4 mars 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft Teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Système d'exploitation obsolète.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Dépannage de base

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to débrancher the web camera from the USB port, reboot your computer, and rebrancher it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Fermez les applications en arrière-plan

Méthode 1 : exécutez l'utilitaire de résolution des problèmes de matériel et de périphériques

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. presse Windows + R touches ensemble pour lancer le Courir boite de dialogue.

2. Type msdt.exe -id DeviceDiagnostic et frapper Entrer.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Cliquez ensuite sur Suivant.

Then, click on Next

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Appliquez ce correctif and follow the on-screen instructions. Then, recommencer votre appareil.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Fermer le dépanneur sur l'écran suivant.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Frappez le Touche Windows. Type Microsoft Teams et lancez-le.

Hit the Windows key. Type Microsoft Teams and launch it

2. Cliquez sur le icône à trois points à côté de votre Image de profil en équipes.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Passer à la Compatibles tab in the left pane and scroll down the right screen.

4. Maintenant, dans le Appareil photo menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Ensuite, choisissez le appareil photo you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Lisez aussi: Comment changer l'avatar du profil Microsoft Teams

Méthode 3 : vider le cache de Microsoft Teams

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Sortie Teams et lancer Gestionnaire des tâches en appuyant Touches Ctrl + Maj + Echap en même temps.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. dans le Le processus onglet, sélectionnez la Microsoft Teams programs that are running in the background and select Terminer Tâche.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Ensuite, appuyez sur le Touche Windows et le type %appdata%MicrosoftTeams dans la barre de recherche.

4. Cliquez sur Ouvert comme montré.

Open Teams Roaming folder

5. Maintenant, sélectionnez all the files and folders within the folder and select the Supprimer option.

Now, select all the files and folders within the folder and select the Delete option.

6. Redémarrez votre ordinateur Windows 10.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Gestionnaire de périphériques dans le Menu de recherche de Windows 10 et ouvrez-le.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. Maintenant, double-cliquez Appareils photos pour l'agrandir.

expand the Cameras section by double-clicking on it

3. Ensuite, faites un clic droit sur le camera device (HP TrueVisionHD, for example) and select the Désactiver l'appareil option comme indiqué.

Remarque: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Confirmez l'invite en cliquant sur Oui.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Remarque: Make sure you re-enable the default camera adapter again after fixing the issue.

Lisez aussi: Comment activer ou désactiver Microsoft Teams Push to Talk

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. appuie sur le Windows clé. Taper Google Chrome et lancez-le.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Cliquez sur le icône à trois points et sélectionnez le Paramètres option.

Click on the three-dotted icon and select the Settings option

3. Maintenant, sélectionnez Sécurité et confidentialité in the left pane and choose Paramètres des sites depuis la page principale.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Appareil photo option sous la Permissions comme indiqué.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Ici, sélectionnez le Les sites peuvent demander à utiliser votre caméra option and make sure Teams is not added in Not allowed to use your camera liste.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your navigateur and check if you have fixed the Teams video not working issue.

Méthode 6: mettre à jour Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. appuie sur le Touches Windows + I ensemble pour ouvrir Paramètres sur votre ordinateur.

2. Maintenant, sélectionnez Mise à jour et sécurité.

Maintenant, sélectionnez Mise à jour et sécurité

3 Sélectionner Check for Updates du panneau de droite.

select Check for Updates from the right panel

4A. If your system is outdated, click Installer maintenant pour télécharger et installer la dernière version.

If your system is outdated, click Install now to download and install the latest version

4B. Si votre système est déjà à jour, il affichera Vous êtes à jour par voie électronique.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Lisez aussi: Où sont stockés les enregistrements Microsoft Teams ?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Frappez le Touche Windows et le type Pare-feu Windows Defender. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. Dans la fenêtre contextuelle, cliquez sur Autoriser une application ou une fonctionnalité via le pare-feu Windows Defender.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Cliquez ensuite sur Modifier les paramètres. Enfin, vérifiez Microsoft Teams pour autoriser le passage du pare-feu.

Remarque: Vous pouvez utiliser Autoriser une autre application… to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. Enfin, cliquez sur OK pour enregistrer les modifications.

Option II: Disable Firewall Temporarily

Remarque: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. appuie sur le Windows clé. Taper Panneau de configuration et ouvrez-le.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Ensemble Voir par as Catégories et sélectionnez Système et sécurité.

Set View by as Category and select System and Security

3. Maintenant, cliquez sur Windows Defender Firewall, comme montré ici.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Sélectionnez l' Activer ou désactiver le pare-feu Windows Defender option dans le menu de gauche.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Désactiver le pare-feu Windows Defender (non recommandé) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. Cliquez OK ainsi que Redémarrez votre PC.

Méthode 8 : désactiver le VPN

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Frappez le Touche Windows et le type Paramètres VPN dans la barre de recherche.

Hit the Windows key and type VPN settings in the search bar

2. dans le Paramètres fenêtre, déconnectez le VPN après-vente.

3. Désactivez le Options VPN sous options avancées.

Dans la fenêtre Paramètres, déconnectez le service VPN actif et désactivez les options VPN sous Options avancées.

Lisez aussi: Réparer Microsoft Teams continue de redémarrer

Méthode 9 : réinstaller les pilotes de la caméra

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Lancer le Gestionnaire de périphériques using the steps mentioned above and expand the Appareils photos en double-cliquant dessus.

expand the Cameras section by double-clicking on it

2. Maintenant, faites un clic droit sur le driver et sélectionnez Désinstaller le périphérique.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. Cliquez Désinstaller dans l'invite.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Trouvez ainsi que Télécharger les pilotes correspondant à la version de Windows sur votre PC.

6. Une fois téléchargé, double-cliquez sur le fichier téléchargé et suivez les instructions à l'écran pour l'installer.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Méthode 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Lisez aussi: Comment définir le statut de Microsoft Teams comme toujours disponible

Méthode 11 : contacter le support technique de Microsoft Teams

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Aller à l' Page d'assistance Microsoft.

Page d'assistance Microsoft

2A. Vous pouvez utiliser le Obtenir de l'aide dans votre système Windows 10 pour soumettre votre requête. Pour cela, cliquez sur le Ouvrez l'application Obtenir de l'aide et confirmez l'invite en cliquant sur le bouton Ouvrir Obtenir de l'aide .

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Vous pouvez également utiliser le version du navigateur pour soumettre votre problème. Pour ce faire, cliquez sur le Obtenir de l'aide lien.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. Maintenant, tapez Votre problème dans le Faites-nous part de votre problème afin que nous puissions vous apporter l'aide et le support adéquats champ et frapper Entrer.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

Recommandée:

Nous espérons que ce guide vous a été utile et que vous pourrez résoudre Microsoft Teams video call not working. Feel free to reach out to us with your queries and suggestions. Keep visiting our page for more cool tips & tricks, and leave your comments below. Let us know what you want to learn next.