Owing to the increased demand for the installation of security and observation cameras, people have always searched for a product that is affordable and has long-term usage. The product that would come across any person with technical knowledge is the Wyze. The Wyze community has released various types of hardware devices, of which, the most prominent one is the Wyze Camera.
They have also developed an app with the name, Wyze – Make your Home Smarter, to allow the users to manage the devices of the network. Wyze error code 06, however, disturbs the usage experience. To be clear, the error message would be displayed as, Error (code 06): Failed to fetch the video from cloud.
Bitte versuchen Sie es später noch einmal. The methods to Fix error code 6 in a Wyze camera are explained in this article. Another common error code that prevents the user from accessing the video feed and the camera is error code 07. Now, what is error code 07 on Wyze cam? To be precise, the error message would be displayed as, Error (code 07): Unknown. Please try again later. If the problem continues, please submit a feedback to us. The causes of the error codes and the methods to fix them are discussed in the article.
How to Fix Wyze Error Code 06 and 07 on Android
The probable causes for error code 06 and error code 07 in the Wyze Camera are listed in this section.
- Poor Internet Connection- The major reason for Wyze error code 06 is the poor and unstable Internet connection provided by the Wi-Fi network causing an issue in the steady upload speed. The strength of the Wi-Fi signal may be low and may not cover a greater area.
- Poor Communication- The communication between the Wyze app on your phone and the Wyze Camera in the network may be poor or misconfigured.
- Glitch in OS and App- The software glitches and minor issues on the Software OS of the Wyze app and the Wyze camera may be a reason for these error codes.
- Improper License for Cloud- The license required to access the Wyze camera may either not be purchased or the subscription plan may not be renewed.
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The simplistic methods to resolve error code 06 and error code 07 are discussed in this section. Try implementing the steps in the methods given to fix the error codes.
Hinweis: Since smartphones don’t have the same Settings options, and they vary from manufacturer to manufacturer hence, ensure the correct settings before changing any. The setup described in the article applies to Samsung Galaxy A21s and may differ on your phone based on the type of Manufacturer.
Methode 1: Grundlegende Methoden zur Fehlerbehebung
Here are a few basic methods to fix the error.
1A. Reactivate Wyze Cam Plus License
If the Wyze Cam Plus License has expired or if the free trial period is complete, you may face the error codes. The first method is to renew or reactivate the Wyze Cam Plus License of the Wyze camera you are using, to fix Wyze error code 06 and ensure that the connections stay intact.
1. Tippen Sie auf wyze app icon in the App drawer.
2. Tippen Sie auf Konto Registerkarte am unteren Rand.
3. Tippen Sie auf Leistungen Tab.
4. Tap on the particular camera, select the subscription plan and pay for the plan selected.
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1B. Check for Motion Detection in Wyze Camera
Sometimes, the Wyze camera of the network may not detect the movement of the object and may not record the footage. You can try to record a 12-second clip to check for Motion activation and detection. The answer to the question of what is error code 07 on Wyze cam is the inability to playback saved videos and detect movement. If the 12-second clip of the footage is playing fine, there should not be any hardware issues in the Wyze Camera.
1C. Troubleshoot Hardware Connection Issues
Another common reason for the error codes is the improper connection in the Wyze cameras of the network. You can check for issues in the following hardware connections and easily fix error code 6 in a Wyze camera.
- Check if the ports on the hardware devices like cameras are damaged or broken.
- Check if the cables connected to the Cameras are twisted or broken.
- Check if the connecting cables are plugged completely into the ports on the Cameras.
- Check if there is any obstruction in the line of sight of the cameras.
1D. Restart Phone
Restarting your phone is likely to solve all the issues and glitches that cause Wyze error code 06.
1. To restart, press the Werkzeuge key at the side and tap on the Wiederaufnahme .
2. Tippen Sie auf Wiederaufnahme option again and wait till the phone gets restarted.
1E. Power Cycle Wi-Fi Router
The issues on the Internet connection provided by the Wi-Fi router can be easily fixed by power cycling it.
1. Drücken Sie die Taste Werkzeuge button on the Wi-Fi router and unplug the power cord from the power outlet.
2. After 60 seconds, replug the power cord into the power outlet and press the Werkzeuge Taste, um es einzuschalten.
1F. Check Speed of Internet Connection
To have the connection established continuously, the Wi-Fi network to which the Cameras are connected must be are strong and stable. Also, the cellular data on your phone has to have a good speed to ensure that the Wyze app is accessed properly. You can visit the Speedtest website and check your internet speed.
Besitzt das Upload-Geschwindigkeit ist niedriger als 25 Mbps, you can implement the options to fix Wyze error code 06.
- Alter the plan of the existing Wi-Fi network connection, or
- Switch to using another Wi-Fi network.
