Decembro 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses biometria aŭtentikigo that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Korektoj Por Windows Hello Fingerprint Ne Funkcias En Vindozo 10

  1. Instalu ĝisdatigojn permane.
  2. Rulu problemon pri Aparataro kaj Aparato.
  3. Restarigi opciojn pri fingrospuro kaj vizaĝrekono.
  4. Ebligu Biometrikon en Group Policy Editor.
  5. Modifi agordojn de Vindoza Saluton Grupo-Politiko.
  6. Ĝisdatigu Sistemajn Ŝoforojn.
  7. Faru Vindozan Restarigon.
  8. Malŝalti Rapidan Komencon.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Agordoj> Ĝisdatigo kaj Sekureco> Vindozo-Ĝisdatigo
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • klaku Komenco> Agordoj> Ĝisdatigo kaj Sekureco> Solvi Problemojn.

Reset Fingerprint & Facial Recognition Options

  • klaku Komenco > Agordoj > Kontoj.
  • Alklaku Ensaluti opcioj.
  • trovi vizaĝa Rekono or Fingerprint options, and click on the Fingerprint elekto.
  • elektu forigi, and do the same for vizaĝa Rekono.
  • Poste alklaku komenci and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • tipo gpedit en la serĉujo kaj alklaku Redakti Politikan Grupon.
  • klaku Komputila Agordo> Administraj Ŝablonoj.
  • Duobla klako Fenestraj Komponantoj.
  • Duobla klako biometriko in the right pane and check whether all its settings are configured. 
  • If they show Ne Konfigurita, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Enabled kaj poste klaku Apliki> Bone.
  • Duobla klako Allow user to login using biometrics kaj elektu Enabled. 
  • klaku Apliki> Bone.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Dekstra-klako Komenco> Kuru. Tajpu gpedit kaj gazetaro Enigu. 
  • klaku Komputila Agordo> Administraj Ŝablonoj.
  • Poste, duoble alklaku Fenestraj Komponantoj.
  • Duobla klako biometriko.
  • Duobla klako Vizaĝaj trajtoj.
  • Dekstra-klako Configure enhanced anti-spoofing kaj elektu redakti.
  • Malebligi Configure enhanced anti-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Komenco> Aparata Administranto.
  • Find the relevant drivers under Biometriaj aparatoj, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Dekstre alklaku kaj elektu Serĉi ŝanĝojn de aparataro and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Biometriaj Aparatoj kaj elektu Ruliĝu Reveno Ŝoforo in the properties section. 
  • klaku OK post kiam ĝi finiĝis.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC kaj klaku komenci.

Noto: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • klaku Start > Settings > System > Power & Sleep
  • klaku Pliaj Potencaj Agordoj.
  • Poste alklaku Choose what Power button does.
  • klaku Change Settings that are unavailable kaj malmarku la Rapida lanĉo box if it’s selected, and click Konservu ŝanĝojn.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • klaku Agordoj > Ĝisdatigo kaj Sekureco > Vindozaj Ĝisdatigoj.
  • Iru al Vidi Ĝisdatigan Historion.
  • klaku Malinstali ĝisdatigojn ligilo.
  • A new screen will open showing the Instalitaj Ĝisdatigoj. Right-click each and select Malinstali. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • En la serĉo-skatolo tajpu Ensaluti kaj premu Enter por malfermi la kontoj menuo. 
  • Iru al Ensaluti opcioj kaj klaku Agordi sub la Windows Hello Fingerprint sekcio.
  • klaku komenci and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • klaku Komenco > Agordoj > Aplikoj. en Apps kaj Trajtoj. 
  • Find your fingerprint reader and click on it. Click Malinstali kaj konfirmu la agon.
  • Dekstra-klako Komenco> Aparata Administranto kaj pligrandigi la Biometriaj aparatoj kategorio.
  • Find your fingerprint reader, right-click, then select Uninstall device, kaj konfirmu la agon.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the USBa Radika Nabo.
  • Duobla klako USBa Radika Nabo malfermi ĝian Propraĵoj. 
  • Malŝalti la Permesu la komputilon forĵeti ĉi tiun aparaton por savi potencon option box under the Potenca Administrado tab. Repeat for all USB Root Hub entries.

Ripari Sistemajn Dosierojn

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • tipo CMD en la serĉkesto kaj elektu Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Dekstra-klako Komenco> Kuru kaj tajpu servoj.msc. Press Enter to open the Services window and search for the Servo de Administranto de Akreditaĵoj.
  • Duobla klako al la credencial Direktisto Service to open the Propraĵoj window and go to Serva Stato.
  • klaku ĉesigi, kaj poste alklaku la komenco button again to restart the service. 
  • klaku Apliki> Bone and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.