Märtsil 4, 2022

Parandage, et Microsoft Teamsi videokõne ei tööta

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Parandage, et Microsoft Teamsi videokõne ei tööta

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Aegunud operatsioonisüsteem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Põhiline tõrkeotsing

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to lahti ühendage the web camera from the USB port, reboot your computer, and ühendage uuesti it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Sulgege taustarakendused

1. meetod: käivitage riistvara ja seadmete tõrkeotsing

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. press Windows + R-klahvid koos käivitada jooks Dialoogikast.

2. Tüüp msdt.exe -ID DeviceDiagnostic ja tabas sisene.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Seejärel klõpsake nuppu järgmine.

Seejärel klõpsake nuppu Edasi

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Rakenda see parandus and follow the on-screen instructions. Then, restart teie seade.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Sulgege tõrkeotsija järgmisel ekraanil.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Vajutage nuppu Windows klahv. Tüüp Microsoft Teams ja käivitage see.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klõpsake nupul kolme punktiga ikoon teie kõrval Profiili pilti meeskonnas.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Lülitage seadmed tab in the left pane and scroll down the right screen.

4. Nüüd, kaamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Seejärel valige kaamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Samuti loe: How to Change Microsoft Teams Profile Avatar

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Välju Võistkonnad ja käivitada Task Manager vajutades Ctrl + Shift + Esc klahvid samaaegselt.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Aastal protsessid sakk, valige Microsoft Teams programs that are running in the background and select End Task.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Seejärel vajutage nuppu Windows klahv ja tüüp % appdata% MicrosoftTeams otsinguribal.

4. Kliki avatud nagu näidatud.

Open Teams Roaming folder

5. Nüüd valige all the files and folders within the folder and select the kustutama valik.

Now, select all the files and folders within the folder and select the Delete option.

6. Reboot teie Windows 10 arvutit.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Tüüp Device Manager aasta Windows 10 otsingumenüü ja avage see.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Nüüd topeltklõpsake Kaamerad selle laiendamiseks.

expand the Cameras section by double-clicking on it

3. Seejärel paremklõpsake ikooni camera device (HP TrueVision HD, for example) and select the Keelake seade suvand nagu näidatud.

Märge: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Kinnitage viip, klõpsates nuppu Jah.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Märge: Make sure you re-enable the default camera adapter again after fixing the issue.

Samuti loe: Kuidas lubada või keelata Microsoft Teamsi Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Vajutage nuppu Windows võti. Tüüp Google Chrome ja käivitage see.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klõpsake nupul kolme punktiga ikoon Ja valige see Seaded valik.

Click on the three-dotted icon and select the Settings option

3. Nüüd valige Turvalisus ja privaatsus in the left pane and choose Saidi seaded from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the kaamera võimaluse alusel Õigused menüü, nagu näidatud.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Siin valige Saidid võivad küsida luba teie kaamera kasutamiseks option and make sure Võistkonnad is not added in Not allowed to use your camera nimekiri.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your brauseri and check if you have fixed the Teams video not working issue.

6. meetod: värskendage Windowsi

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Vajutage nuppu Klahvid Windows + I koos avada Seaded oma arvutis.

2. Nüüd valige Värskendamine ja turvalisus.

Nüüd valige Värskendus ja turvalisus

3. Vali Kontrolli värskendusi parempoolsest paneelist.

select Check for Updates from the right panel

4A. If your system is outdated, click Installi kohe uusima versiooni allalaadimiseks ja installimiseks.

If your system is outdated, click Install now to download and install the latest version

4B. Kui teie süsteem on juba ajakohane, kuvatakse see Oled kursis sõnum

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Samuti loe: Kus Microsoft Teamsi salvestisi hoitakse?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Vajutage nuppu Windows klahv ja tüüp Windowsi kaitsja tulemüür. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Rakenduse või funktsiooni lubamine Windows Defenderi tulemüüri kaudu.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Seejärel klõpsake nuppu Muuda seadeid. Finally, check for Microsoft Teams to allow through the Firewall.

Märge: Võite kasutada Luba teine ​​rakendus… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Lõpuks klõpsake nuppu OK muudatuste salvestamiseks.

Option II: Disable Firewall Temporarily

Märge: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Vajutage nuppu Windows võti. Tüüp juhtpaneel ja avage see.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Määra Vaata võrra as Kategooria ja valige Süsteem ja turvalisus.

Set View by as Category and select System and Security

3. Nüüd klõpsake Windows Defender Firewall, nagu siin näidatud.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Valige Lülitage Windows Defenderi tulemüür sisse või välja vasakpoolsest menüüst.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Lülitage Windows Defenderi tulemüür välja (pole soovitatav) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klõps OK ja Reboot teie arvuti.

8. meetod: keelake VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Vajutage nuppu Windows klahv ja tüüp VPN-i seaded otsinguribal.

Hit the Windows key and type VPN settings in the search bar

2. Aastal Seaded window, disconnect the active VPN teenust.

3. Lülitage välja VPN-i valikud all Advanced Options.

Katkestage aknas Seaded aktiivse VPN-teenuse ühendus ja lülitage VPN-i valikud jaotises Täpsemad suvandid välja

Samuti loe: Parandus Microsoft Teams jätkab taaskäivitamist

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Käivita Device Manager using the steps mentioned above and expand the Kaamerad topeltklõpsates sellel.

expand the Cameras section by double-clicking on it

2. Nüüd paremklõpsake ikooni juht ja valige Seadme desinstallimine.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klõps Uninstall viipas.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. leidma ja Lae teie arvutis olevale Windowsi versioonile vastavad draiverid.

6. Pärast allalaadimist topeltklõpsake ikooni allalaaditud fail ja järgige selle installimiseks ekraanil kuvatavaid juhiseid.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Meetod 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Samuti loe: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Mine Microsofti tugileht.

Microsofti tugileht

2A. You can use the Hankige abirakendus in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Avage Abi hankimine nuppu.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the brauseri versioon to submit your problem. To do so, click on the Klienditugi link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Nüüd tippige your problem aasta Tell us your problem so we can get you the right help and support põllule ja löö sisene.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Soovitan:

Loodame, et see juhend oli kasulik ja saate seda parandada Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.