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1G. Switch to Mobile Data
To fix the error codes, ensure that the mobile data on your phone is turned on. This would clear the interference from other apps and channels.
1. Öffnen Sie die Einstellungen App.
2. In the list, tap on the Verbindungen Tab.
3. Tippen Sie auf Datennutzung Tab.
4. Schalten Sie das ein Mobile Daten Option in der Mobil .
1H. Reload Video
The answer to the question of what is error code 07 on Wyze cam may be the glitches on the videos recorded by the Wyze cameras on the Wyze app. You can try to reload the video from the playback to fix error code 6 in a Wyze camera.
1. Öffnen Sie die wyze App aus dem Hauptmenü.
2. Tippen Sie auf Events Tab.
3. Try playing a video by navigating through the calendar and selecting the date.
1I. Avoid Interference from WiFi Channels
At times, interference from the Wi-Fi signals due to various channels may cause error codes. In this case, you can use Channels 1, 6, or 11 of 2.4 GHz bandwidth of the Wi-Fi network. This would resolve Wyze error code 06.
1. Öffnen Sie die Google Chrome App.
2. Geben Sie die ein IP-Adresse of the Wi-Fi router, click on the Login button, and log in to your account.
Hinweis: You can find the IP address of the Wi-Fi router by typing the command ipconfig/all der Eingabeaufforderung app. The IP address would be present in the IPv4 section of the result.
3. Erweitere das Wireless Kategorie und tippen Sie auf die Wireless-Einstellungen Registerkarte im linken Bereich.
4. Wählen Sie die 2.4 GHz option on the top-right corner, select channels 1, 6, or 11 in the Kanal drop-down menu, and select the Speichern .
1J. Resign-in to Wyze App Account
If there is an issue with the user account on the Wyze app, you can try signing out and re-signing into the app to fix the glitch.
1. From the home menu, open the wyze App.
2. Gehen Sie zum Konto Tab in der unteren rechten Ecke.
3. Tippen Sie auf Abmelden option to sign out of your account.
4. Tippen Sie auf OK button on the window Sind Sie sicher, dass Sie sich abmelden möchten?
5. Enter the user account credentials in the fields and tap on the Anmelden .
Method 2: Force Stop Wyze App
The glitches that cause Wyze error code 06 on the Wyze app can be cleared by force stopping the app and then relaunching it from the menu. The force stop option will suspend all the activities of the app running in the background and the error codes can be easily fixed.
1. Tippen Sie auf Einstellungen app in the app drawer.
2. Tippen Sie hier auf das Apps Einstellung.
3. Tippen Sie auf wyze App in der Liste.
4. Tippen Sie auf Zwingen zu stoppen button at the bottom of the app information page.
5. Tippen Sie auf OK Taste auf der Zwingen zu stoppen confirmation window.
6. Finally, re-launch the Wyze-App.
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Method 3: Remove Wyze Cam Plus License
From the answer to the question of what is error code 07 on Wyze cam, it is evident that the error is caused due to issue in subscription packages. If the issue is with the Wyze Cam Plus license you have subscribed to, you can try removing the particular license to fix error code 6 in a Wyze camera.
1. Öffnen Sie die wyze App auf deinem Gerät.
2. Tippen Sie auf Konto Registerkarte in der rechten unteren Ecke.
3. Tippen Sie auf Leistungen Registerkarte in der Liste.
4. Tap on the tab to which you have subscribed.
Hinweis: For explanatory purposes, the Cam Plus Registerkarte ist ausgewählt.
5. Tap on the license to remove it from the subscription package.
Method 4: Update Camera Firmware
Using an outdated Camera of the network cannot support continuous feedback of videos and you may experience Wyze error code 06. As a result, you may experience these errors. You can update the firmware of the cameras to the latest version to fix the issue.
1 Navigieren Sie zum Konto menu in the Wyze app.
2. Tippen Sie auf Firmware-Update Tab.
3. Select the particular camera to update its firmware.
Hinweis: You can alternatively tap on the Alle aktualisieren button to update the cameras in the network.
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Method 5: Update Wyze App
If the Wyze app is outdated, you may not be able to use the hardware and the error codes may pop up. You can try updating the Wyze app on your phone to the latest version to fix the issue.
1. From the home screen, open the Google Play App.
2. Tippen Sie auf profile klicken.
3. Tippen Sie auf Apps und Gerät verwalten Registerkarte in der Liste.
4. In dem Überblick Tippen Sie auf die Registerkarte Updates verfügbar .
5. Tippen Sie auf Aktualisierung button on your Wyze app.
Method 6: Re-add Camera to Wyze App
If there is an issue with the Wyze camera or device you have added to the Wyze app, you can try removing it and then re-adding it to the network to fix Wyze error code 06.
