Parandage, et Microsoft Teamsi videokõne ei tööta
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Aegunud operatsioonisüsteem.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Põhiline tõrkeotsing
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to lahti ühendage the web camera from the USB port, reboot your computer, and ühendage uuesti it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Sulgege taustarakendused
1. meetod: käivitage riistvara ja seadmete tõrkeotsing
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. press Windows + R-klahvid koos käivitada jooks Dialoogikast.
2. Tüüp msdt.exe -ID DeviceDiagnostic ja tabas sisene.
3. Seejärel klõpsake nuppu järgmine.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Rakenda see parandus and follow the on-screen instructions. Then, restart teie seade.
4B. If there is no issue with the drivers, click Sulgege tõrkeotsija järgmisel ekraanil.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Vajutage nuppu Windows klahv. Tüüp Microsoft Teams ja käivitage see.
2. Klõpsake nupul kolme punktiga ikoon teie kõrval Profiili pilti meeskonnas.
3. Lülitage seadmed tab in the left pane and scroll down the right screen.
4. Nüüd, kaamera menu, expand the drop-down menu.
5. Seejärel valige kaamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Samuti loe: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. Välju Võistkonnad ja käivitada Task Manager vajutades Ctrl + Shift + Esc klahvid samaaegselt.
2. Aastal protsessid sakk, valige Microsoft Teams programs that are running in the background and select End Task.
3. Seejärel vajutage nuppu Windows klahv ja tüüp % appdata% MicrosoftTeams otsinguribal.
4. Kliki avatud nagu näidatud.
5. Nüüd valige all the files and folders within the folder and select the kustutama valik.
6. Reboot teie Windows 10 arvutit.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Tüüp Device Manager aasta Windows 10 otsingumenüü ja avage see.
2. Nüüd topeltklõpsake Kaamerad selle laiendamiseks.
3. Seejärel paremklõpsake ikooni camera device (HP TrueVision HD, for example) and select the Keelake seade suvand nagu näidatud.
Märge: Ensure you select a camera that you are not currently using in Teams.
4. Kinnitage viip, klõpsates nuppu Jah.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Märge: Make sure you re-enable the default camera adapter again after fixing the issue.
Samuti loe: Kuidas lubada või keelata Microsoft Teamsi Push to Talk
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. Vajutage nuppu Windows võti. Tüüp Google Chrome ja käivitage see.
2. Klõpsake nupul kolme punktiga ikoon Ja valige see Seaded valik.
3. Nüüd valige Turvalisus ja privaatsus in the left pane and choose Saidi seaded from the main page.
4. Scroll down the main screen and select the kaamera võimaluse alusel Õigused menüü, nagu näidatud.
5. Siin valige Saidid võivad küsida luba teie kaamera kasutamiseks option and make sure Võistkonnad is not added in Not allowed to use your camera nimekiri.
6. Relaunch your brauseri and check if you have fixed the Teams video not working issue.
6. meetod: värskendage Windowsi
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. Vajutage nuppu Klahvid Windows + I koos avada Seaded oma arvutis.
2. Nüüd valige Värskendamine ja turvalisus.
3. Vali Kontrolli värskendusi parempoolsest paneelist.
4A. If your system is outdated, click Installi kohe uusima versiooni allalaadimiseks ja installimiseks.
4B. Kui teie süsteem on juba ajakohane, kuvatakse see Oled kursis sõnum
Samuti loe: Kus Microsoft Teamsi salvestisi hoitakse?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Vajutage nuppu Windows klahv ja tüüp Windowsi kaitsja tulemüür. Open the best results.
2. In the pop-up window, click on Rakenduse või funktsiooni lubamine Windows Defenderi tulemüüri kaudu.
3. Seejärel klõpsake nuppu Muuda seadeid. Finally, check for Microsoft Teams to allow through the Firewall.
Märge: Võite kasutada Luba teine rakendus… to browse your program if your desired application or program does not exist in the list.
4. Lõpuks klõpsake nuppu OK muudatuste salvestamiseks.
Option II: Disable Firewall Temporarily
Märge: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. Vajutage nuppu Windows võti. Tüüp juhtpaneel ja avage see.
2. Määra Vaata võrra as Kategooria ja valige Süsteem ja turvalisus.
3. Nüüd klõpsake Windows Defender Firewall, nagu siin näidatud.
4. Valige Lülitage Windows Defenderi tulemüür sisse või välja vasakpoolsest menüüst.
5. Now, check the boxes next to the Lülitage Windows Defenderi tulemüür välja (pole soovitatav) option wherever available on this screen.
6. klõps OK ja Reboot teie arvuti.
8. meetod: keelake VPN
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Vajutage nuppu Windows klahv ja tüüp VPN-i seaded otsinguribal.
2. Aastal Seaded window, disconnect the active VPN teenust.
3. Lülitage välja VPN-i valikud all Advanced Options.
Samuti loe: Parandus Microsoft Teams jätkab taaskäivitamist
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Käivita Device Manager using the steps mentioned above and expand the Kaamerad topeltklõpsates sellel.
2. Nüüd paremklõpsake ikooni juht ja valige Seadme desinstallimine.
3. klõps Uninstall viipas.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. leidma ja Lae teie arvutis olevale Windowsi versioonile vastavad draiverid.
6. Pärast allalaadimist topeltklõpsake ikooni allalaaditud fail ja järgige selle installimiseks ekraanil kuvatavaid juhiseid.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Meetod 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Samuti loe: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Mine Microsofti tugileht.
2A. You can use the Hankige abirakendus in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Avage Abi hankimine nuppu.
2B. Also, you could use the brauseri versioon to submit your problem. To do so, click on the Klienditugi link.
3. Nüüd tippige your problem aasta Tell us your problem so we can get you the right help and support põllule ja löö sisene.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Soovitan:
Loodame, et see juhend oli kasulik ja saate seda parandada Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.