Desembre 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses autenticació biomètrica that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Correccions per a Windows Hello Fingerprint que no funciona a Windows 10

  1. Instal·leu les actualitzacions manualment.
  2. Executeu l'eina de resolució de problemes de maquinari i dispositius.
  3. Restableix les opcions de reconeixement facial i d'empremta digital.
  4. Activeu la biometria a l'Editor de polítiques de grup.
  5. Modifiqueu la configuració de la política de grup de Windows Hello.
  6. Actualitzar els controladors del sistema.
  7. Realitzeu un restabliment de Windows.
  8. Desactiveu l'inici ràpid.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Configuració> Actualització i seguretat> Actualització de Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • feu clic Inici> Configuració> Actualització i seguretat> Solució de problemes.

Reset Fingerprint & Facial Recognition Options

  • feu clic Inici> Configuració> Comptes.
  • Fer clic a Opcions d'inici de sessió.
  • Cercar Reconeixement facial or Empremta digital options, and click on the Empremta digital opció.
  • seleccionar Remove, and do the same for Reconeixement facial.
  • A continuació, feu clic a Començar and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Tipus gutt al quadre de cerca i feu clic a Edita la política de grup.
  • feu clic Configuració de l'ordinador> Plantilles administratives.
  • Feu doble clic Components de Windows.
  • Feu doble clic Biometria in the right pane and check whether all its settings are configured. 
  • If they show No està configurat, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select habilitat i feu clic a Aplica> D'acord.
  • Feu doble clic Allow user to login using biometrics i seleccionar habilitat. 
  • feu clic Aplica> D'acord.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Feu clic Inici> Executa. Escriviu gutt i premi Enter. 
  • feu clic Configuració de l'ordinador> Plantilles administratives.
  • A continuació, feu doble clic Components de Windows.
  • Feu doble clic Biometria.
  • Feu doble clic Trets facials.
  • Feu clic Configura l'anti-spoofing millorat i seleccionar Editar.
  • Desactiva Configura l'anti-spoofing millorat and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Inici> Gestor de dispositius.
  • Find the relevant drivers under Dispositius biomètrics, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Feu clic amb el botó dret i seleccioneu Escaneja els canvis de maquinari and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Dispositius biomètrics i seleccionar Controlador de retrocés in the properties section. 
  • feu clic OK un cop acabat.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC and clic Començar.

Nota: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • feu clic Start > Settings > System > Power & Sleep
  • feu clic Paràmetres d'alimentació addicionals.
  • A continuació, feu clic a Choose what Power button does.
  • feu clic Change Settings that are unavailable i desmarqueu Inici ràpid box if it’s selected, and click Save changes.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • feu clic Settings > Update & Security > Windows Updates.
  • Anar a Veure l'historial d'actualitzacions.
  • Feu clic al Desinstal·lació d'actualitzacions enllaç.
  • A new screen will open showing the Actualitzacions instal·lades. Right-click each and select Desinstal. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Al quadre de cerca, escriviu inscriure en i premeu Retorn per obrir el Comptes menú. 
  • Anar a Opcions d'inici de sessió and clic Establir under the Windows Hello Fingerprint .
  • feu clic Començar and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • feu clic Inici > Configuració > Aplicacions. . In En Aplicacions i funcions. 
  • Find your fingerprint reader and click on it. Click Desinstal i confirmeu l'acció.
  • Feu clic Inici> Gestor de dispositius i amplieu el fitxer Dispositius biomètrics categoria.
  • Find your fingerprint reader, right-click, then select Desinstal·la el dispositiu, i confirmeu l'acció.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub d'arrel USB.
  • Feu doble clic Hub d'arrel USB obrir la seva Propietats. 
  • Desmarqueu la casella de verificació Permet que l'ordinador desactive aquest dispositiu per estalviar energia option box under the Administració d'energia tab. Repeat for all USB Root Hub entries.

Reparació de fitxers del sistema

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Tipus CMD al quadre de cerca i seleccioneu Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Feu clic Inici> Executa i escriviu serveis.msc. Press Enter to open the Services window and search for the Servei de gestor de credencials.
  • Feu doble clic a la Gerent de credencials Service to open the Propietats window and go to Estat del servei.
  • feu clic Stop, i després feu clic a la icona Començar button again to restart the service. 
  • feu clic Aplica>D'acord and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.