Август 15, 2022

Why is Firefox Down? – TechCult

After Google Chrome, Safari, and Edge, one browser which is oddly popular enough is Mozilla Firefox. It is known for its open-source platform and security. Users that are concerned about their data and browsing activities use Firefox. In exchange for providing free service, Google Chrome and most of the other browsers collect a considerable amount of data for advertisements. However, in the case of Firefox, it collects some data to improve the browsing experience, which is optional and can be turned off but nothing in our world is perfect or error-free. It’s annoying when you can’t load a site on Firefox. If you are also dealing with the same problem and questioning why is Firefox down, you are at the right place. We bring you the perfect guide that will help you fix Mozilla Firefox problem loading page and error code SSL error weak server ephemeral dh key issues.

Why is Firefox Down

Why is Firefox Down? And, How to Fix Mozilla Firefox Problem Loading Page

Below listed are the reasons which lead to the following issue:

  • Кеш на браузъра
  • Мрежова свързаност
  • Conflicting add-ons or extensions

We have listed all the possible troubleshooting methods to fix the issue below.

Метод 1: Рестартирайте компютъра

This method is well known and practised by all. If we encounter a difficulty, we immediately restart the application or the system. So, restart your machine and see if the Mozilla Firefox problem loading page has been fixed. If not, let’s try another method.

select Restart option from the drop down menu and hit Enter key. How to Fix Mozilla Firefox Problem Loading Page

Метод 2: Актуализирайте Firefox

It is recommended that you always keep the automatic update option enabled so that if there is a security mistake or bugs, the developers can quickly fix it and release a new update. To enable the automatic update feature, do the following:

1. Open Firefox, then click on the Икона на хамбургер or три реда в горния десен ъгъл.

2. След това отидете Настройки.

щракнете върху опцията Настройки

3. In the General tab, scroll down and go to the Актуализации на Firefox раздел.

4. След това кликнете върху Рестартирайте, за да актуализирате Firefox и включете Automatically install updates опция, като щракнете върху нея.

click on restart to update firefox and also turin on automatically install updates option by clicking on it. How to Fix Mozilla Firefox Problem Loading Page

Също прочетено: Коригирайте без звук във Firefox на Windows 10

Метод 3: Обновете Firefox

Like we refresh the webpage when we face any difficulty browsing it, or when the site freezes. Similarly, there is a refresh option too for the whole Firefox browser. The refresh option will reset all the Firefox settings back to their default state and can fix Mozilla Firefox problem loading page error.

Забележка: This method won’t affect your browsing history, bookmarks, cookies, or saved passwords. Themes and extensions, along with any customizations, will be erased. Before the refresh process, Firefox will gather all your old data and place it in a folder titled Old Firefox Data.

1. Open Firefox, then click on the Икона на хамбургер or три реда в горния десен ъгъл.

2. Кликнете върху Помогне.

Click on the Open Application Menu button and click on the Help option on the list displayed

3. След това кликнете върху Troubleshoot Mode.

Click on the Troubleshoot Mode… in the Firefox help window. How to Fix Mozilla Firefox Problem Loading Page

4. Сега кликнете върху Restart.

щракнете върху рестартиране

5. След това кликнете върху Обновяване на Firefox както е показано.

Click on the Refresh Firefox button on the Open Firefox in Troubleshoot Mode confirmation window

6. In the prompt that appears click on Обновяване на Firefox още веднъж.

click on refresh firefox again. Why is Firefox down

7. Накрая кликнете върху завършеност бутона на Импортирането е завършено window to Refresh Firefox completely.

Click on the Finish button on the Import Complete window

Също прочетено: Поправете, че Firefox вече работи

Method 4: Restart Firefox in Troubleshoot Mode

The troubleshooting mode has limited functionality and disables extensions, themes, and hardware acceleration, including a few other settings. If you see the error message error code SSL error weak server ephemeral DH key in troubleshooting mode, then the cause of the problem lies among one of the disabled items. To activate troubleshoot mode, follow these steps:

1. Open Firefox and click on the Hamburger icoнито икона с три реда в горния десен ъгъл.

2. Кликнете върху Помогне.

