Urriaren 23, 2021

Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) bat harridura ikurra duen triangelu horia. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

Fix Device Descriptor Request Failed (Unkown USB Device)

Fix Device Descriptor Request Failed

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

  • Device Descriptor Request Failed
  • Port Reset Failed
  • Set Address Failed

There can be several reasons behind this issue, such as:

  • Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
  • Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
  • Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
  • Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
  • BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

1. metodoa: oinarrizko arazoak konpontzea

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & portu. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for aireztapen egokia of your desktop/laptop, as shown.

ventillated laptop computer setup. Fix Unknown USB Device Descriptor Request Failed in Windows 10

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Arazoa elikatze-hornidurak eragiten badu, orduan saiatu USB gailua berriro sartzea ordenagailu eramangarria deskonektatu ondoren elikatze-iturritik.

2. Konektatu beste USB gailu bat with the same USB port and check if there is an issue with the port.

3. Konektatu USB gailua a portu ezberdina USB atakekin arazoak baztertzeko.

usb device ports laptop

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Deskonektatu USB gailua.

2. Berrabiarazterik zure Windows ordenagailua.

click on Restart. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3.  Konektatu berriro the USB device and check if it worked or not.

2. metodoa: Exekutatu Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Prentsa Windows + R gakoak aldi berean abiarazteko Korrika egin elkarrizketa-koadroa.

2. Mota msdt.exe -id Gailuaren diagnostikoa eta klikatu OK, erakusten den moduan.

type in command msdt.exe id DeviceDiagnostic in Run command box and select OK

3. Here click on the Aurreratua aukera, behean nabarmentzen den moduan.

egin klik Aukera aurreratuan Hardware eta gailuen arazoen konponketan

4. Markatu markatutako laukia Aplikatu konponketak automatikoki eta klikatu hurrengo.

check apply repairs automatically option in hardware and devices troubleshooter and click on Next

5. Once the process is completed, Berrabiarazi ordenagailua and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Tik Ataza-barra, egin klik eskuineko botoiaz USB Device icon.

2. Aukeratu Open Devices and Printers aukera, erakusten den moduan.

right click on USB icon at taskbar and select open devices and printers option

3. Egin klik eskuineko botoiaz gainean USB gailua (adibidez, Cruzer Blade) eta hautatu Konpondu, behean azpimarratzen den moduan.

right click on usb device and select troubleshoot option in devices and printers Window. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Windows Arazoak konpontzeko will automatically detect problems and fix these as well.

Windows-en arazoak detektatzen dituen arazoak

Ohar: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Era berean, irakurri: Konpondu Windows 10-k ezagutzen ez duen USB gailua

3. metodoa: eguneratu USB kontrolatzaileak

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Mota Gailu kudeatzailea in the Windows bilaketa-barra eta hit Sartu gakoa abiarazteko.

Idatzi Gailu-kudeatzailea Windows 10 bilaketa-menuan.

2. Joan Universal Serial Bus controllers section and expand it with a double-click.

Double click on Universal Serial Bus Controllers in the Device Manager window

3. Orain, egin klik eskuineko botoiarekin USB kontrolatzailea (adibidez, Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) eta hautatu Eguneratu gidaria.

right click on usb driver and select update driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Ondoren, egin klik Bilatu gidariak automatikoki. 

click on select Search automatically for drivers.

5A. Your driver will eguneratzea itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

If you driver is already up-to-date, then you will see the following screen. Fix Unknown USB Device Descriptor Request Failed in Windows 10

6. Egin klik Itxi to exit the window and Restart ordenagailua.

7. Errepikatu the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Joan nabigatzera Device Manager > Universal Serial Bus controllers atalean azaldu bezala Metodoa 3.

2. Egin klik eskuineko botoiaz gainean USB kontrolatzailea (adibidez, Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) eta hautatu Properties, behean azaltzen den moduan.

right click on usb driver and select properties

3. In the USB Device Properties leihoa aldatu Driver fitxa eta hautatu Atzera itzuli gidaria.

Ohar: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

roll back driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Aukeratu Zergatik itzultzen zara? from the given list and click on Bai berretsi.

select reason to roll back drivers and click Yes

5. After the process is finished, click on OK aldaketa hori aplikatzeko.

6. Finally, confirm the prompt and berrabiarazi zure sistema itzulera eraginkorra izan dadin.

Era berean, irakurri: Fix Universal Serial Bus (USB) Controller Driver Issue

5. metodoa: berriro instalatu USB kontrolatzaileak

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Joan Gailu kudeatzailea> Universal Serial Bus controllers, using the steps mentioned in Metodoa 3.

