Arreglar la videollamada de Microsoft Teams que no funciona

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

• Corrupt/incompatible camera drivers.
• Additional camera devices are configured to your Windows 10 PC.
• Camera permission is not granted on your computer.
• A third-party antivirus program or Firewall is interfering with the Teams software.
• Some other applications in your device are using your inbuilt camera.
• VPN/Proxy interference.
• Sistema operativo desactualizado.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Solución básica de problemas

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

• If you are using an external web camera, the first thing you have to do is to desenchufar the web camera from the USB port, reiniciar your computer, and volver a enchufar it again after some time.
• If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

• Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
• If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
• Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Cerrar aplicaciones en segundo plano

Método 1: Ejecute el Solucionador de problemas de hardware y dispositivos

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Prensa Teclas Windows + R juntos para lanzar el Ejecutar caja de diálogo.

2. Escribe msdt.exe -id Diagnóstico del dispositivo y golpear Participar.

3 Luego, haga clic en Siguiente.

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplicar esta revisión and follow the on-screen instructions. Then, reanudar tu dispositivo.

4B. If there is no issue with the drivers, click Cerrar el solucionador de problemas en la siguiente pantalla.

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Presione el Tecla de Windows. Tipo Microsoft Teams y lanzarlo

2. Haga clic en el icono de tres puntos junto a tu Imagen de Perfil en equipos.

3. Cambiar a la Dispositivos tab in the left pane and scroll down the right screen.

4. Ahora, en el Cámara menu, expand the drop-down menu.

5. Luego, elige el cámara you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

Lea también Cómo cambiar el avatar del perfil de Microsoft Teams

Método 3: borrar la caché de Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Salida Equipos y lanzar Administrador de tareas presionando Ctrl + Shift + Esc teclas simultaneamente.

2. En el Procesos , seleccione Microsoft Teams programs that are running in the background and select Terminar Tarea.

3. Luego, presiona el Tecla de Windows y el tipo % appdata% MicrosoftTeams en la barra de búsqueda

4. Hacer clic en Abierto como se muestra.

5. Ahora, seleccione all the files and folders within the folder and select the Borrar .

6. reiniciar su PC con Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Escribe Administrador de dispositivos existentes Menú de búsqueda de Windows 10 y ábrelo.

2. Ahora, haz doble clic Cámaras para ampliarlo.

3. Luego, haga clic derecho en el camera device (HP TrueVisionHD, for example) and select the Deshabilitar dispositivo opción como se muestra.

Nota: Ensure you select a camera that you are not currently using in Teams.

4. Confirme el mensaje haciendo clic en Sí.

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Nota: Make sure you re-enable the default camera adapter again after fixing the issue.

Lea también Cómo habilitar o deshabilitar Push to Talk de Microsoft Teams

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. presione el Windows llave. Tipo Google Chrome y lanzarlo

2. Haga clic en el icono de tres puntos y seleccione el Ajustes .

3. Ahora, seleccione Seguridad y privacidad in the left pane and choose Configuración del sitio de la página principal.

4. Scroll down the main screen and select the Cámara Bajo el Permisos menú como se muestra.

5. Aquí, seleccione el Los sitios pueden solicitar usar su cámara option and make sure Equipos is not added in Not allowed to use your camera lista.

6. Relaunch your cada navegador and check if you have fixed the Teams video not working issue.

Método 6: actualizar Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. presione el Windows + I teclas juntos para abrir Ajustes en tu ordenador.

2. Ahora, seleccione Actualización y seguridad.

3. Seleccionar Buscar actualizaciones desde el panel derecho.

4A. If your system is outdated, click instalar ahora para descargar e instalar la última versión.

4B. Si su sistema ya está actualizado, mostrará estás al día mensaje.

Lea también ¿Dónde se almacenan las grabaciones de Microsoft Teams?

Método 7: deshabilitar el firewall (no recomendado)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Presione el Tecla de Windows y el tipo Firewall de Windows Defender. Open the best results.

2. En la ventana emergente, haga clic en Permitir una aplicación o función a través del Firewall de Windows Defender.

3. Luego, haga clic en Cambiar ajustes. Finally, check for Microsoft Teams to allow through the Firewall.

Nota: Puedes usar Permitir otra aplicación... to browse your program if your desired application or program does not exist in the list.

4 Finalmente, haga clic OK Para guardar los cambios.

Option II: Disable Firewall Temporarily

Nota: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. presione el Windows llave. Tipo Panel de Control y ábrelo.

2. Set Ver por as Categoría y seleccionar Sistema y seguridad.

3. Ahora, haga clic en cortafuegos de Windows Defender, como se muestra aquí.

4. Seleccione Activar o desactivar el Firewall de Windows Defender opción desde el menú de la izquierda.

5. Ahora, marque las casillas al lado de Apague el Firewall de Windows Defender (no recomendado) option wherever available on this screen.

6. Hacer clic en OK y reiniciar tu computador.

Método 8: deshabilitar VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Presione el Tecla de Windows y el tipo Configuración de VPN en la barra de búsqueda

2. En el Ajustes ventana, desconecte el activo VPN .

3. Desactive el Opciones de VPN bajo Opciones Avanzadas.

Lea también Reparar Microsoft Teams sigue reiniciando

Método 9: reinstalar los controladores de la cámara

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lanza el Administrador de dispositivos using the steps mentioned above and expand the Cámaras haciendo doble clic sobre él.

2. Ahora, haga clic derecho en el conductor y seleccionar Desinstalar dispositivo.

3. Hacer clic en Desinstalar en el aviso.

4. Now, visit the manufacturer’s website (e.g. Lenovo).

5. Encuentre y Descargar los controladores correspondientes a la versión de Windows en su PC.

6. Una vez descargado, haga doble clic en el archivo descargado y siga las instrucciones en pantalla para instalarlo.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

• If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Método 5.
• If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Lea también How To Set Microsoft Teams Status As Always Available

Método 11: póngase en contacto con el soporte técnico de Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Vaya a la Página de soporte de Microsoft.

2A. Puedes usar el Obtener aplicación de ayuda en su sistema Windows 10 para enviar su consulta. Para esto, haga clic en el Abra la aplicación Obtener ayuda y confirme el mensaje haciendo clic en el Abrir Obtener ayuda del botón.

2B. Además, podrías utilizar el versión del navegador para enviar su problema. Para hacerlo, haga clic en el Obtén apoyo .

3. Ahora, escriba tu problema existentes Cuéntenos su problema para que podamos brindarle la ayuda y el soporte adecuados. campo y golpe Participar.

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

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