Marto 4, 2022

Ripari Microsoft Teams Videovoko Ne Funkcias

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-Teamoj is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Ripari Microsoft Teams Videovoko Ne Funkcias

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Malmoderna Operaciumo.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Baza Solvo de Problemoj

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to malŝalti the web camera from the USB port, reboot your computer, and reŝtopi it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Fermu Fonajn Aplikojn

Metodo 1: Rulu Aparataro kaj Aparato Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Premu Vindozo + R klavoj kune por lanĉi la Kuri dialogujo.

2. Tajpu msdt.exe -id DeviceDiagnostic kaj batis Enigu.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Tiam, alklaku sekva.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apliki ĉi tiun riparon and follow the on-screen instructions. Then, rekomenci via aparato.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Fermu la problemon en la sekva ekrano.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Batu la Vindozo-ŝlosilo. Tajpu Microsoft-Teamoj kaj lanĉu ĝin.

Hit the Windows key. Type Microsoft Teams and launch it

2. Alklaku la tri-punkta ikono apud via Profilo Picture en Teamoj.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Ŝanĝu al la aparatoj tab in the left pane and scroll down the right screen.

4. Nun, en la fotilo menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Tiam, elektu la fotilo you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Ankaŭ Legu: Kiel Ŝanĝi Microsoft Teams Profila Avataron

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Eliru teamoj kaj lanĉi Taskministro premante Klavoj Ctrl + Shift + Esc Samtempe.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. En la procezoj langeto, elektu la Microsoft-Teamoj programs that are running in the background and select Fini Taskon.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Tiam, frapu la Vindozo-ŝlosilo kaj tajpu % appdata% MicrosoftTeams en la serĉbararo.

4. Alklaku malfermita kiel montrite.

Open Teams Roaming folder

5. Nun elektu all the files and folders within the folder and select the forviŝi elekto.

Now, select all the files and folders within the folder and select the Delete option.

6. Reinŝalti via Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tajpu Administranto de aparatoj en la Serĉmenuo de Windows 10 kaj malfermu ĝin.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Nun, duoble alklaku ĉambroj pligrandigi ĝin.

expand the Cameras section by double-clicking on it

3. Tiam, dekstre alklaku la camera device (HP TrueVision HD, for example) and select the Malebligu mekanismon opcio kiel montrite.

Noto: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Konfirmu la instigon klakante sur Jes.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Noto: Make sure you re-enable the default camera adapter again after fixing the issue.

Ankaŭ Legu: Kiel Ebligi aŭ Malebligi Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Premu la fenestroj ŝlosilo. Tajpu Google Chrome kaj lanĉu ĝin.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Alklaku la tri-punkta ikono kaj elektu la Agordoj elekto.

Click on the three-dotted icon and select the Settings option

3. Nun elektu Sekureco kaj Privateco in the left pane and choose Agordoj from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the fotilo opcio sub la permesojn menuo kiel montrite.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Ĉi tie, elektu la Retejoj povas peti uzi vian fotilon option and make sure teamoj is not added in Not allowed to use your camera listo.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your retumilo and check if you have fixed the Teams video not working issue.

Metodo 6: Ĝisdatigu Vindozon

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Premu la Vindozo + I klavoj kune malfermi Agordoj en via komputilo.

2. Nun elektu Ĝisdatigo kaj Sekureco.

Nun elektu Ĝisdatigon kaj Sekurecon

3. Elektu Kontrolu ĝisdatigojn de la dekstra panelo.

select Check for Updates from the right panel

4A. If your system is outdated, click instali nun por elŝuti kaj instali la lastan version.

If your system is outdated, click Install now to download and install the latest version

4B. Se via sistemo jam estas ĝisdatigita, tiam ĝi montros Vi estas ĝisdatigita mesaĝo.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Ankaŭ Legu: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Batu la Vindozo-ŝlosilo kaj tajpu Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Permesu programon aŭ funkcion per Vindozo Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Tiam, klaku Ŝanĝu agordojn. Finally, check for Microsoft-Teamoj to allow through the Firewall.

Noto: Vi povas uzi Permesu alian apon... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Fine, klaku OK por savi la ŝanĝojn.

Option II: Disable Firewall Temporarily

Noto: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Premu la fenestroj ŝlosilo. Tajpu kontrolo Panelo kaj malfermu ĝin.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Agordu Rigardu per as kategorio kaj elektu Sistemo kaj Sekureco.

Set View by as Category and select System and Security

3. Nun, alklaku Windows Defender Firewall, kiel montrite ĉi tie.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Elektu la Ŝaltu aŭ malŝaltu Windows Defender Firewall opcio de la maldekstra menuo.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Malŝalti Vindozan Defendilon (ne rekomendinda) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Klako OK kaj Reinŝalti via komputilo.

Metodo 8: Malebligu VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Batu la Vindozo-ŝlosilo kaj tajpu Agordoj de VPN en la serĉbararo.

Hit the Windows key and type VPN settings in the search bar

2. En la Agordoj fenestro, malkonekti la aktivan VPN servo.

3. Malŝaltu la VPN-opcioj sub Pliaj opcioj.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Ankaŭ Legu: Ripari Microsoft Teams Daŭre Rekomencas

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lanĉu la Administranto de aparatoj using the steps mentioned above and expand the ĉambroj per duobla klako sur ĝi.

expand the Cameras section by double-clicking on it

2. Nun, dekstre alklaku la ŝoforo kaj elektu Malinstalu mekanismon.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Klako Malinstali en la prompto.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. lenovo).

lenovo intel camera driver download page

5. trovi kaj Elŝuti la ŝoforoj respondaj al la Vindoza versio en via komputilo.

6. Unufoje elŝutita, duoble alklaku la elŝutita dosiero kaj sekvu la surekranajn instrukciojn por instali ĝin.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in metodo 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Ankaŭ Legu: Kiel Agordi Statuson de Microsoft Teamoj Kiel Ĉiam Disponebla

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Iru al la Mikrosofta Subtena paĝo.

Mikrosofta Subtena paĝo

2A. You can use the Akiru Helpan apon in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Malfermu Ricevi Helpon butonon.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the retumilo versio to submit your problem. To do so, click on the Akiri subtenon ligilo.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Nun, tajpu your problem en la Tell us your problem so we can get you the right help and support kampo kaj batis Enigu.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

rekomendita:

Ni esperas, ke ĉi tiu gvidilo estis helpema kaj vi povus ripari Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.