Rhagfyr 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses dilysu biometreg that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Atgyweiriadau Ar Gyfer Windows Helo Olion Bysedd Ddim yn Gweithio Yn Windows 10

  1. Gosod diweddariadau â llaw.
  2. Rhedeg datryswr problemau Caledwedd a Dyfeisiau.
  3. Ailosod opsiynau adnabod olion bysedd ac wynebau.
  4. Galluogi Biometreg yn y Golygydd Polisi Grŵp.
  5. Addasu gosodiadau Polisi Grŵp Windows Hello.
  6. Diweddaru Gyrwyr System.
  7. Perfformiwch ailosodiad Windows.
  8. Diffoddwch Startup Cyflym.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Gosodiadau> Diweddariad a Diogelwch> Diweddariad Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Cliciwch Dechreuwch> Gosodiadau> Diweddariad a Diogelwch> Troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • Cliciwch Dechreuwch> Gosodiadau> Cyfrifon.
  • Cliciwch ar Dewisiadau arwyddo.
  • Dod o hyd i Cydnabyddiaeth wyneb or Olion Bysedd options, and click on the Olion Bysedd opsiwn.
  • dewiswch Dileu, and do the same for Cydnabyddiaeth wyneb.
  • Nesaf, cliciwch Dechrau arni and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • math gpedit yn y blwch chwilio a chliciwch Golygu Polisi Grŵp.
  • Cliciwch Ffurfweddiad Cyfrifiadurol> Templedi Gweinyddol.
  • Cliciwch ddwywaith Components Windows.
  • Cliciwch ddwywaith Biometreg in the right pane and check whether all its settings are configured. 
  • If they show Ddim wedi'i Chyfarwyddo, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Galluogwyd ac yna cliciwch Ymgeisiwch> Iawn.
  • Cliciwch ddwywaith Allow user to login using biometrics a dewis Galluogwyd. 
  • Cliciwch Ymgeisiwch> Iawn.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Dde-gliciwch Dechreuwch> Rhedeg. Math gpedit ac yn y wasg Rhowch. 
  • Cliciwch Ffurfweddiad Cyfrifiadurol> Templedi Gweinyddol.
  • Nesaf, cliciwch ddwywaith Components Windows.
  • Cliciwch ddwywaith Biometreg.
  • Cliciwch ddwywaith Nodweddion wyneb.
  • Dde-gliciwch Ffurfweddu gwrth-spoofing gwell a dewis golygu.
  • Analluoga Ffurfweddu gwrth-spoofing gwell and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Dechreuwch> Rheolwr Dyfais.
  • Find the relevant drivers under Dyfeisiau biometrig, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Cliciwch ar y dde a dewiswch Sganio am newidiadau i galedwedd and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Dyfeisiau Biometrig a dewis Gyrrwr Rôl Nôl in the properties section. 
  • Cliciwch OK unwaith y bydd wedi'i wneud.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC a chliciwch Dechrau arni.

Nodyn: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Cliciwch Start > Settings > System > Power & Sleep
  • Cliciwch Gosodiadau Pŵer Ychwanegol.
  • Nesaf, cliciwch Choose what Power button does.
  • Cliciwch Change Settings that are unavailable a dad-diciwch y Cychwyn Cyflym box if it’s selected, and click Cadw'r newidiadau.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Cliciwch Settings > Update & Security > Windows Updates.
  • Ewch i Gweld Hanes Diweddaru.
  • Cliciwch ar y Diweddariadau Di-stystio cyswllt.
  • A new screen will open showing the Diweddariadau Wedi'u Gosod. Right-click each and select Uninstall. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Yn y blwch chwilio, teipiwch Mewngofnodi a phwyswch Enter i agor y cyfrifon fwydlen. 
  • Ewch i Dewisiadau arwyddo a chliciwch Sefydlu O dan y Windows Helo Olion Bysedd adran hon.
  • Cliciwch Dechrau arni and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Cliciwch Dechreuwch> Gosodiadau> Apiau. . In Yn Apps a Nodweddion. 
  • Find your fingerprint reader and click on it. Click Uninstall a chadarnhau'r weithred.
  • Dde-gliciwch Dechreuwch> Rheolwr Dyfais ac ehangu'r Dyfeisiau biometrig categori.
  • Find your fingerprint reader, right-click, then select Dadosod dyfais, a chadarnhau'r weithred.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hwb Gwreiddiau USB.
  • Cliciwch ddwywaith Hwb Gwreiddiau USB i agor ei Eiddo. 
  • Dadansoddwch y Gadewch i'r cyfrifiadur ddiffodd y ddyfais hon i arbed pŵer option box under the Rheoli pŵer tab. Repeat for all USB Root Hub entries.

Atgyweirio Ffeiliau System

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • math CMD yn y blwch chwilio a dewis Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Dde-gliciwch Dechreuwch> Rhedeg a math gwasanaethau.msc. Press Enter to open the Services window and search for the Gwasanaeth Rheolwr Credyd.
  • Dwbl-gliciwch y Rheolwr Credential Service to open the Eiddo ffenestr a mynd i Statws Gwasanaeth.
  • Cliciwch Stop, ac yna cliciwch ar dechrau button again to restart the service. 
  • Cliciwch Gwnewch gais> Iawn and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.