Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Týmy společnosti Microsoft is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Zastaralý operační systém.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Základní odstraňování problémů

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to odpojit the web camera from the USB port, restart your computer, and znovu zapojte it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Zavřete Aplikace na pozadí

Metoda 1: Spusťte Poradce při potížích s hardwarem a zařízeními

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. lis Klávesy Windows + R. společně spustit Běh dialogové okno.

2. Typ msdt.exe -id DeviceDiagnostic a hit vstoupit.

3. Poté klikněte na další.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Použijte tuto opravu and follow the on-screen instructions. Then, znovu vaše zařízení.

4B. If there is no issue with the drivers, click Zavřete nástroj pro odstraňování problémů na následující obrazovce.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Zasáhnout Klávesa Windows. Typ Týmy společnosti Microsoft a spustit jej.

2. Klikněte na ikona se třemi tečkami vedle vašeho Profil Obrázek v týmech.

3. Přepněte na Zařízení tab in the left pane and scroll down the right screen.

4. Nyní, v Ložnice menu, expand the drop-down menu.

5. Poté vyberte pokoj you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Také čtení: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Výstup týmy a spustit Správce úloh stisknutím tlačítka Klávesy Ctrl + Shift + Esc zároveň.

2. V Procesy tab, zvolte Týmy společnosti Microsoft programs that are running in the background and select Konec Task.

3. Poté stiskněte Klávesa Windows a typ % appdata% MicrosoftTeams ve vyhledávacím panelu.

4. Klikněte na Otevřená jak je znázorněno.

5. Nyní vyberte all the files and folders within the folder and select the Vymazat volba.

6. Restart váš počítač se systémem Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Typ Device Manager v Nabídka vyhledávání ve Windows 10 a otevřete ji.

2. Nyní dvakrát klikněte kamery rozbalit.

3. Poté klepněte pravým tlačítkem myši na camera device (HP TrueVision HD, for example) and select the Zakázat zařízení možnost, jak je znázorněno.

Poznámka: Ensure you select a camera that you are not currently using in Teams.

4. Potvrďte výzvu kliknutím na Ano.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Poznámka: Make sure you re-enable the default camera adapter again after fixing the issue.

Také čtení: Jak povolit nebo zakázat Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. zmáčkni Windows klíč. Typ Google Chrome a spustit jej.

2. Klikněte na ikona se třemi tečkami A vyberte položku Nastavení volba.

3. Nyní vyberte Zabezpečení a ochrana osobních údajů v levém podokně a vyberte Nastavení webu z hlavní stránky.

4. Scroll down the main screen and select the Ložnice možnost podle Oprávnění menu, jak je znázorněno.

5. Zde vyberte Weby mohou požádat o použití vaší kamery option and make sure týmy is not added in Not allowed to use your camera seznam.

6. Relaunch your prohlížeč and check if you have fixed the Teams video not working issue.

Metoda 6: Aktualizujte systém Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. zmáčkni Klávesy Windows + I. společně otevřít Nastavení v počítači.

2. Nyní vyberte Aktualizace a zabezpečení.

3. vybrat Zkontrolovat aktualizace z pravého panelu.

4A. If your system is outdated, click Instalovat nyní stáhnout a nainstalovat nejnovější verzi.

4B. Pokud je váš systém již aktuální, zobrazí se Jste aktuální zpráva.

Také čtení: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Zasáhnout Klávesa Windows a typ Brána Windows Defender. Open the best results.

2. In the pop-up window, click on Povolte aplikaci nebo funkci prostřednictvím brány Windows Defender.

3. Poté klikněte na Změnit nastavení. Finally, check for Týmy společnosti Microsoft to allow through the Firewall.

Poznámka: Můžeš použít Povolit jinou aplikaci… to browse your program if your desired application or program does not exist in the list.

4. Nakonec klikněte na OK pro uložení změn.

Option II: Disable Firewall Temporarily

Poznámka: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. zmáčkni Windows klíč. Typ řídicí panel a otevřete ji.

2. Soubor Zobrazit podle as Kategorie a zvolte Systém a zabezpečení.

3. Nyní klikněte na Windows Defender Firewall, jak je znázorněno zde.

4. Vybrat Zapnutí nebo vypnutí brány Windows Defender Firewall z levého menu.

5. Now, check the boxes next to the Vypněte bránu Windows Defender (nedoporučuje se) option wherever available on this screen.

6. cvaknutí OK a Restart počítače.

Metoda 8: Zakažte VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Zasáhnout Klávesa Windows a typ Nastavení VPN ve vyhledávacím panelu.

2. V Nastavení okno, odpojte aktivní VPN služby.

3. Vypněte Možnosti VPN pod Pokročilé možnosti.

Také čtení: Oprava Microsoft Teams se neustále restartuje

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Spusťte Device Manager using the steps mentioned above and expand the kamery dvojitým kliknutím na něj.

2. Nyní klikněte pravým tlačítkem na řidič a zvolte Odinstalujte zařízení.

3. cvaknutí Odinstalovat ve výzvě.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. Najít a Ke stažení ovladače odpovídající verzi Windows na vašem PC.

6. Po stažení dvakrát klikněte na stažený soubor a podle pokynů na obrazovce jej nainstalujte.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoda 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Také čtení: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Přejít na Stránka podpory společnosti Microsoft.

2A. You can use the Získejte aplikaci Nápověda in your Windows 10 system to submit your query. For this, click on the Otevřete aplikaci Získat nápovědu button and confirm the prompt by clicking on the Otevřete Získat nápovědu .

2B. Also, you could use the verze prohlížeče to submit your problem. To do so, click on the Dostat podporu odkaz.

3. Nyní zadejte tvůj problém v Tell us your problem so we can get you the right help and support pole a zasáhnout vstoupit.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Doporučená:

Doufáme, že vám tento návod pomohl a mohli jste jej opravit Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.