2. Egin klik eskuineko botoiaz gainean Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) eta hautatu Desinstalatu gailua, erakusten den moduan.

right click on usb driver and select Uninstall device. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Orain, egin klik gainean Desinstalatu eta berrabiarazi ordenagailua.

click on uninstall button to confirm uninstalling the driver

4. Now, download the latest USB driver from manufacturer website like Intel.

download intel USB driver. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. nabigatu Gailu kudeatzailea urtean erakusten den moduan Metodoa 3.

2. Here, double-click on Giza Interfaze gailuak zabaltzeko.

double click on the Human Interface Devices.

3. Egin klik eskuineko botoiarekin USB sarrerako gailua eta hautatu Propietateak.

Right click on USB input device and select the Properties. Fix Unknown USB Device Descriptor Request Failed in Windows 10

4. Hemen, aldatu hona Energia kudeaketa tab and uncheck the box titled Baimendu ordenagailuari gailu hau itzaltzeko energia aurrezteko.

switch to the Power Management tab and uncheck the box Allow the computer to turn off this device to save power

5. Azkenik, egin klik OK berrabiarazi zure sistema.

Era berean, irakurri: Konpondu USB deskonektatzen eta berriro konektatzen jarraitzen du

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Mota Kontrol Panel in the Windows bilaketa-barra eta sakatu Ireki.

Idatzi Kontrol-panela bilaketa-barran eta sakatu Ireki.

2. Aukeratu Ikusi > Ikono handiak, eta egin klik Power Aukerak, erakusten den moduan.

go to the Power Options and click on it

3. Hemen, egin klik Aldatu planaren ezarpenak in your currently selected plan section.

hautatu Aldatu planaren ezarpenak.

4. In the Editatu planaren ezarpenak leihoan, hautatu Aldatu energia aurreratuaren ezarpenak aukera.

In the Edit Plan Settings window, click on Change advanced power settings

5. Orain, egin klik bikoitza USB ezarpenak zabaltzeko.

egin klik bikoitza usb ezarpenen aukeran Aldatu potentzia ezarpen aurreratuak leihoan

6. Beste behin, egin klik bikoitza USB hautapenaren ezarpena zabaltzeko.

double click on usb selective supend settings in usb settings in Change advanced power settings window

7. Hemen, egin klik Bateriarekin eta aldatu ezarpena Desgaituta from the drop-down list, as illustrated.

hautatu bateriaren ezarpenetan desgaitzeko usb hautapen-ezarpenetan usb ezarpenetan Aldatu energia-ezarpen aurreratuen leihoan

8. Orain, egin klik gainean Entxufatuta eta aldatu ezarpena Desgaituta hemen ere bai.

click Apply then, OK to save changes after disabling usb selective supend settings in usb settings in Change advanced power settings window

9. Azkenik, egin klik Aplikatu > Ados to save these changes. Restart your PC and check if the issue is solved now.

8. metodoa: Desaktibatu abiarazte azkarra

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Joan Kontrol-panela > Energia-aukerak atalean azaltzen den bezala Metodoa 7.

2. Hemen, egin klik Botoi botoiekin aukeratu option in the left bar.

In the Power Options window, select the Choose what the power button does option, as highlighted below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3. Orain, hautatu Aldatu unean ez dauden ezarpenak aukera.

Sakatu Aldatu erabilgarri ez dauden ezarpenak aukeran

4. Next, uncheck the box Aktibatu abio bizkorra (gomendatua) eta egin klik gainean aldaketak gorde behean agertzen den bezala.

uncheck the box Turn on fast startup and then click on Save changes as shown below. Fix Unknown USB Device Descriptor Request Failed in Windows 10

5. Azkenik, berrabiarazi zure Windows ordenagailua.

Era berean, irakurri: Fix USB Device not Recognized Error Code 43

9. metodoa: eguneratu Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Mota Egiaztatu eguneratzeak in the Windows bilaketa-barra eta sakatu Ireki.

Idatzi Bilatu bilaketa-barran eguneratzeak eta sakatu Ireki. Konpondu USB gailuaren deskribatzaile ezezagunaren eskaerak huts egin du Windows 10-n

2. Orain, egin klik gainean Egiaztatu eguneraketak botoia.

select Check for Updates from the right panel.

3A. Follow the pantailako argibideak eskuragarri dagoen azken eguneratzea deskargatzeko eta instalatzeko.

Follow the on screen instructions to download and install the latest update available. Fix Unknown USB Device Descriptor Request Failed in Windows 10

3B. Zure sistema dagoeneko eguneratuta badago, erakutsiko da Eguneratuta zaude mezua.

Windows eguneratzea eguneratuta zauden mezua

4. Berrabiarazterik your system and check if the issue is resolved now.

10. metodoa: eguneratu BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Pro Aholkua: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP eramangarriak.

Gomendatzen da:

We hope that you could learn nola fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.