9 formas de arreglar la aplicación Netflix que no funciona en Windows 10

If you’re trying to fix the Netflix app not working on Windows 10 issue then don’t worry as thousand of others have faced a similar situation where their Netflix app doesn’t work and they are left with no choice but to opt other methods of watching Netflix videos or movies on their PC. But don’t worry as today in this guide we will discuss various ways via which you can resolve this issue easily. But before moving forward let’s just understand a little more about the Netflix and underlying issue.

Netflix: Netflix is an American media services provider founded in 1997 by Reed Hastings and Marc Randolph. The company’s main business model is its subscription-based streaming service which allows customers to stream a plethora of films, TV series, documentaries, including those produced in-house. All the content on Netflix is ad-free and the only thing which you required to use Netflix is a good internet connection provided you’re a paid member.

Netflix is one of the most popular & best video streaming services out there but nothing is perfect, so there are various issues that arise while streaming Netflix on your PC. There are various reasons behind the Windows 10 Netflix app not working, crashing, not opening, or unable to play any video, etc. Also, customers have complained about a black screen on their TV when they start Netflix and because of this, they are unable to stream anything.

If you’re among such users who are facing any one of the above-mentioned issues then don’t worry as we will troubleshoot the issue of the Netflix app not working properly on Windows 10 PC.

Why Isn’t Netflix App Working on Windows 10?

There are various reasons because of which Netflix isn’t working but some of them are listed below:

• Windows 10 not up-to-date
• Date & time issue
• Netflix app might be corrupted or outdated
• Graphics drivers are outdated
• Problemas de DNS
• Netflix might be down

But before you try any advance troubleshooting methods, it is always recommended to make sure of the following:

• Reinicia tu PC
• Always try to restart the Netflix app when you face any issues
• Check your internet connectivity as you need to a good internet connection to stream Netflix
• The date & time settings of your PC must be correct. If they are not correct then follow this guide.

After performing the above, if your Netflix app is still not working properly then try the below methods.

How to Fix Netflix App Not Working On Windows 10

Below are given different methods using which you can fix your problem of Netflix app not working on Windows10:

Método 1: buscar actualizaciones

It can be possible that the Netflix app is not working problems arising because your Windows is missing some crucial updates or the Netflix app is not updated. By updating the Windows and by updating the Netflix app your problem may be resolved.

To update Window follow the below steps:

1.Presione la tecla Windows + I para abrir Configuración y luego haga clic en Actualización y seguridad.

2.From the left-hand side menu, click on Windows Update.

3.Ahora haga clic en "Buscar actualizaciones”Para comprobar si hay actualizaciones disponibles.

4.Si hay alguna actualización pendiente, haga clic en Descargue e instale actualizaciones.

5.Una vez descargadas las actualizaciones, instálelas y su Windows estará actualizado.

To update the Netflix app follow the below steps:

1. Abre el microsoft Store by searching for it using the search bar.

2.Hit the enter at the top result of your search and the Microsoft Store will open up.

3.Haga clic en tres puntos icono disponible en la esquina superior derecha.

4.Ahora haga clic en el Descargas y actualizaciones.

5.A continuación, haga clic en el Recibir actualizaciones del botón.

6.If there are any updates available then it will be automatically downloaded & installed.

After updating your Windows and Netflix app, check if your Netflix app is now working properly or not.

Method 2: Reset the Netflix App on Windows 10 

By resting the Netflix app to its default settings, the Netflix app may start working properly. To reset the Netflix Windows app, follow the below steps:

1.Presione la tecla Windows + I para abrir Ajustes a continuación, haga clic en Aplicaciones. 

2.From the left-hand menu, select Aplicaciones y características luego search for Netflix app en el cuadro de búsqueda.

3.Click on the Netflix app then click on the Opciones avanzadas .

4.Under Advanced options, scroll down and find the Reset option.

5.Ahora haga clic en el Botón de reinicio under the Reset option.

6.After resetting the Netflix app, your problem may be fixed.

Método 3: actualizar los controladores de gráficos

If you’re facing the issue where Netflix app not working then the most probable cause for this error is corrupted or outdated Graphics card driver. When you update Windows or install a third-party app then it can corrupt the video drivers of your system. If you face any such issues then you can easily update graphics card drivers and resolve the Netflix app problem.

Once you have updated Graphics driver, restart your PC and see if you’re able to fix the Netflix app not working on Windows 10.

Reinstall Graphics Card Driver

1.Presione la tecla Windows + R y luego escriba devmgmt.msc y presione Enter para abrir el Administrador de dispositivos.

2.Expanda Adaptadores de pantalla y luego haga clic derecho en su tarjeta gráfica NVIDIA y seleccione Desinstalar.

