Martxoaren 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft taldeak is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Sistema eragile zaharkitua.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Oinarrizko Arazoak konpontzea

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to deskonektatzea the web camera from the USB port, berrabiarazi your computer, and berriro entxufatu it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Itxi atzeko planoko aplikazioak

1. metodoa: Exekutatu hardware eta gailuen arazoak konpontzeko

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Prentsa Windows + R teklak elkarrekin martxan jartzeko Korrika egin elkarrizketa-koadroa.

2. Mota msdt.exe -id Gailuaren diagnostikoa eta hit Sartu.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Ondoren, egin klik hurrengo.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Aplikatu konponketa hau and follow the on-screen instructions. Then, berrabiarazi zure gailua.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Itxi arazo-konpontzailea hurrengo pantailan

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Sakatu Windows tekla. Mota Microsoft taldeak eta martxan jarri.

Hit the Windows key. Type Microsoft Teams and launch it

2. Egin klik gainean hiru puntuko ikonoa zure ondoan Profile irudia Taldeetan.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Aldatu Gailuak tab in the left pane and scroll down the right screen.

4. Orain, en Kamara menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Ondoren, aukeratu kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Era berean, irakurri: How to Change Microsoft Teams Profile Avatar

3. metodoa: Garbitu Microsoft Teams Cachea

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Irten Taldeak eta martxan jarri Zeregin kudeatzailea sakatuz Ktrl + Shift + Esc teklak aldi berean.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. In the Prozesuak fitxan, hautatu Microsoft taldeak programs that are running in the background and select Amaitu saioa.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Ondoren, sakatu Windows tekla eta idatzi % appdata% MicrosoftTeams bilaketa-barran.

4. Egin klik Ireki erakusten den moduan.

Open Teams Roaming folder

5. Orain, hautatu all the files and folders within the folder and select the Ezabatu aukera.

Now, select all the files and folders within the folder and select the Delete option.

6. Berrabiatu your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Mota Gailu kudeatzailea in the Windows 10 bilaketa-menua eta ireki.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Orain, egin klik bikoitza Cámaras zabaltzeko.

expand the Cameras section by double-clicking on it

3. Ondoren, egin klik eskuineko botoiarekin camera device (HP TrueVision HD, for example) and select the Desgaitu gailua aukera erakusten den moduan.

Ohar: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Berretsi gonbita klik eginez Bai.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Ohar: Make sure you re-enable the default camera adapter again after fixing the issue.

Era berean, irakurri: Nola gaitu edo desgaitu Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Sakatu Windows giltza. Mota google Chrome eta martxan jarri.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Egin klik gainean hiru puntuko ikonoa eta aukeratu Ezarpenak aukera.

Click on the three-dotted icon and select the Settings option

3. Orain, hautatu Segurtasuna eta pribatutasuna in the left pane and choose Gunearen ezarpenak from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamara aukera azpian Baimenak menua erakusten den moduan.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Hemen, hautatu Guneek zure kamera erabiltzeko eska dezakete option and make sure Taldeak is not added in Not allowed to use your camera Zerrenda.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your nabigatzailean and check if you have fixed the Teams video not working issue.

6. metodoa: eguneratu Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Sakatu Windows + I teklak elkarrekin irekitzeko Ezarpenak Zure ordenagailuan.

2. Orain, hautatu Eguneratzea eta segurtasuna.

Orain, hautatu Eguneratu eta segurtasuna

3. Aukeratu Egiaztatu eguneraketak eskuineko paneletik.

select Check for Updates from the right panel

4A. If your system is outdated, click Oraintxe bertan instala azken bertsioa deskargatzeko eta instalatzeko.

If your system is outdated, click Install now to download and install the latest version

4B. Zure sistema dagoeneko eguneratuta badago, erakutsiko da Eguneratuta zaude mezua.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Era berean, irakurri: Non gordetzen dira Microsoft Teams Grabaketak?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Sakatu Windows tekla eta idatzi Windows Defender suebakia. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Baimendu aplikazio edo eginbide bat Windows Defender suebakiaren bidez.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Ondoren, egin klik Aldatu ezarpenak. Finally, check for Microsoft taldeak to allow through the Firewall.

Ohar: Erabili ahal izango duzu Baimendu beste aplikazio bat… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Azkenik, egin klik OK aldaketak gordetzeko.

Option II: Disable Firewall Temporarily

Ohar: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Sakatu Windows giltza. Mota Kontrol-panela. eta ireki.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Ezarri Ikusi by as Kategoria eta hautatu Sistema eta segurtasuna.

Set View by as Category and select System and Security

3. Orain, egin klik gainean Windows Defender Firewall, hemen erakusten den moduan.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Aukeratu Piztu edo desaktibatu Windows Defender Firewall ezkerreko menuko aukera.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Desaktibatu Windows Defender suebakia (ez da gomendagarria) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. klik OK Berrabiatu zure ordenagailua.

8. metodoa: desgaitu VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Sakatu Windows tekla eta idatzi VPN ezarpenak bilaketa-barran.

Hit the Windows key and type VPN settings in the search bar

2. In the Ezarpenak window, disconnect the active VPN zerbitzua.

3. Desaktibatu VPN aukerak pean Aukera aurreraturik.

Ezarpenak leihoan, deskonektatu VPN zerbitzu aktiboa eta desaktibatu VPN aukerak Aukera aurreratuak atalean

Era berean, irakurri: Konpondu Microsoft Teams berrabiarazten jarraitzen du

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Abiarazi ezazu Gailu kudeatzailea using the steps mentioned above and expand the Cámaras gainean klik bikoitza eginez.

expand the Cameras section by double-clicking on it

2. Orain, egin klik eskuineko botoiarekin kontrolatzailea eta hautatu Desinstalatu gailua.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. klik Desinstalatu gonbitan.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Aurki Deskargatu zure ordenagailuko Windows bertsioari dagozkion kontrolatzaileak.

6. Behin deskargatuta, egin klik bikoitza deskargatutako fitxategia eta jarraitu pantailako argibideei instalatzeko.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metodoa 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Era berean, irakurri: Nola ezarri Microsoft Teams egoera Beti erabilgarri gisa

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Joan Microsoft laguntza orria.

Microsoft laguntza orria

2A. Erabili dezakezu Eskuratu Laguntza aplikazioa zure Windows 10 sisteman zure kontsulta bidaltzeko. Horretarako, egin klik Ireki Eskuratu laguntza aplikazioa button and confirm the prompt by clicking on the Ireki Eskuratu laguntza botoia.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Gainera, erabil dezakezu arakatzailearen bertsioa zure arazoa bidaltzeko. Horretarako, egin klik Eskuratu laguntza lotura.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Orain, idatzi your problem in the Tell us your problem so we can get you the right help and support eremuan eta jo Sartu.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Gomendatzen da:

Espero dugu gida hau lagungarria izatea eta konpondu izana Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.