прылад

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. прэс Клавішы Windows + R разам, каб запусціць прагон дыялогавае акно.

2. тып msdt.exe -ідэнтыфікатар DeviceDiagnostic і націсніце Уводзіць.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Затым націсніце на наступны.

Затым націсніце кнопку Далей

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Прымяніць гэта выпраўленне and follow the on-screen instructions. Then, перазапуск прылада.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Зачыніце дапамогу на наступным экране.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Удар ключ для Windows, тып Microsoft каманды і запусціце яго.

Hit the Windows key. Type Microsoft Teams and launch it

2. націсніце на значок з трох кропкамі побач з вашым профіль Фота у камандах.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Пераключыцеся на Прылады tab in the left pane and scroll down the right screen.

4. Зараз, у камера menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Затым абярыце камера you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Чытайце таксама: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Выхад каманды і запусціць Дыспетчар задач націснуўшы Клавішы Ctrl + Shift + Esc адначасова.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. у працэсы Ўкладка, абярыце Microsoft каманды programs that are running in the background and select канец задачы.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Затым націсніце ключ для Windows і тып % appdata% MicrosoftTeams у радку пошуку.

4. Націсніце на адкрыты як паказана.

Open Teams Roaming folder

5. Зараз абярыце all the files and folders within the folder and select the Выдаляць варыянт.

Now, select all the files and folders within the folder and select the Delete option.

6. Перазагружаць your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. тып Дыспетчар прылад ў Меню пошуку windows 10 і адкрыць яго.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Цяпер двойчы пстрыкніце Фотакамеры каб разгарнуць яго.

expand the Cameras section by double-clicking on it

3. Затым пстрыкніце правай кнопкай мышы на camera device (HP TrueVision HD, for example) and select the адключыць прыладу варыянт, як паказана.

нататка: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Пацвердзіце запыт, націснуўшы на ды.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

нататка: Make sure you re-enable the default camera adapter again after fixing the issue.

Чытайце таксама: Як уключыць або адключыць Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. націсніце Windows ключ. Тып Google Chrome і запусціце яго.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. націсніце на значок з трох кропкамі і абярыце налады варыянт.

Click on the three-dotted icon and select the Settings option

3. Зараз абярыце Бяспеку і канфідэнцыяльнасць in the left pane and choose Налады сайта from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the камера варыянт пад Дазволу меню, як паказана.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Тут абярыце Сайты могуць запытваць выкарыстанне вашай камеры option and make sure каманды is not added in Not allowed to use your camera спіс.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your браўзэр and check if you have fixed the Teams video not working issue.

Спосаб 6: Абнаўленне Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. націсніце Клавішы Windows + I разам, каб адкрыць налады на вашым кампутары.

2. Зараз абярыце Абнаўленне і бяспека.

Цяпер абярыце Абнаўленне і бяспека

3. выбраць Праверыць наяўнасць абнаўленняў з правай панэлі.

select Check for Updates from the right panel

4A. If your system is outdated, click Устанавіць зараз каб спампаваць і ўсталяваць апошнюю версію.

If your system is outdated, click Install now to download and install the latest version

4Б. Калі ваша сістэма ўжо абноўлена, гэта адлюструецца Вы ў курсе паведамленне.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Чытайце таксама: Дзе захоўваюцца запісы Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Удар ключ для Windows і тып Брандмаўэр Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Дазволіць праграму альбо функцыю праз брандмаўэр Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Затым націсніце змяніць налады. Finally, check for Microsoft каманды to allow through the Firewall.

нататка: Вы можаце выкарыстоўваць Дазволіць іншую праграму… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Нарэшце, націсніце OK каб захаваць змены.

Option II: Disable Firewall Temporarily

нататка: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. націсніце Windows ключ. Тып пульт кіравання і адкрыць яго.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. ўсталяваць прагляд па as катэгорыя і абярыце Сістэма і бяспека.

Set View by as Category and select System and Security

3. Цяпер, націсніце на Windows Defender Firewall, як паказана тут.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Выберыце Turn Windows Defender Firewall уключаны або выключаны опцыя з меню злева.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Адключыце брандмаўэр Windows Defender (не рэкамендуецца) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. пстрычка OK і Перазагружаць ваш кампутар.

Спосаб 8: адключэнне VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Удар ключ для Windows і тып Налады VPN у радку пошуку.

Hit the Windows key and type VPN settings in the search bar

2. у налады window, disconnect the active VPN абслугоўванне.

3. Выключыце Параметры VPN пры Дадатковыя параметры.

У акне налад адключыце актыўную службу VPN і адключыце параметры VPN у раздзеле «Дадатковыя параметры».

Чытайце таксама: Выпраўце, што Microsoft Teams пастаянна перазапускаецца

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. запусціце Дыспетчар прылад using the steps mentioned above and expand the Фотакамеры падвойным пстрычкай па ім.

expand the Cameras section by double-clicking on it

2. Цяпер пстрыкніце правай кнопкай мышы на кіроўца і абярыце выдаленне прылады.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. пстрычка Выдаленне у падказцы.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Знаходзіць і спампаваць драйверы, якія адпавядаюць версіі Windows на вашым ПК.

6. Пасля загрузкі двойчы пстрыкніце на спампаваны файл і выконвайце інструкцыі на экране, каб усталяваць яго.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Метад 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Чытайце таксама: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Перайсці да Старонка падтрымкі Microsoft.

Старонка падтрымкі Microsoft

2A. You can use the Атрымаць праграму "Даведка". in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Адкрыйце Атрымаць дапамогу кнопкі.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the версія браўзэра to submit your problem. To do so, click on the Атрымаць падтрымку сувязь.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Цяпер увядзіце your problem ў Tell us your problem so we can get you the right help and support поле і ўдар Уводзіць.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Рэкамендуецца:

Мы спадзяемся, што гэта кіраўніцтва было карысным і вы змаглі выправіць Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.

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