Korjaa Microsoft Teams -videopuhelu, joka ei toimi
If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-tiimit is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.
How to Fix Microsoft Teams Video Call Not Working
Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.
- Corrupt/incompatible camera drivers.
- Additional camera devices are configured to your Windows 10 PC.
- Camera permission is not granted on your computer.
- A third-party antivirus program or Firewall is interfering with the Teams software.
- Some other applications in your device are using your inbuilt camera.
- VPN/Proxy interference.
- Vanhentunut käyttöjärjestelmä.
Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.
We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.
Perusvianmääritys
Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.
1. Replug Webcam
- If you are using an external web camera, the first thing you have to do is to irrota the web camera from the USB port, uudelleenkäynnistys your computer, and kytke uudelleen it again after some time.
- If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.
2. Remove Other Hardware Devices
- Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
- If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
- Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.
3. Sulje Taustasovellukset
Tapa 1: Suorita laitteiston ja laitteiden vianmääritys
Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.
1. Lehdistö Windows + R-näppäimet yhdessä käynnistääksesi ajaa valintaikkuna.
2. Tyyppi msdt.exe -ID DeviceDiagnostic ja osuma enter.
3. Napsauta sitten seuraava.
4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Käytä tätä korjausta and follow the on-screen instructions. Then, uudelleenkäynnistys laitteesi.
4B. If there is no issue with the drivers, click Sulje vianetsintä seuraavalla näytöllä.
Method 2: Choose the Right Camera in Teams
Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.
1. Paina Windows-näppäin. Tyyppi Microsoft-tiimit ja käynnistä se.
2. Klikkaa kolmipisteinen kuvake vieressäsi Profile Picture ryhmissä.
3. Vaihda Laitteet tab in the left pane and scroll down the right screen.
4. Nyt Kamera menu, expand the drop-down menu.
5. Valitse sitten kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.
Lue myös: How to Change Microsoft Teams Profile Avatar
Method 3: Clear Microsoft Teams Cache
Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.
1. poistuminen joukkueet ja käynnistää Task Manager painamalla Ctrl + Shift + Esc näppäimet samanaikaisesti.
2. Vuonna prosessit välilehdestä Microsoft-tiimit programs that are running in the background and select end Task.
3. Paina sitten Windows-näppäin ja tyyppi % appdata% MicrosoftTeams hakupalkissa.
4. Valitse avoin kuten on esitetty.
5. Valitse nyt all the files and folders within the folder and select the Poista vaihtoehto.
6. Reboot Windows 10 -tietokoneellesi.
Method 4: Disable Other Additional Devices
If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.
1. Tyyppi Laitehallinta vuonna Windows 10:n hakuvalikko ja avaa se.
2. Kaksoisnapsauta nyt kamerat laajentaa sitä.
3. Napsauta sitten hiiren kakkospainikkeella kameralaite (HP TrueVision HD, for example) and select the Poista laite käytöstä vaihtoehto kuvan mukaisesti.
Huomautus: Ensure you select a camera that you are not currently using in Teams.
4. Vahvista kehote napsauttamalla Kyllä.
5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.
Huomautus: Make sure you re-enable the default camera adapter again after fixing the issue.
Lue myös: Kuinka ottaa Microsoft Teams Push to Talk käyttöön tai poistaa sen käytöstä
Method 5: Allow Camera Permissions for Browsers
If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.
1. paina Windows näppäintä. Tyyppi Google Chrome ja käynnistä se.
2. Klikkaa kolmipisteinen kuvake Ja valitse Asetukset vaihtoehto.
3. Valitse nyt Turvallisuus ja yksityisyys vasemmassa ruudussa ja valitse Sivuston asetukset pääsivulta.
4. Scroll down the main screen and select the Kamera vaihtoehto Oikeudet valikko kuvan mukaisesti.
5. Valitse tästä Sivustot voivat pyytää lupaa käyttää kameraasi vaihtoehto ja varmista joukkueet is not added in Not allowed to use your camera lista.
