Disyembre 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses panghimatuud sa biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Mga Pag-ayo Alang sa Windows Hello Fingerprint Dili Nagtrabaho Sa Windows 10

  1. I-install ang mga update sa mano-mano.
  2. Pagdalagan ang Hardware & Devices troubleshooter.
  3. I-reset ang mga kapilian sa fingerprint ug pag-ila sa nawong.
  4. I-enable ang Biometrics sa Group Policy Editor.
  5. Usba ang mga setting sa Windows Hello Group Policy.
  6. Pag-update sa mga Driver sa Sistema.
  7. Paghimo usa ka Windows Reset.
  8. I-off ang Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Mga setting> Update & Security> Pag-update sa Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • I-klik Pagsugod> Mga setting> Update & Seguridad> Pag-troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • I-klik Pagsugod> Mga Setting> Mga Account.
  • I-klik ang Mga kapilian sa pag-login.
  • Pangitaa ang sa nawong Recognition or Fingerprint options, and click on the Fingerprint kapilian.
  • Pagpili Kuhaa, and do the same for sa nawong Recognition.
  • Sunod, i-klik og Nagsugod and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type gpedit diha sa search box ug i-klik I-edit ang Palisiya sa Grupo.
  • I-klik Pag-ayo sa Kompyuter> Mga Template nga Pangdumala.
  • Doble-klik Mga Bahin sa Windows.
  • Doble-klik biometrics in the right pane and check whether all its settings are configured. 
  • If they show Dili Napahiangay, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Maagwanta ug dayon i-klik Pag-apply> OK.
  • Doble-klik Allow user to login using biometrics Ug pagpili Maagwanta. 
  • I-klik Pag-apply> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Pag-right-click Pagsugod> Pagdagan. Matang gpedit ug sa press Pagsulod. 
  • I-klik Pag-ayo sa Kompyuter> Mga Template nga Pangdumala.
  • Sunod, pag-double click Mga Bahin sa Windows.
  • Doble-klik biometrics.
  • Doble-klik Mga Dagway sa Nawong.
  • Pag-right-click I-configure ang gipauswag nga anti-spoofing Ug pagpili edit.
  • naghimo og kakulangan I-configure ang gipauswag nga anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Pagsugod> Device Manager.
  • Find the relevant drivers under Mga gamit nga biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Pag-right-click ug pilia Pagtan-aw alang sa pagbag-o sa hardware and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometric nga mga Device Ug pagpili Roll Back Driver in the properties section. 
  • I-klik OK sa higayon nga kini nahuman.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC ug i-klik og Nagsugod.

Mubo nga sulat: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • I-klik Start > Settings > System > Power & Sleep
  • I-klik Dugang nga Power Settings.
  • Sunod, i-klik Choose what Power button does.
  • I-klik Change Settings that are unavailable ug uncheck ang Paspas nga Pagsugod box if it’s selected, and click Tipigi ang mga kausaban.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • I-klik Settings> Update & Security> Windows Updates.
  • Lakaw ngadto sa Tan-awa ang Kasaysayan sa Pagbag-o.
  • I-klik ang Uninstall Updates link.
  • A new screen will open showing the Gi-install nga mga Update. Right-click each and select Pag-uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Sa search box, type pag-sign-in ug pindot ang Enter aron ablihan ang Asoy sa menu. 
  • Lakaw ngadto sa Mga kapilian sa pag-login ug i-klik Ibutang sa ubos sa Windows Hello Fingerprint seksyon.
  • I-klik og Nagsugod and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • I-klik Pagsugod > Mga Setting > Aplikasyon. sa Apps ug mga Feature. 
  • Find your fingerprint reader and click on it. Click Pag-uninstall ug kumpirmahi ang aksyon.
  • Pag-right-click Pagsugod> Device Manager ug palapdan ang Mga gamit nga biometric nga kategoriya.
  • Find your fingerprint reader, right-click, then select I-uninstall ang device, ug kumpirmahi ang aksyon.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USB Root Hub.
  • Doble-klik USB Root Hub aron sa pag-abli niini Properties. 
  • Susiha ang Tugoti ang computer sa pagtangtang niini nga device aron sa pagluwas sa gahum option box under the Pagdumala sa Gahum tab. Repeat for all USB Root Hub entries.

Pag-ayo sa mga File sa Sistema

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD sa search box ug pagpili Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Pag-right-click Pagsugod> Pagdagan ug pag-type mga serbisyo.msc. Press Enter to open the Services window and search for the Serbisyo sa Pagdumala sa Kredensyal.
  • Doble-klik ang credential Manager Service to open the Properties window and go to Kahimtang sa Serbisyo.
  • I-klik Hunong, ug dayon i-klik ang pagsugod button again to restart the service. 
  • I-klik Pag-apply> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.