Март 4, 2022

Коригиране на неработещото видеообаждане на Microsoft Teams

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Коригиране на неработещото видеообаждане на Microsoft Teams

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Остаряла операционна система.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Основно отстраняване на неизправности

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to изключете the web camera from the USB port, рестартирате your computer, and включете отново it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Затворете фоновите приложения

Метод 1: Стартирайте инструмента за отстраняване на неизправности в хардуера и устройствата

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Натиснете Windows + R клавиши заедно за стартиране на бягане диалогов прозорец.

2. Тип msdt.exe -id DeviceDiagnostic и хит Въведете.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. След това кликнете върху Напред.

След това щракнете върху Напред

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Прилагане на тази корекция and follow the on-screen instructions. Then, рестартиране вашето устройство.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Затворете инструмента за отстраняване на неизправности на следния екран.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Натиснете бутона Windows клавиша, Тип Microsoft Teams и го стартирайте.

Hit the Windows key. Type Microsoft Teams and launch it

2. Кликнете върху икона с три точки до вашия Снимка на потребителския профил в Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Превключете на Устройства tab in the left pane and scroll down the right screen.

4. Сега, в Камера menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. След това изберете стая you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

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Метод 3: Изчистете кеша на Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Излезте Отбори и стартирайте Task Manager като натиснете Клавиши Ctrl + Shift + Esc едновременно.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. В Процеси раздели, изберете Microsoft Teams programs that are running in the background and select End Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. След това натиснете Windows клавиша и вид % appdata% MicrosoftTeams в лентата за търсене.

4. Кликнете върху отворено както е показано.

Open Teams Roaming folder

5. Сега изберете all the files and folders within the folder and select the Изтрий опция.

Now, select all the files and folders within the folder and select the Delete option.

6. Рестартирайте вашия компютър с Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Тип Device Manager в Меню за търсене на Windows 10 и го отвори.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Сега щракнете двукратно Камери да го разшири.

expand the Cameras section by double-clicking on it

3. След това щракнете с десния бутон върху camera device (HP TrueVision HD, for example) and select the Деактивиране на устройството опция, както е показано.

Забележка: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Потвърдете подканата, като щракнете върху Да.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Забележка: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Натисни Windows ключ. Тип Google Chrome и го стартирайте.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Кликнете върху икона с три точки И изберете Настройки опция.

Click on the three-dotted icon and select the Settings option

3. Сега изберете Сигурност и поверителност in the left pane and choose Настройки на сайта from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Камера вариант по Разрешения меню, както е показано.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Тук изберете Сайтовете могат да поискат да използват вашата камера option and make sure Отбори is not added in Not allowed to use your camera списък.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your браузър and check if you have fixed the Teams video not working issue.

Метод 6: Актуализирайте Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Натисни Windows + I клавиши заедно, за да отворите Настройки На вашия компютър.

2. Сега изберете Актуализация и сигурност.

Сега изберете Актуализация и защита

3. изберете Проверка за актуализации от десния панел.

изберете Проверка за актуализации от десния панел

4A. If your system is outdated, click Инсталирай сега за да изтеглите и инсталирате най-новата версия.

If your system is outdated, click Install now to download and install the latest version

4B. Ако вашата система вече е актуална, тогава ще се покаже Вие сте в крак с времето съобщение.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Натиснете бутона Windows клавиша и вид Защитна стена на Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Разрешете приложение или функция чрез защитната стена на Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. След това щракнете Промяна на настройките. Finally, check for Microsoft Teams to allow through the Firewall.

Забележка: Можете да използвате Разрешаване на друго приложение... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Накрая щракнете OK за да запазите промените.

Option II: Disable Firewall Temporarily

Забележка: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Натисни Windows ключ. Тип Контролния панел и го отвори.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Комплект Преглед по as категория и изберете Система и защита.

Set View by as Category and select System and Security

3. Сега кликнете върху Windows Defender Firewall, както е показано тук.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Изберете Включете или изключете защитната стена на Windows Defender от лявото меню.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Изключете защитната стена на Windows Defender (не се препоръчва) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. кликване OK намлява Рестартирайте вашия компютър.

Метод 8: Деактивирайте VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Натиснете бутона Windows клавиша и вид VPN настройки в лентата за търсене.

Hit the Windows key and type VPN settings in the search bar

2. В Настройки прозорец, изключете активния VPN услуга.

3. Изключете VPN опции под Разширени опции.

В прозореца с настройки прекъснете връзката с активната VPN услуга и изключете опциите за VPN под Разширени опции

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Стартирайте Device Manager using the steps mentioned above and expand the Камери като щракнете двукратно върху него.

expand the Cameras section by double-clicking on it

2. Сега щракнете с десния бутон върху шофьор и изберете Деинсталирайте устройството.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. кликване Uninstall в подканата.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Какво намлява Изтегли драйверите, съответстващи на версията на Windows на вашия компютър.

6. След като го изтеглите, щракнете двукратно върху изтеглен файл и следвайте инструкциите на екрана, за да го инсталирате.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Метод 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Метод 11: Свържете се с техническата поддръжка на Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Отиди в Страница за поддръжка на Microsoft.

Страница за поддръжка на Microsoft

2А. Можете да използвате Вземете приложение за помощ във вашата система Windows 10, за да изпратите заявката си. За целта щракнете върху Отворете приложението Получаване на помощ и потвърдете подканата, като щракнете върху Отворете Получаване на помощ бутон.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Освен това можете да използвате версия на браузъра да изпратите проблема си. За да направите това, щракнете върху Получавам подкрепа връзка.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Сега напишете вашия проблем в Кажете ни вашия проблем, за да можем да ви предоставим правилната помощ и подкрепа поле и удари Въведете.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Препоръчва се:

Надяваме се, че това ръководство е било полезно и можете да поправите Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.