Mart 4, 2022

Popravite Microsoft Teams video poziv koji ne radi

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft timovi is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Popravite Microsoft Teams video poziv koji ne radi

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Zastarjeli operativni sistem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Osnovno rješavanje problema

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to isključi the web camera from the USB port, reboot your computer, and ponovno uključite it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Zatvorite pozadinske aplikacije

Metoda 1: Pokrenite alatku za rješavanje problema s hardverom i uređajima

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pritisnite Windows + R tasteri zajedno da pokrenemo trčanje okvir za dijalog.

2. tip msdt.exe -id DeviceDiagnostic i pogodi ući.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Zatim kliknite na sljedeći.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Primijenite ovaj popravak and follow the on-screen instructions. Then, Restart vaš uređaj.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Zatvorite alat za rješavanje problema na sledećem ekranu.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Pritisnite Windows ključ. Tip Microsoft timovi i pokrenite ga.

Hit the Windows key. Type Microsoft Teams and launch it

2. Kliknite na ikona s tri točke pored vašeg Fotografija za profil u timovima.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Prebacite se na uređaji tab in the left pane and scroll down the right screen.

4. Sada, u kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Zatim odaberite kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Takođe pročitajte: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Izlaz Timovi i lansirati Task Manager pritiskom Tasteri Ctrl + Shift + Esc istovremeno.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. U procesi odaberite karticu Microsoft timovi programs that are running in the background and select Završi zadatak.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Zatim pritisnite Windows ključ i tip % appdata% MicrosoftTeams u traci za pretragu.

4. Kliknite na otvoreno kako je prikazano.

Open Teams Roaming folder

5. Sada odaberite all the files and folders within the folder and select the izbrisati opcija.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot vaš Windows 10 računar.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. tip Menadžer uređaja u Windows 10 meni za pretragu i otvorite ga.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Sada dvaput kliknite Kamere da ga proširite.

expand the Cameras section by double-clicking on it

3. Zatim kliknite desnim tasterom miša na camera device (HP TrueVision HD, for example) and select the Onemogući uređaj opcija kao što je prikazano.

Bilješka: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Potvrdite upit klikom na Da.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Bilješka: Make sure you re-enable the default camera adapter again after fixing the issue.

Takođe pročitajte: Kako omogućiti ili onemogućiti Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Pritisnite taster Windows ključ. Tip Google Chrome i pokrenite ga.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Kliknite na ikona s tri točke i izaberite Postavke opcija.

Click on the three-dotted icon and select the Settings option

3. Sada odaberite Sigurnost i privatnost in the left pane and choose Postavke lokacije from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kamera opcija ispod Dozvole meni kao što je prikazano.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Ovdje odaberite Web lokacije mogu tražiti korištenje vaše kamere option and make sure Timovi is not added in Not allowed to use your camera listu.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your preglednik and check if you have fixed the Teams video not working issue.

6. metod: Ažurirajte Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Pritisnite taster Windows + I tasteri zajedno da otvorimo Postavke na računaru.

2. Sada odaberite Ažuriranje i sigurnost.

Sada odaberite Ažuriranje i sigurnost

3. Izaberite Proverite ažuriranja sa desne ploče.

select Check for Updates from the right panel

4A. If your system is outdated, click Instalirati sada da preuzmete i instalirate najnoviju verziju.

If your system is outdated, click Install now to download and install the latest version

4B. Ako je vaš sistem već ažuriran, onda će se prikazati Vi ste u toku poruka.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Pritisnite Windows ključ i tip Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Omogućite aplikaciju ili funkciju putem zaštitnog zida Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Zatim kliknite Promenite podešavanja. Finally, check for Microsoft timovi to allow through the Firewall.

Bilješka: Možeš koristiti Dozvoli drugu aplikaciju… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Konačno, kliknite OK da sačuvate promene.

Option II: Disable Firewall Temporarily

Bilješka: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Pritisnite taster Windows ključ. Tip Kontrolna tabla i otvorite ga.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Set Pregled po as kategorija i izaberite Sistem i sigurnost.

Set View by as Category and select System and Security

3. Sada kliknite na Windows Defender Firewall, kao što je prikazano ovdje.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Izaberite Uključite ili isključite Windows zaštitni zid opcija iz levog menija.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Isključite zaštitnik Windows Defender (ne preporučuje se) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK i Reboot vaš računar.

Metoda 8: Onemogućite VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Pritisnite Windows ključ i tip VPN postavke u traci za pretragu.

Hit the Windows key and type VPN settings in the search bar

2. U Postavke prozoru, isključite aktivni VPN usluga.

3. Isključite VPN opcije pod Napredne opcije.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Takođe pročitajte: Popravite Microsoft Teams se stalno ponovo pokreće

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Pokrenite Menadžer uređaja using the steps mentioned above and expand the Kamere dvostrukim klikom na njega.

expand the Cameras section by double-clicking on it

2. Sada, kliknite desnim tasterom miša na Vozač i izaberite Uninstall uređaj.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Deinstalirati u promptu.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. lenovo).

lenovo intel camera driver download page

5. pronaći i Preuzimanje drajvere koji odgovaraju verziji operativnog sistema Windows na vašem računaru.

6. Nakon preuzimanja, dvaput kliknite na preuzeta datoteka i pratite uputstva na ekranu da biste ga instalirali.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Način 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Takođe pročitajte: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Idite na Stranica Microsoft podrške.

Stranica Microsoft podrške

2A. You can use the Preuzmite aplikaciju Help in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Otvorite Get Help dugme.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the verzija pregledača to submit your problem. To do so, click on the Potražite podršku link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Sada, otkucajte your problem u Tell us your problem so we can get you the right help and support polje i pogodi ući.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Preporučena:

Nadamo se da je ovaj vodič bio od pomoći i da ste mogli popraviti Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.