مارس 4، 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that تیم های مایکروسافت is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • سیستم عامل قدیمی

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

عیب یابی اساسی

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to جدا کردن the web camera from the USB port, راه اندازی مجدد your computer, and دوباره وصل کنید it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. برنامه های پس زمینه را ببندید

روش 1: عیب یاب سخت افزار و دستگاه ها را اجرا کنید

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1 مطبوعات کلیدهای Windows + R با هم برای راه اندازی دویدن کادر محاوره ای.

2. نوع msdt.exe -id DeviceDiagnostic و ضربه وارد.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. سپس ، بر روی کلیک کنید بعدی.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select درخواست این اصلاحیه and follow the on-screen instructions. Then, شروع دوباره دستگاه شما

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click عیب یابی را ببندید در صفحه زیر

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. ضربه بزنید کلید ویندوز. تایپ کنید تیم های مایکروسافت و آن را راه اندازی کنید.

Hit the Windows key. Type Microsoft Teams and launch it

2. در را کلیک کنید نماد سه نقطه کنار شما مشخصات در تیم ها

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. تغییر وضعیت به دستگاه ها tab in the left pane and scroll down the right screen.

4. در حال حاضر، در دوربین menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. سپس، را انتخاب کنید دوربین you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

همچنین خواندن: نحوه تغییر آواتار پروفایل تیم مایکروسافت

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. خروج تیم و راه اندازی شود وظیفه مدیر با فشار دادن کلیدهای Ctrl + Shift + Esc با هم.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. در فرآیندهای زبانه را انتخاب کنید تیم های مایکروسافت programs that are running in the background and select پایان کار.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. سپس، ضربه بزنید کلید ویندوز و نوع % appdata% MicrosoftTeams در نوار جستجو

4. با کلیک بر روی باز کن همانطور که نشان داده شده است.

Open Teams Roaming folder

5. اکنون ، انتخاب کنید all the files and folders within the folder and select the حذف گزینه.

Now, select all the files and folders within the folder and select the Delete option.

6. راه اندازی مجدد your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. نوع مدیریت دستگاه در منوی جستجوی ویندوز 10 و آن را باز کن

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. اکنون، دوبار کلیک کنید دوربین های دیجیتال برای گسترش آن.

expand the Cameras section by double-clicking on it

3. سپس بر روی آن کلیک راست کنید camera device (HP TrueVision HD, for example) and select the غیرفعال کردن دستگاه گزینه همانطور که نشان داده شده است.

توجه داشته باشید: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. درخواست را با کلیک بر روی آن تایید کنید بله.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

توجه داشته باشید: Make sure you re-enable the default camera adapter again after fixing the issue.

همچنین خواندن: How to Enable or Disable Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1 مطبوعات ویندوز کلید تایپ کنید گوگل کروم و آن را راه اندازی کنید.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. در را کلیک کنید نماد سه نقطه و انتخاب کنید تنظیمات گزینه.

Click on the three-dotted icon and select the Settings option

3. اکنون ، انتخاب کنید امنیت و حریم خصوصی in the left pane and choose تنظیمات سایت from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the دوربین گزینه زیر ویرایش منو همانطور که نشان داده شده است.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. در اینجا، را انتخاب کنید سایت‌ها می‌توانند درخواست کنند از دوربین شما استفاده کنند option and make sure تیم is not added in Not allowed to use your camera فهرست

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your مرورگر and check if you have fixed the Teams video not working issue.

روش 6: ویندوز را به روز کنید

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1 مطبوعات کلیدهای Windows + I با هم برای باز کردن تنظیمات در کامپیوتر شما.

2. اکنون ، انتخاب کنید به روز رسانی و امنیت.

اکنون گزینه Update and Security را انتخاب کنید

3 انتخاب کنید بررسی به روز رسانی از پنل سمت راست

select Check for Updates from the right panel

4A. If your system is outdated, click نصب در حال حاضر برای دانلود و نصب آخرین نسخه

If your system is outdated, click Install now to download and install the latest version

4B. اگر سیستم شما از قبل به روز است، نشان داده می شود شما به روز هستید پیام

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

همچنین خواندن: ضبط‌های تیم مایکروسافت کجا ذخیره می‌شوند؟

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. ضربه بزنید کلید ویندوز و نوع ویندوز مدافع فایروال. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. در پنجره پاپ آپ بر روی آن کلیک کنید از طریق Windows Defender Firewall به یک برنامه یا ویژگی اجازه دهید.

در پنجره باز شده، روی Allow an app or feature from Windows Defender Firewall کلیک کنید.

3. سپس، کلیک کنید تغییر تنظیمات. Finally, check for تیم های مایکروسافت to allow through the Firewall.

توجه داشته باشید: شما می توانید اجازه دادن به برنامه دیگری… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4- در آخر ، کلیک کنید OK برای ذخیره تغییرات

Option II: Disable Firewall Temporarily

توجه داشته باشید: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1 مطبوعات ویندوز کلید تایپ کنید صفحه کنترل و آن را باز کن

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2 تنظیم مشاهده توسط as دسته بندی را انتخاب کنید و سیستم و امنیت.

Set View by as Category and select System and Security

3 حالا روی کلیک کنید Windows Defender Firewall, همانطور که در اینجا نشان داده شده است.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. را انتخاب کنید Windows Defender Firewall را روشن یا خاموش کنید گزینه را از منوی سمت چپ انتخاب کنید.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Firewall Windows Defender را خاموش کنید (توصیه نمی شود) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. کلیک OK و راه اندازی مجدد کامپیوتر شما.

روش 8: VPN را غیرفعال کنید

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. ضربه بزنید کلید ویندوز و نوع تنظیمات VPN در نوار جستجو

Hit the Windows key and type VPN settings in the search bar

2. در تنظیمات پنجره، فعال را قطع کنید VPN خدمات.

3. خاموش کنید گزینه های VPN زیر گزینه های پیشرفته.

در پنجره تنظیمات، سرویس VPN فعال را قطع کنید و گزینه های VPN را در زیر گزینه های پیشرفته خاموش کنید.

همچنین خواندن: راه اندازی مجدد تیم های مایکروسافت را برطرف کنید

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1 راه اندازی مدیریت دستگاه using the steps mentioned above and expand the دوربین های دیجیتال با دوبار کلیک کردن روی آن

expand the Cameras section by double-clicking on it

2. اکنون بر روی آن کلیک راست کنید راننده را انتخاب کنید و دستگاه را حذف کنید.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. کلیک عزل در اعلان

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. خیر).

lenovo intel camera driver download page

5. پیدا کردن و دانلود درایورهای مربوط به نسخه ویندوز در رایانه شما.

6. پس از دانلود، روی آن دوبار کلیک کنید فایل دانلود شده و دستورالعمل های روی صفحه را برای نصب آن دنبال کنید.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in روش 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

همچنین خواندن: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. برو به صفحه پشتیبانی مایکروسافت.

صفحه پشتیبانی مایکروسافت

2A. You can use the دریافت برنامه راهنما in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Get Help را باز کنید را فشار دهید.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the نسخه مرورگر to submit your problem. To do so, click on the دریافت پشتیبانی لینک کنید.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. اکنون تایپ کنید your problem در Tell us your problem so we can get you the right help and support میدان و ضربه وارد.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

توصیه می شود:

امیدواریم این راهنما مفید بوده باشد و بتوانید آن را برطرف کنید Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.