Marts 4, 2022

Ret Microsoft Teams-videoopkald, der ikke virker

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Ret Microsoft Teams-videoopkald, der ikke virker

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Forældet operativsystem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Grundlæggende fejlfinding

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to tag the web camera from the USB port, genstarte your computer, and tilslut igen it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Luk baggrundsapplikationer

Metode 1: Kør Fejlfinding af hardware og enheder

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Trykke Windows + R-taster sammen om at lancere Kør dialog boks.

2. Type msdt.exe -id DeviceDiagnostic og hit Indtast.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klik derefter på Næste.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Anvend denne rettelse and follow the on-screen instructions. Then, genstart din enhed.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Luk fejlfinding på følgende skærm.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Hit på Windows-tasten. Type Microsoft Teams og start den.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik på ikon med tre prikker ved siden af ​​din Profilbillede i hold.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Skift til Enheder tab in the left pane and scroll down the right screen.

4. Nu, i Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Vælg derefter værelse you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Læs også: How to Change Microsoft Teams Profile Avatar

Metode 3: Ryd Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Afslut Teams og lanceringen Task Manager ved at trykke på Ctrl + Shift + Esc-tasterne samtidigt.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. i Processer Fanebladet, vælg Microsoft Teams programs that are running in the background and select Afslut job.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Tryk derefter på Windows-tasten og type % appdata% MicrosoftTeams i søgefeltet.

4. Klik på Åbne som vist.

Open Teams Roaming folder

5. Vælg nu all the files and folders within the folder and select the Slette valgmulighed.

Now, select all the files and folders within the folder and select the Delete option.

6. Genstart din Windows 10 pc.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Enhedshåndtering i Windows 10 søgemenu og åbn den.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Dobbeltklik nu kameraer at udvide den.

expand the Cameras section by double-clicking on it

3. Højreklik derefter på camera device (HP TrueVision HD, for example) and select the Deaktiver enhed mulighed som vist.

Bemærk: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Bekræft prompten ved at klikke på Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Bemærk: Make sure you re-enable the default camera adapter again after fixing the issue.

Læs også: Sådan aktiveres eller deaktiveres Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Tryk på Windows nøgle. Type Google Chrome og start den.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik på ikon med tre prikker og vælg Indstillinger valgmulighed.

Click on the three-dotted icon and select the Settings option

3. Vælg nu Sikkerhed og privatliv in the left pane and choose Indstillinger for websted fra hovedsiden.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera mulighed under Tilladelser menuen som vist.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Vælg her Websteder kan bede om at bruge dit kamera option and make sure Teams is not added in Not allowed to use your camera liste.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your browser and check if you have fixed the Teams video not working issue.

Metode 6: Opdater Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Tryk på Windows + I-taster sammen for at åbne Indstillinger På din computer.

2. Vælg nu Opdatering og sikkerhed.

Vælg nu Opdatering og sikkerhed

3. Vælg Søg efter opdateringer fra højre panel.

select Check for Updates from the right panel

4A. If your system is outdated, click Installer nu for at downloade og installere den nyeste version.

If your system is outdated, click Install now to download and install the latest version

4B. Hvis dit system allerede er opdateret, vises det Du er opdateret besked.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Læs også: Hvor er Microsoft Teams-optagelser gemt?

Metode 7: Deaktiver firewall (anbefales ikke)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Mulighed I: Whitelist teams i firewall

1. Hit på Windows-tasten og type Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Klik på i pop op-vinduet Tillad en app eller funktion gennem Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Klik derefter på Ændre indstillinger. Tjek endelig efter Microsoft Teams at tillade gennem firewallen.

Bemærk: Du kan bruge Tillad en anden app... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Klik til sidst OK for at gemme ændringerne.

Mulighed II: Deaktiver Firewall midlertidigt

Bemærk: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Tryk på Windows nøgle. Type kontrol panel og åbn den.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Sæt Vis efter as Boligtype og vælg System og sikkerhed.

Set View by as Category and select System and Security

3. Klik nu på Windows Defender Firewall, som vist her.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Vælg Slå Windows Defender Firewall til eller fra mulighed fra venstre menu.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Sluk for Windows Defender Firewall (anbefales ikke) mulighed, hvor den er tilgængelig på denne skærm.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK , Genstart din pc.

Metode 8: Deaktiver VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Hit på Windows-tasten og type VPN-indstillinger i søgefeltet.

Hit the Windows key and type VPN settings in the search bar

2. i Indstillinger window, disconnect the active VPN service.

3. Sluk for VPN-muligheder under Avancerede indstillinger.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Læs også: Fix Microsoft Teams bliver ved med at genstarte

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Start Enhedshåndtering using the steps mentioned above and expand the kameraer ved at dobbeltklikke på den.

expand the Cameras section by double-clicking on it

2. Højreklik nu på driver og vælg Afinstaller enhed.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Afinstaller i prompten.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Finde , Hent driverne, der svarer til Windows-versionen på din pc.

6. Når den er downloadet, skal du dobbeltklikke på downloadet fil og følg instruktionerne på skærmen for at installere det.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Læs også: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gå til Microsoft Support side.

Microsoft Support side

2A. You can use the Få hjælp-appen in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Åbn Få hjælp .

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the browser version to submit your problem. To do so, click on the Få support .

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Indtast nu dit problem i Tell us your problem so we can get you the right help and support felt og ramt Indtast.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Anbefalet:

Vi håber, at denne vejledning var nyttig, og at du kunne rette Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.