Step I: Remove Wyze Camera
The first step is to remove the Wyze camera added to the network on the Wyze app.
1. Starte den wyze App.
2. In dem Startseite tab, tap on the particular camera to remove it from the network.
Step II: Re-add Wyze Camera
As an answer to the question of what is error code 07 on Wyze cam, the software glitches of the camera may cause the issue. The next step in fixing the error code is to re-add the Wyze Camera to the device list in the Wyze app. This would clear all the issues on the hardware and the camera would get reconnected to the network easily.
1. Zurück zum Startseite Registerkarte auf der wyze App.
2. Tippen Sie auf New Device .
3. Tippen Sie auf Kameras Registerkarte in der KATEGORIEN .
4. Tap on the camera type you would like to add.
Hinweis: Das Wyze Base Station is chosen for explanatory purposes.
5. Tippen Sie auf Weiter button to connect your mobile to the Wyze Camera network.
6. Nach dem blaues Licht is flashed on the router and the Base Station, tap on the Weiter button to plug into the Station.
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Method 7: Reset Wyze Camera to Default Settings
If the settings of the Wyze camera are misconfigured or if the residual configuration is corrupt, you may face Wyze error code 06. You can try resetting the Wyze camera to the default settings to fix error code 6 in a Wyze camera.
1. Delete the Wyze camera added to the network on the Wyze app by following the steps mentioned earlier.
2. Remove the back cover of the Wyze Camera and hold the Zurücksetzen button till the LED light on the camera turns yellow.
Hinweis 1: If the LED light flashes yellow, it means that the Wyze camera is reset to the default settings.
Hinweis 2: If the light is not changed after a few seconds, you have to contact the service center to fix the issue on the hardware device.
3. The final step is to re-add the Wyze camera to the network using the Wyze app as explained earlier.
Method 8: Fix Wyze Base Station
Interference from other Wyze cameras connected to the Wyze Base Station may cause the error. You can power cycle the base station manually to restart the software and auto-fix the hardware issues. After this, the network of the hardware devices can be easily established.
Step I: Power Cycle Wyze Base Station
The first step is to power cycle the Wyze Base Station forcibly to resolve the glitches on the hardware devices to fix Wyze error code 06.
1. Ziehen Sie den Netzstecker Wyze Base Station from the power source and replug it after 60 seconds.
2. Power on the Wyze Base Station again and then plug it into your Wyze Camera.
Step II: Add Wyze Cameras to Network
The next step is to add the Wyze cameras to establish a network using the Wyze app.
1. Öffnen Sie die wyze App.
2. Follow the steps explained previously to add the Wyze cameras to form a network.
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Method 9: Reinstall Wyze App
While searching for the answer to the question of what is error code 07 on Wyze cam, you may see the software glitches are a major reason. If the issue is with the Wyze app, you can try reinstalling the app on your Android phone.
Step I: Uninstall Wyze App
The first step is to uninstall the existing version of the Wyze app on your phone using the Play Store app.
1. Tippen Sie auf Google Play app icon in the app drawer.
2. Tippen Sie nun auf profile Symbol in der oberen rechten Ecke.
3. Dann wählen Sie Apps und Gerät verwalten.
4. Gehen Sie zum Verwalten Klicken Sie auf die Registerkarte wyze App und tippen Sie auf die Papierkorb Symbol oben.
5. Tippen Sie auf Deinstallieren button on the confirmation window and wait till the app is uninstalled.
Step II: Reinstall Wyze App
The steps to reinstall the Wyze app on your phone to fix Wyze error code 06 are explained here.
1. Tippen Sie auf Google Play App, um es zu öffnen.
2. Tap on the search bar on the home screen, search for the wyze App und tippen Sie auf die search klicken.
3. Tippen Sie auf Installieren button to install the Wyze app and wait till the installation process is complete.
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Method 10: Contact Wyze Support
If none of the methods is effective to clear the error codes, it may be caused due to a new glitch on the hardware devices and app. You can contact the support team and submit a log of the issue and ask them for technical assistance.
1. On the home menu, open the wyze App.
2. At the bottom-right corner, tap on the Konto Tab.
3. Tippen Sie auf Wyze Support Tab.
4. Tippen Sie auf Submit a Log Tab.
5. Tippen Sie auf Wyze App & Services Tab auf Please select your product family Bildschirm.
6. Tippen Sie auf Events Registerkarte in Please select your issue category Bildschirm.
7. Select the media file in the Details Abschnitt und tippen Sie auf Absenden .
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A detailed discussion on Wyze error code 06 and error code 07 is discussed in the article. If you have tried the methods given here, let us know which method was useful to fix error code 6 in a Wyze camera. Also, please let us know your suggestions and queries in the comments section.