Click on the Open Application Menu button and click on the Help option on the list displayed

3. След това кликнете върху Troubleshoot Mode.

Click on the Troubleshoot Mode… in the Firefox help window. How to Fix Mozilla Firefox Problem Loading Page

4. Кликнете върху Restart.

щракнете върху рестартиране

5. След това кликнете върху отворено.

click on open. Why is Firefox down

Check if the error is occurring in the troubleshoot mode. If the error is not resolved move ahead to the next method. If the error is solved, it means that the error lies either in a theme, extension, or hardware acceleration. Follow the instructions listed below to disable theme, extension, and hardware acceleration.

6. Close the browser normally and launch the browser again.

7. Switch to the default theme by pressing Ctrl + Shift + A keys together, go to the Теми раздел, изберете Системна тема, и кликнете върху Разреши.

enable system theme in firefox themes menu. How to Fix Mozilla Firefox Problem Loading Page

8. Превключете на Разширения section on the same page and правя неспособен all the extensions by toggling off the highlighted switch.

on the same page go to extensions section and disable any doubtful extension

9. Lastly, go to Настройки и махнете отметката Използвайте препоръчаните настройки за производителност, then also uncheck the Използвайте хардуерно ускорение, когато е налице опция.

uncheck the option of use recommeded performance settings and use hardware acceleration when available. How to Fix Mozilla Firefox Problem Loading Page

Method 5: Remove Browser & Cache

Cache and cookies are small bits of information stored on your device, which makes browsing easier by storing your preferences for faster data delivery and loading the website quickly. Clearing the cookies and cache could also help resolve the Mozilla Firefox loading page error. Follow these steps:

1. Open Firefox and click on the Икона на хамбургер or три реда в горния десен ъгъл.

2. След това кликнете върху Настройки.

щракнете върху опцията Настройки

3. Отидете Поверителност и сигурност раздела.

4. Scroll down to Cookies and Site Data and click on Изчистване на данните.

щракнете върху бутона Изчистване на данните в секцията Бисквитки и данни за сайтове

5. Click on the checkbox of both Бисквитки и данни за сайтове намлява Кеширано уеб съдържание и кликнете върху Изчисти.

check the options of cookies and cached web content and click on clear

6. Накрая кликнете върху Изчисти сега за да потвърдите.

click on clear now to delete the cookies and cache

Също прочетено: Коригирайте грешката „Сървърът не е намерен“ във Firefox

Method 6: Set Insecure Fallback Host Substitute

Using this method, we will navigate to Firefox’s hidden menu and set the security.tls.insecure fallback host to the specific site that cannot be loaded, while also displaying the error message of error code ssl error weak server ephemeral dh key.

Забележка: Methods No. 7 & 8 could be risky and usually not recommended by Firefox. This may downgrade your security/encryption level. Kindly set it to default after your work is done.

1. Open Firefox, type за: довереник in the address bar, and hit the Въведете ключ.

type about config into the firefox address bar. Why is Firefox down

2. Кликнете върху Приемете риска и продължете бутон.

click on accept the risk and continue. How to Fix Mozilla Firefox Problem Loading Page

3. Копирайте и поставете следното текст in the search box and click on the Икона на молив.

security.tls.insecure_fallback_host

type security.tls.insecure fallback host in firefox address bar

4. Then, paste the website link in the dialogue box in which you are facing the error, for example, Buzzfeed и кликнете върху right-tick icon.

enter the website link into the dialog box and click on right tick icon. How to Fix Mozilla Firefox Problem Loading Page

5. И накрая, рестартирайте браузъра си.

Също прочетено: Коригирайте грешката „Връзката не е защитена“ във Firefox

Method 7: Change SSL3 Settings

Follow the given steps to change SSL3 settings.

