Marso 4, 2022

Pag-ayo sa Microsoft Teams Video Call Dili Mogana

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Pag-ayo sa Microsoft Teams Video Call Dili Mogana

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Karaan nga Operating System.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Panguna nga Pagsulbad sa Troubleshooting

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to i-unplug the web camera from the USB port, reboot your computer, and pag-plug usab it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Isira ang mga Aplikasyon sa Background

Pamaagi 1: Pagdalagan ang Hardware ug Device Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Pagpadayon Mga yawe sa Windows + R dungan sa paglusad sa run dialog box.

2. Matang msdt.exe -id DeviceDiagnostic ug naigo Pagsulod.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Unya, i-klik sa sunod.

Unya, i-klik ang Sunod

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Ibutang kini nga fix and follow the on-screen instructions. Then, Pagsugod pag-usab imong device.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Tapuson ang sulud sa nagsunod nga screen.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Hit sa Windows key. Matang Microsoft Teams ug ilunsad kini.

Hit the Windows key. Type Microsoft Teams and launch it

2. I-klik ang tulo ka tuldok nga icon sunod sa imong Hulagway profile in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Pagbalhin sa Devices tab in the left pane and scroll down the right screen.

4. Karon, sa camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Unya, pilia ang camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Basaha usab: Giunsa Pagbag-o ang Avatar sa Profile sa Microsoft Teams

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Paggawas teams ug paglansad Task Manager pinaagi sa dinalian Ctrl + Shift + Esc nga mga yawe Dungan.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Diha sa Mga proseso tab, pilia ang Microsoft Teams programs that are running in the background and select Katapusan nga Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Unya, i-igo ang Windows key ug pag-type % appdata% MicrosoftTeams diha sa search bar.

4. I-klik ang Open ingon gipakita.

Open Teams Roaming folder

5. Karon, pagpili all the files and folders within the folder and select the Tangtanga kapilian.

Now, select all the files and folders within the folder and select the Delete option.

6. rebot imong Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Matang Device Manager sa Windows 10 nga menu sa pagpangita ug ablihi kini.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Karon, doble-klik camera aron mapalapad kini.

expand the Cameras section by double-clicking on it

3. Unya, right-click sa camera device (HP TrueVision HD, for example) and select the Paglikay sa device opsyon sama sa gipakita.

Mubo nga sulat: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Kumpirma ang prompt pinaagi sa pag-klik sa Oo.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Mubo nga sulat: Make sure you re-enable the default camera adapter again after fixing the issue.

Basaha usab: Giunsa Pag-enable o Pag-disable ang Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Ipadayon ang Windows yawe. Matang Google Chrome ug ilunsad kini.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. I-klik ang tulo ka tuldok nga icon ug pilia ang setting kapilian.

Click on the three-dotted icon and select the Settings option

3. Karon, pagpili Seguridad ug sa personal nga impormasyon in the left pane and choose Mga Setting sa Site from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the camera kapilian ubos sa Permissions menu sama sa gipakita.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Dinhi, pilia ang Makahangyo ang mga site nga gamiton ang imong camera option and make sure teams is not added in Not allowed to use your camera listahan.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Pamaagi 6: Pag-update sa Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Ipadayon ang Mga yawe sa Windows + I dungan sa pagbukas setting sa imong computer.

2. Karon, pagpili Pagbag-o ug Kaluwasan.

Karon, pilia ang Update ug Security

3. Pagpili Susiha ang mga Update gikan sa tuo nga panel.

select Check for Updates from the right panel

4A. If your system is outdated, click Pag-instalar karon aron i-download ug i-install ang pinakabag-o nga bersyon.

If your system is outdated, click Install now to download and install the latest version

4B. Kung ang imong sistema bag-o na, nan kini magpakita Nagbag-o ka mensahe.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Basaha usab: Asa gitipigan ang Mga Pagrekord sa Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Hit sa Windows key ug pag-type Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Tugoti ang usa ka app o dagway pinaagi sa Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Unya, i-klik Usba ang mga setting. Finally, check for Microsoft Teams to allow through the Firewall.

Mubo nga sulat: Mahimo nimo gamiton Tugoti ang laing app… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Sa katapusan, i-klik OK sa pagluwas sa mga pagbag-o.

Option II: Disable Firewall Temporarily

Mubo nga sulat: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Ipadayon ang Windows yawe. Matang Control Panel ug ablihi kini.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Ibutang View by as Kategoriya Ug pagpili Sistema ug Seguridad.

Set View by as Category and select System and Security

3. Karon, pag-klik Windows Defender Firewall, sama sa gipakita dinhi.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Pilia ang I-turn-off ang Windows Defender Firewall kapilian gikan sa wala nga menu.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Patya ang Windows Defender Firewall (dili girekomenda) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. click OK ug rebot imong PC.

Pamaagi 8: I-disable ang VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Hit sa Windows key ug pag-type Mga setting sa VPN diha sa search bar.

Hit the Windows key and type VPN settings in the search bar

2. Diha sa setting bintana, idiskonekta ang aktibo VPN serbisyo.

3. I-off ang Mga kapilian sa VPN sa ilalum sa advanced Options.

Sa window sa Settings, idiskonekta ang aktibo nga serbisyo sa VPN ug i-toggle ang mga opsyon sa VPN ubos sa Advanced Options

Basaha usab: Pag-ayo sa Microsoft Teams Nagpadayon sa Pag-restart

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Ilunsad ang Device Manager using the steps mentioned above and expand the camera pinaagi sa pag-double click niini.

expand the Cameras section by double-clicking on it

2. Karon, right-click sa drayber Ug pagpili Uninstall device.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. click Pag-uninstall sa aghat.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Pangitaa ang ug Download ang mga drayber nga katumbas sa bersyon sa Windows sa imong PC.

6. Sa higayon nga ma-download, pag-double click sa na-download nga file ug sunda ang mga instruksyon sa screen aron ma-install kini.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Pamaagi 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Basaha usab: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Lakaw ngadto sa Panid sa Suporta sa Microsoft.

Panid sa Suporta sa Microsoft

2A. You can use the Pagkuha og Help app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Ablihi Pagkuha og Tabang button.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the bersyon sa browser to submit your problem. To do so, click on the Pagsuporta link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Karon, i-type your problem sa Tell us your problem so we can get you the right help and support uma ug naigo Pagsulod.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

girekomendar:

Kami nanghinaut nga kini nga giya nakatabang ug mahimo nimong ayohon Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.