March 4, 2022

Fix Microsoft Teams Video Call ùn funziona micca

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Squadre is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call ùn funziona micca

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistema Operativu obsoleto.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Risoluzione di prublemi di basa

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, reboot your computer, and torna à tappà it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Close Applicazioni di fondo

Metudu 1: Run Hardware è Dispositivi Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Press Chjave Windows + R inseme per lancià u Run box di dialogu.

2. Type msdt.exe -id DeviceDiagnostic è cumbattu Rinsignate.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Allora, cliccate nant'à Next.

Dopu, cliccate nant'à Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aduprà stu rimborsu and follow the on-screen instructions. Then, restituisce u vostru dispositu.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Chiudi u prublema di prublema in u screnu seguente

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Colpite u Windows key. Type Microsoft Squadre è lancià lu.

Hit the Windows key. Type Microsoft Teams and launch it

2. Cliccate nantu à u icona à trè punti accantu à u to Picture profile in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Cambia à u i dispusitivi tab in the left pane and scroll down the right screen.

4. Avà, in u Camera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Allora, sceglie u Camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Also Read: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Esci Squadre è lanciari Task Manager pressu Tasti Ctrl + Shift + Esc simultaneamente.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. In u Prucessi tab, sceglite u Microsoft Squadre programs that are running in the background and select Task End.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Allora, culpisce u Windows key è tipu % appdata% MicrosoftTeams in a barra di ricerca.

4. Cliccate nant'à Open cum'è mostratu.

Open Teams Roaming folder

5. Avà, selezziunate all the files and folders within the folder and select the cancillari funziunalità.

Now, select all the files and folders within the folder and select the Delete option.

6. inoji u vostru Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Dispożitu Manager in u Menu di ricerca di Windows 10 è a aperta.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Avà, doppia-cliccate Parrucchieri espansione.

expand the Cameras section by double-clicking on it

3. Allora, cliccate dritta nant'à u camera device (HP TrueVision HD, for example) and select the Disattivà u dispositiu opzione cum'è mostra.

nota: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Cunfirmà u prompt clicchendu nant'à Iè.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

nota: Make sure you re-enable the default camera adapter again after fixing the issue.

Also Read: Cumu attivà o disattivà i Teams Microsoft Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Premete u Windows chjave. Tipu Google Chrome è lancià lu.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Cliccate nantu à u icona à trè punti è selezziunate u taliata funziunalità.

Click on the three-dotted icon and select the Settings option

3. Avà, selezziunate Sistemi di e Privacy in the left pane and choose Impostazioni di u situ from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Camera opzione sottu a Permissions menu cum'è mostra.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Quì, selezziunà u I siti ponu dumandà à utilizà a vostra camera option and make sure Squadre is not added in Not allowed to use your camera lista.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your navigatore and check if you have fixed the Teams video not working issue.

Metudu 6: Update Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Premete u Tasti Windows + I inseme per apre taliata in u vostru urdinatore.

2. Avà, selezziunate Actualizazione è Sicurezza.

Avà, selezziunate Actualizazione è Sicurezza

3. Select Verificate per aghjurnamenti da u pannellu dritta.

select Check for Updates from the right panel

4A. If your system is outdated, click Installa issa per scaricà è stallà l'ultima versione.

If your system is outdated, click Install now to download and install the latest version

4B. Sè u vostru sistema hè digià up-to-date, allura vi mustrarà Siate à ghjornu missaghju.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Also Read: Induve sò archiviate e registrazioni di Microsoft Teams?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Colpite u Windows key è tipu Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Permettite una app o una funzione attraversu Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Allora, cliccate Cambià i paràmetri. Finally, check for Microsoft Squadre to allow through the Firewall.

nota: Pudete aduprà Permette un'altra app... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Infine, cliccate OK per salvà i cambiamenti.

Option II: Disable Firewall Temporarily

nota: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Premete u Windows chjave. Tipu Panel musique è a aperta.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Piazzà Vede da as Catigurìa è selezziunate Sistema è Seguretat.

Set View by as Category and select System and Security

3. Ora, cliccate nantu à Windows Defender Firewall, cum'è mostratu quì.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Sceglite u Turnu Windows Defender Firewall on o off opzione da u menu abbandunatu.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Disattivà Firewall Windows Defender (micca cunsigliatu) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Cliccate OK e inoji u vostru PC.

Metudu 8: Disable VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Colpite u Windows key è tipu Impostazioni VPN in a barra di ricerca.

Hit the Windows key and type VPN settings in the search bar

2. In u taliata finestra, disconnect u attivu VPN serviziu.

3. Toggle off the Opzioni VPN sottu options Advanced.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Also Read: Fix Microsoft Teams continua à riavvia

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lanciate u Dispożitu Manager using the steps mentioned above and expand the Parrucchieri clicchendu doppiu nantu à ellu.

expand the Cameras section by double-clicking on it

2. Avà, right-cliccate nant'à u mutori è selezziunate Uninstall device.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Cliccate Uninstall in u prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. truvà e Download i cunduttori chì currispondenu à a versione di Windows in u vostru PC.

6. Una volta telecaricatu, cliccate doppiu nant'à u schedariu telecaricatu è seguità i instructions, nant'à u screnu à stallà lu.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Mètode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Also Read: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Andate à a Pagina di supportu Microsoft.

Pagina di supportu Microsoft

2A. You can use the Ottene l'app Aiutu in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open Get Help buttone.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the versione di navigatore to submit your problem. To do so, click on the Get support lea.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Avà, tipu your problem in u Tell us your problem so we can get you the right help and support campu è culpitu Rinsignate.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

ricumandatu:

Speremu chì sta guida hè stata utile è pudete riparà Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.