6. Relaunch your selain and check if you have fixed the Teams video not working issue.
Tapa 6: Päivitä Windows
If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.
1. paina Windows + I -näppäimet yhdessä avataksesi Asetukset tietokoneellesi.
2. Valitse nyt Päivitys ja suojaus.
3. valita Tarkista päivitykset oikeasta paneelista.
4A. If your system is outdated, click Asenna nyt ladata ja asentaa uusin versio.
4B. Jos järjestelmäsi on jo ajan tasalla, se näkyy Olet ajan tasalla viesti.
Lue myös: Where are Microsoft Teams Recordings Stored?
Method 7: Disable Firewall (Not Recommended)
If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.
Option I: Whitelist Teams in Firewall
1. Paina Windows-näppäin ja tyyppi Windows Defenderin palomuuri. Open the best results.
2. In the pop-up window, click on Salli sovellus tai ominaisuus Windows Defender -palomuurin kautta.
3. Napsauta sitten Vaihda asetuksia. Finally, check for Microsoft-tiimit to allow through the Firewall.
Huomautus: Voit käyttää Salli toinen sovellus… to browse your program if your desired application or program does not exist in the list.
4. Napsauta lopuksi OK Tallentaa muutokset.
Option II: Disable Firewall Temporarily
Huomautus: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.
1. paina Windows näppäintä. Tyyppi Ohjauspaneelin ja avaa se.
2. Sarja Näytä by as Kategoria ja valitse Järjestelmä ja suojaus.
3. Napsauta nyt Windows Defenderin palomuuri, kuten täällä on esitetty.
4. Valitse Ota Windows Defenderin palomuuri käyttöön tai poista se käytöstä vaihtoehto vasemmasta valikosta.
5. Now, check the boxes next to the Sammuta Windows Defenderin palomuuri (ei suositella) option wherever available on this screen.
6. napsauttaa OK ja Reboot tietokoneesi.
Tapa 8: Poista VPN käytöstä
Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.
1. Paina Windows-näppäin ja tyyppi VPN-asetukset hakupalkissa.
2. Vuonna Asetukset window, disconnect the active VPN palvelusta.
3. Kytke pois päältä VPN-asetukset varten Lisäasetukset.
Lue myös: Korjaus Microsoft Teams käynnistyy jatkuvasti uudelleen
Method 9: Reinstall Camera Drivers
The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.
1. Käynnistä Laitehallinta using the steps mentioned above and expand the kamerat kaksoisnapsauttamalla sitä.
2. Napsauta nyt hiiren oikealla painikkeella kuljettaja ja valitse Poista laite.
3. napsauttaa Uninstall kehotteessa.
4. Now, visit the manufacturer’s website (e.g. Lenovo).
5. Löytää ja Lataa tietokoneesi Windows-versiota vastaavat ohjaimet.
6. Kun olet ladannut, kaksoisnapsauta ladattu tiedosto ja asenna se noudattamalla näytön ohjeita.
Method 10: Use Browser Version of Teams
If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.
- If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Menetelmä 5.
- If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.
Lue myös: How To Set Microsoft Teams Status As Always Available
Method 11: Contact Microsoft Teams Technical Support
Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Siirry Microsoftin tukisivu.
2A. You can use the Hanki Ohje-sovellus in your Windows 10 system to submit your query. For this, click on the Avaa Ohje-sovellus button and confirm the prompt by clicking on the Avaa Ohjeita painiketta.
2B. Also, you could use the selaimen versio to submit your problem. To do so, click on the Saada tukea linkki.
3. Kirjoita nyt sinun ongelmasi vuonna Tell us your problem so we can get you the right help and support kenttä ja osuma enter.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.
Suositus:
Toivomme, että tästä oppaasta oli apua ja voit korjata sen Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.