2.Si se le solicita confirmación, seleccione Sí.

3.Presione la tecla Windows + X y luego seleccione Panel de control.

4.Desde el Panel de control, haga clic en Desinstalar un programa.

5.A continuación, desinstale todo lo relacionado con Nvidia.

6.Reinicie su sistema para guardar los cambios y descargue nuevamente la configuración del desplegable sitio web del fabricante.

5. Una vez que estés seguro de haber eliminado todo, intente instalar los controladores nuevamente.

Method 4: Deleting the mspr.hds file

The mspr.hds file is used by Microsoft PlayReady which is a Digital Rights Management (DRM) program used by most of the online streaming services including Netflix. The file name mspr.hds itself implies the Microsoft PlayReady HDS file. This file is stored in the following directories:

For Windows: C:ProgramDataMicrosoftPlayReady
For MacOS X: /Library/Application Support/Microsoft/PlayReady/

By deleting the mspr.hds file you will force Windows to create a new one which will be error-free. To delete mspr.hds file follows the below steps:

1.Press Windows Key + E to open Windows File Explorer.

2.Ahora haga doble clic en el C: el lado de la transmisión (Windows drive) to open.

3.From the search box that is available on the top right corner, search for the mspr.hds file.

Nota: Or else you can directly navigate to C:ProgramDataMicrosoftPlayReady

4.Type mspr.hds in the search box and hit Enter. Wait until the search is completely finished.

5.Once the search is completed, select all the files under mspr.hds.

6. Presione el borrar el botón en tu teclado o right-click on any one file y seleccione el borrar opción desde el menú contextual.

7.Once all the files related to mspr.hds are deleted, restart your computer.

Once the computer restarts, again try to run the Netflix app and it might run without any issues.

Método 5: vaciar DNS y restablecer TCP/IP  

Sometimes Netflix app does not connect to the internet because it is trying to resolve the server IP address for the entered URL which maybe not be valid anymore and that is why it is not able to find the corresponding valid server IP address. So, by flushing the DNS and resetting the TCP/IP your problem may be fixed. To flush DNS follow the below steps:

1.Haga clic derecho en el botón de Windows y seleccione "Símbolo del sistema (administrador)“. Or you can use this guide to open Elevated Command Prompt.

2.Type the following commands one by one and press Enter after typing each command:

ipconfig /release
ipconfig /renew
netsh winsock reset
netsh int ip reset
ipconfig /flushdns
ipconfig /registerdns
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh int tcp show global

3.Reboot your PC to save changes, and you will be good to go.

After completing the above steps, the TCP/IP address will be reset. Now, try to run the Netflix app & the problem may be resolved.

Método 6: cambiar la dirección del servidor DNS 

1.Press Windows Key + I to open Settings then click on the Red e Internet.

2.Make sure to click on Status then scroll down to the bottom of the page and click on the Network and Sharing Centre link.

3.Click on your network connection (Wi-Fi), and click on the Propiedades del botón.

4.Select Versión de protocolo de Internet 4 (TCP/IPv4) y nuevamente haga clic en el Propiedades del botón.

5.Marca de verificación “Use the following DNS server addresses” and enter the following in respective fields:

Preferred DNS server: 8.8.8.8
Alternative DNS server: 8.8.4.4

6.Save the settings and reboot.

Method 7: Install the Latest Version of Silverlight

In order to stream videos on Windows 10, Netflix app uses Silverlight. Generally, Microsoft Silverlight updates automatically to the latest version during Windows update. But you can also manually update it by downloading it from the Sitio web de Microsoft and then install it. After the installation is complete, restart your computer and check if your problem is resolved or not.

Method 8: Reinstall the Netflix App  

Si ninguno de los métodos anteriores funciona, entonces uninstall your Netflix app and reinstall it again. This method may be able to resolve your problem.

To uninstall Netflix app follow the below steps:

1.Type control in the Windows search bar then click on the top result to open Control Panel.

2.Haga clic en Desinstalar un programa link under Programs.

3.Scroll down and find the Netflix app on the list.

4.Ahora right-click on the Netflix app y seleccionar Desinstalar.

5.Click on Yes when asking for confirmation.

6.Restart your computer the Netflix app will be completely removed from your device.

7.To install Netflix again, descargarlo de la tienda de Microsoft e instalarlo.

8.Once you install the Netflix app again, the problem may be resolved.

Method 9: Check Netflix status

Finally, check if Netflix is down by ir aquí. If you have an error code, you may also search for it here.

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Hopefully, using one of the above methods you may be able to Fix Netflix App Not Working On Windows 10 and you will be able to enjoy Netflix videos again without any interruption.