Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) sa žuti trokut sa uskličnikom. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Metoda 1: Osnovno rješavanje problema

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & portovi. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for odgovarajuću ventilaciju of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Ako je problem uzrokovan napajanjem, onda pokušati ponovno umetanje USB uređaja nakon isključivanja laptopa iz napajanja.

2. Povežite drugi USB uređaj with the same USB port and check if there is an issue with the port.

3. Uključite USB uređaj u a drugačija luka kako biste isključili probleme s USB portovima.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. isključiti USB uređaj.

2. Ponovo pokreni vaš Windows računar.

3.  Ponovo poveži the USB device and check if it worked or not.

Metod 2: Pokrenite Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Pritisnite Windows + R ključeve istovremeno pokrenuti trčanje okvir za dijalog.

2. tip msdt.exe -id DeviceDiagnostic i kliknite na OK, kao što je prikazano.

3. Here click on the Napredan opciju, kao što je istaknuto u nastavku.

4. Označite označeno polje Automatski primenite popravke i kliknite na sljedeći.

5. Once the process is completed, ponovo pokrenite računar and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Iz Traka sa zadacima, desni klik na USB Device icon.

2. Izaberite Open Devices and Printers opciju, kao što je prikazano.

3. Desni klik na USB uređaj (npr Cruzer Blade) i odaberite Rješavanje problema, kao što je istaknuto u nastavku.

4. Alat za rješavanje problema sa sustavom Windows will automatically detect problems and fix these as well.

Bilješka: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Takođe pročitajte: Fix USB device not recognized by Windows 10

3. metod: Ažurirajte USB drajvere

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. tip Menadžer uređaja u Windows traka za pretragu i pogodi Enter taster da ga pokrene.

2. Idite na Kontroleri univerzalne serijske magistrale section and expand it with a double-click.

3. Sada, kliknite desnim tasterom miša USB Vozač (npr Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) and select Update driver.

4. Zatim kliknite na Automatska pretraga drajvera. 

5A. Your driver will ažuriranje itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Kliknite na blizu to exit the window and Restart računar.

7. ponavljanje the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Idite do Device Manager > Universal Serial Bus controllers kako je objašnjeno u Način 3.

2. Desni klik na USB upravljački program (npr Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) i odaberite svojstva, kao što je prikazano u nastavku.

3. U USB Device Properties prozor, prebacite se na vozač karticu i izaberite Roll Back Driver.

Bilješka: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Izaberite Why are you rolling back? from the given list and click on Da da potvrdi.

5. After the process is finished, click on OK da primijenite ovu promjenu.

6. Finally, confirm the prompt and Restart vaš sistem kako bi vraćanje bilo efektivno.

Takođe pročitajte: Fix Universal Serial Bus (USB) Controller Driver Issue

Method 5: Reinstall USB Drivers

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Idi Upravitelj uređaja> Kontroleri univerzalne serijske magistrale, using the steps mentioned in Način 3.

2. Desni klik na Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) i izaberite Uninstall uređaj, kao što je prikazano.

3. Sada kliknite na Deinstalirati i ponovo pokrenite računar.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Idite na Menadžer uređaja kao što je prikazano u Način 3.

2. Here, double-click on Uređaji za ljudski interfejs da ga proširite.

3. Desnom tipkom miša kliknite USB Input Device i izaberite Properties.

4. Here, switch to the Power Management tab and uncheck the box titled Dozvolite računaru da isključi ovaj uređaj radi uštede energije.

5. Konačno, kliknite na OK i Restart vaš sistem.

Takođe pročitajte: Popravi USB se stalno prekida i ponovo povezuje

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. tip kontrola panel u Windows traka za pretragu i kliknite otvoreno.

2. Izaberite Prikaži po > Velike ikone, a zatim kliknite Opcije napajanja, kao što je prikazano.

3. Ovdje kliknite na Promenite postavke plana in your currently selected plan section.

4. U Uredite postavke plana prozor, izaberite Promenite napredna podešavanja napajanja opcija.

5. Sada dvaput kliknite USB postavke da ga proširite.

6. Još jednom, dvaput kliknite Postavka USB selektivne suspenzije da ga proširite.

7. Ovdje kliknite na Na bateriji i promijenite postavku na invaliditetom from the drop-down list, as illustrated.

8. Sada kliknite na Plugged in i promijenite postavku na invaliditetom i ovdje.

9. Konačno, kliknite na primijeniti > OK to save these changes. Restart your PC and check if the issue is solved now.

Metoda 8: Isključite brzo pokretanje

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Idite na Kontrolna tabla > Opcije napajanja kao što je ilustrovano u Način 7.

2. Ovdje kliknite na Odaberite šta su tasteri za napajanje option in the left bar.

3. Sada odaberite Promenite postavke koja trenutno nisu dostupna opcija.

4. Next, uncheck the box Uključite brzi početak (preporučuje se) a zatim kliknite na Sačuvaj promene kao što je prikazano u nastavku.

5. Konačno, Restart vaš Windows računar.

Takođe pročitajte: Fix USB Device not Recognized Error Code 43

9. metod: Ažurirajte Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. tip Proverite ažuriranja u Windows traka za pretragu i kliknite otvoreno.

2. Sada kliknite na Proverite ažuriranja dugme.

3A. Follow the uputstva na ekranu da preuzmete i instalirate najnovije dostupno ažuriranje.

3B. Ako je vaš sistem već ažuriran, onda će se prikazati Vi ste u toku poruka.

4. Ponovo pokreni your system and check if the issue is resolved now.

Metod 10: Ažurirajte BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Savjet: Use the given links to Download Latest BIOS Version for lenovo, Dell & HP laptopi.

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We hope that you could learn kako fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.