Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Equips de Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Sistema operatiu obsolet.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Solució bàsica de problemes

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to desenchufar the web camera from the USB port, reiniciar your computer, and torneu a endollar it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Tanqueu les aplicacions en segon pla

Mètode 1: executeu l'eina de resolució de problemes de maquinari i dispositius

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Premeu Tecles Windows + R. junts per llançar Correr Caixa de diàleg.

2. Escriviu msdt.exe -aneu DeviceDiagnostic i colpejar Enter.

3. A continuació, feu clic a Següent.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apliqueu aquesta correcció and follow the on-screen instructions. Then, reprendre el vostre dispositiu.

4B. If there is no issue with the drivers, click Tanqueu el solucionador de problemes a la pantalla següent

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Premeu el Clau de Windows. Escriviu Equips de Microsoft i llançar-lo.

2. Feu clic al icona de tres punts al costat del vostre Imatge de perfil in Teams.

3. Canvieu a Dispositius tab in the left pane and scroll down the right screen.

4. Ara, a la càmera menu, expand the drop-down menu.

5. A continuació, trieu el càmera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

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Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Sortiu Teams i llançar Cap de tasques prement Tecles Ctrl + Maj + Esc simultàniament.

2. A la Processos pestanya, seleccioneu la Equips de Microsoft programs that are running in the background and select Finalitza la tasca.

3. A continuació, premeu el Clau de Windows i escriviu % appdata% MicrosoftTeams a la barra de cerca.

4. Fer clic a obert com es mostra.

5. Ara seleccioneu all the files and folders within the folder and select the Esborrar opció.

6. Reiniciar el teu ordinador amb Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Escriviu Gestor de dispositius al Menú de cerca de Windows 10 i obrir-lo.

2. Ara, feu doble clic càmeres per ampliar-lo.

3. A continuació, feu clic amb el botó dret a camera device (HP TrueVision HD, for example) and select the Desactiva el dispositiu opció tal com es mostra.

Nota: Ensure you select a camera that you are not currently using in Teams.

4. Confirmeu la sol·licitud fent clic a Sí.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Nota: Make sure you re-enable the default camera adapter again after fixing the issue.

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Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Premeu el botó Windows clau. Tipus Google Chrome i llançar-lo.

2. Feu clic al icona de tres punts I seleccioneu el Configuració opció.

3. Ara seleccioneu Seguretat i privacitat in the left pane and choose Configuració del lloc from the main page.

4. Scroll down the main screen and select the càmera opció sota el Permisos menú tal com es mostra.

5. Aquí, seleccioneu el Els llocs poden demanar que utilitzin la càmera option and make sure Teams is not added in Not allowed to use your camera llista

6. Relaunch your navegador and check if you have fixed the Teams video not working issue.

Mètode 6: actualitzeu Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Premeu el botó Tecles Windows + I junts per obrir Configuració A l'ordinador.

2. Ara seleccioneu Actualització i seguretat.

3. Selecciona Buscar actualitzacions des del panell dret.

4A. If your system is outdated, click Instal · lar ara per descarregar i instal·lar la darrera versió.

4B. Si el vostre sistema ja està actualitzat, es mostrarà Estàs al dia missatge

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Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Premeu el Clau de Windows i escriviu Tallafoc del Windows Defender. Open the best results.

2. In the pop-up window, click on Permetre una aplicació o una funció mitjançant el tallafoc de Windows Defender.

3. A continuació, feu clic Canvia la configuració. Finally, check for Equips de Microsoft to allow through the Firewall.

Nota: Podeu utilitzar Permet una altra aplicació... to browse your program if your desired application or program does not exist in the list.

4. Finalment, feu clic OK per desar els canvis.

Option II: Disable Firewall Temporarily

Nota: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Premeu el botó Windows clau. Tipus Panell de control i obrir-lo.

2. Conjunt Veure per as categoria i seleccionar Sistema i seguretat.

3. Ara feu clic a Windows Defender Firewall, com es mostra aquí.

4. Seleccioneu la Activeu o desactiveu el Firewall de Windows Defender opció del menú de l'esquerra.

5. Now, check the boxes next to the Desactiveu el tallafoc de Windows Defender (no es recomana) option wherever available on this screen.

6. clic OK i Reiniciar el vostre PC.

Mètode 8: desactiva la VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Premeu el Clau de Windows i escriviu Configuració de VPN a la barra de cerca.

2. A la Configuració finestra, desconnecteu l'actiu VPN servei.

3. Desactiva l'opció Opcions de VPN sota Opcions avançades.

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Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Llançament de la Gestor de dispositius using the steps mentioned above and expand the càmeres fent-hi doble clic.

2. Ara, feu clic amb el botó dret a conductor i seleccionar Desinstal·la el dispositiu.

3. clic Desinstal a la indicació.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. Cercar i descarregar els controladors corresponents a la versió de Windows del vostre PC.

6. Un cop descarregat, feu doble clic a fitxer descarregat i seguiu les instruccions a la pantalla per instal·lar-lo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Mètode 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

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Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Aneu a la Pàgina d'assistència de Microsoft.

2A. You can use the Obteniu l'aplicació d'ajuda in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Obriu Obteniu ajuda botó.

2B. Also, you could use the versió del navegador to submit your problem. To do so, click on the obtenir ajuda enllaç.

3. Ara, escriviu your problem al Tell us your problem so we can get you the right help and support camp i colpejar Enter.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

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