1. Open Mozilla Firefox, type за: довереник в адресната лента и натиснете Въведете ключ.

type about config into the firefox address bar. Why is Firefox down

2. Кликнете върху Приемете риска и продължете бутон.

click on accept the risk and continue. How to Fix Mozilla Firefox Problem Loading Page

3. Копирайте и поставете следното текст in the search box and click on the Toggle icon to change the value from вярно на фалшив.

 сигурност.ssl3.dhe_rsa_aes_128_sha

paste security.ssl3.dhe rsa aes 128 sha in the search dialog box and click on toggle icon to change the value to false

4. Then paste the following текст into the search box and similarly change it to фалшив if set to true by clicking on the Toggle icon.

сигурност.ssl3.dhe_rsa_aes_256_sha

paste security.ssl3.dhe rsa aes 256 sha in the search dialog box and click on toggle icon to change the value to false

5. И накрая, рестартирайте браузъра.

Метод 8: Преинсталирайте Firefox

If you are still facing the error message of error code SSL error weak server ephemeral dh key, then try reinstalling Firefox with fresh settings.

1. Натисни Windows клавиша, Тип контролния панел и кликнете върху отворено.

open Control Panel. How to Fix Mozilla Firefox Problem Loading Page

2. Комплект Преглед по > Категория, след което щракнете върху Деинсталирайте софтуера опция в Програми раздел.

click on the option Uninstall a program in the Programs category. How to Fix Mozilla Firefox Problem Loading Page

3. Изберете Mozilla Firefox (x64 en-US) in the list, click on the Uninstall бутон в горната част на лентата и щракнете върху Да бутон в прозореца на UAC.

Select the Mozilla Firefox and click on the Uninstall button

4. След това щракнете върху Напред бутон в Деинсталиране на Mozilla Firefox съветника.

Click on the Next button in the Mozilla Firefox Uninstall window. How to Fix Mozilla Firefox Problem Loading Page

5. След това щракнете върху Uninstall бутон в следващия прозорец.

Click on the Uninstall button on the next window. Why is Firefox down

6. Кликнете върху завършеност button on the last window to completely uninstall the Firefox app.

Click on the Finish button on the last window. How to Fix Mozilla Firefox Problem Loading Page

7. Натисни Windows+ E ключове together to open the File Explorer and navigate to the This PC > Local Disk (C:) > Program Files > Mozilla Firefox папка.

go to mozilla firefox folder location path

8. Щракнете с десния бутон върху Mozilla Firefox папка и щракнете върху Изтрий option on the list to delete the files.

click on the Delete option. Why is Firefox down

9. Сега, рестартирайте компютъра.

10. След това натиснете Windows клавиша, Тип Google Chrome и кликнете върху отворено.

Забележка: You can use any web browser to download the Firefox browser on your PC.

open Google Chrome. How to Fix Mozilla Firefox Problem Loading Page

11. Отворете официалния уебсайт на Браузър Mozilla Firefox on Google Chrome and click on the Изтегляне на Firefox бутон на прозореца.

click on the Download Firefox button on the window. How to Fix Mozilla Firefox Problem Loading Page

12. Double-click on the downloaded executable file Firefox Installer.exe to run the installation file.

run the installation file. Why is Firefox down

13. Изчакайте инсталационният процес да завърши.

Изчакайте инсталационният процес да завърши в прозореца на Firefox Installer

14. Стартирайте Firefox Web Browser app on your PC.

open Firefox. How to Fix Mozilla Firefox Problem Loading Page

Препоръчва се:

We hope that this guide was helpful and that you were able to fix Mozilla Firefox problem loading page error & were able to figure out methods regarding why is Firefox down. Кажете ни кой метод работи най-добре за вас. Ако имате някакви въпроси или предложения, не се колебайте да ги пуснете в секцията за коментари по-долу.