Decembar 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometrijska autentifikacija that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Fixes For Windows Hello Fingerprint Not Working In Windows 10

  1. Install updates manually.
  2. Run Hardware & Devices troubleshooter.
  3. Reset fingerprint & facial recognition options.
  4. Enable Biometrics in Group Policy Editor.
  5. Modify Windows Hello Group Policy settings.
  6. Update System Drivers.
  7. Perform a Windows Reset.
  8. Isključite brzo pokretanje.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Postavke> Ažuriranje i sigurnost> Windows Update
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • kliknite Start> Postavke> Ažuriranje i sigurnost> Rješavanje problema.

Reset Fingerprint & Facial Recognition Options

  • kliknite Start > Postavke > Računi.
  • Kliknite na Opcije prijavljivanja.
  • pronaći Prepoznavanje lica or otisak prsta options, and click on the otisak prsta opcija.
  • izabrati ukloniti, and do the same for Prepoznavanje lica.
  • Zatim kliknite Prvi koraci and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • tip gpedit u okvir za pretraživanje i kliknite Uređivanje pravila grupe.
  • kliknite Konfiguracija računara> Administrativni predlošci.
  • Dvostruki klik Windows komponente.
  • Dvostruki klik Biometrija in the right pane and check whether all its settings are configured. 
  • If they show Nije podešeno, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select omogućeno a zatim kliknite na dugme Apply> OK.
  • Dvostruki klik Allow user to login using biometrics i izaberite omogućeno. 
  • kliknite Apply> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Desni klik Start> Pokreni. Tip gpedit i pritisnite ući. 
  • kliknite Konfiguracija računara> Administrativni predlošci.
  • Zatim dvaput kliknite Windows komponente.
  • Dvostruki klik Biometrija.
  • Dvostruki klik Crte lica.
  • Desni klik Configure enhanced anti-spoofing i izaberite Uredi.
  • Onemogući Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Start> Upravitelj uređaja.
  • Find the relevant drivers under Biometrijski uređaji, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Kliknite desnim tasterom miša i izaberite Skenirajte za promene hardvera and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometrijski uređaji i izaberite Roll Back Driver in the properties section. 
  • kliknite OK jednom kad je gotovo.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC i kliknite Prvi koraci.

Bilješka: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • kliknite Start > Settings > System > Power & Sleep
  • kliknite Additional Power Settings.
  • Zatim kliknite Choose what Power button does.
  • kliknite Change Settings that are unavailable i poništite oznaku Brzo pokretanje box if it’s selected, and click Sačuvaj promene.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • kliknite Postavke > Ažuriranje i sigurnost > Windows ažuriranja.
  • Idi na Pogledajte historiju ažuriranja.
  • kliknite Uninstall Updates link.
  • A new screen will open showing the Instalirana ažuriranja. Right-click each and select Deinstalirati. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • U okvir za pretragu upišite prijava i pritisnite Enter da biste otvorili računi meni. 
  • Idi na Opcije prijavljivanja i kliknite Postaviti ispod Windows Hello otisak prsta sekcija.
  • kliknite Prvi koraci and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • kliknite Start > Postavke > Aplikacije. u Aplikacije i funkcije. 
  • Find your fingerprint reader and click on it. Click Deinstalirati i potvrdite akciju.
  • Desni klik Start> Upravitelj uređaja i proširite Biometrijski uređaji kategorija.
  • Find your fingerprint reader, right-click, then select Deinstalirajte uređaj, i potvrdite akciju.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB korijensko čvorište.
  • Dvostruki klik USB korijensko čvorište da otvori svojstva. 
  • Poništite oznaku Dozvolite računaru da isključi ovaj uređaj da bi sačuvao napajanje option box under the Power Management tab. Repeat for all USB Root Hub entries.

Popravi sistemske datoteke

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • tip CMD u okvir za pretragu i odaberite Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Desni klik Start> Pokreni i tip usluge.msc. Press Enter to open the Services window and search for the Usluga upravitelja vjerodajnica.
  • Dvaput kliknite na Menadžer vjerodajnice Service to open the svojstva window and go to Status usluge.
  • kliknite Stop, a zatim kliknite na start button again to restart the service. 
  • kliknite Primijeni>OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.