15 août 2022

Pourquoi Firefox est-il en panne ? – TechCult

After Google Chrome, Safari, and Edge, one browser which is oddly popular enough is Mozilla Firefox. It is known for its open-source platform and security. Users that are concerned about their data and browsing activities use Firefox. In exchange for providing free service, Google Chrome and most of the other browsers collect a considerable amount of data for advertisements. However, in the case of Firefox, it collects some data to improve the browsing experience, which is optional and can be turned off but nothing in our world is perfect or error-free. It’s annoying when you can’t load a site on Firefox. If you are also dealing with the same problem and questioning why is Firefox down, you are at the right place. We bring you the perfect guide that will help you fix Mozilla Firefox problem loading page and error code SSL error weak server ephemeral dh key issues.

Why is Firefox Down

Why is Firefox Down? And, How to Fix Mozilla Firefox Problem Loading Page

Below listed are the reasons which lead to the following issue:

  • Cache du navigateur
  • Connectivité réseau
  • Conflicting add-ons or extensions

We have listed all the possible troubleshooting methods to fix the issue below.

Méthode 1 : redémarrer le PC

This method is well known and practised by all. If we encounter a difficulty, we immediately restart the application or the system. So, restart your machine and see if the Mozilla Firefox problem loading page has been fixed. If not, let’s try another method.

select Restart option from the drop down menu and hit Enter key. How to Fix Mozilla Firefox Problem Loading Page

Méthode 2 : mettre à jour Firefox

It is recommended that you always keep the automatic update option enabled so that if there is a security mistake or bugs, the developers can quickly fix it and release a new update. To enable the automatic update feature, do the following:

1. Open Firefox, then click on the Icône de hamburger or trois lignes dans le coin en haut à droite.

2. Ensuite, allez à Paramètres.

cliquez sur l'option Paramètres

3. In the General tab, scroll down and go to the Mises à jour de Firefox .

4. Cliquez ensuite sur Restart to Update Firefox et allumez le Installer automatiquement les mises à jour option en cliquant dessus.

click on restart to update firefox and also turin on automatically install updates option by clicking on it. How to Fix Mozilla Firefox Problem Loading Page

Lisez aussi: Correction de l'absence de son dans Firefox sous Windows 10

Méthode 3 : actualiser Firefox

Like we refresh the webpage when we face any difficulty browsing it, or when the site freezes. Similarly, there is a refresh option too for the whole Firefox browser. The refresh option will reset all the Firefox settings back to their default state and can fix Mozilla Firefox problem loading page error.

Notes: This method won’t affect your browsing history, bookmarks, cookies, or saved passwords. Themes and extensions, along with any customizations, will be erased. Before the refresh process, Firefox will gather all your old data and place it in a folder titled Anciennes données de Firefox.

1. Open Firefox, then click on the Icône de hamburger or trois lignes dans le coin en haut à droite.

2. Cliquez sur d’aide.

Click on the Open Application Menu button and click on the Help option on the list displayed

3. Cliquez ensuite sur Troubleshoot Mode.

Click on the Troubleshoot Mode… in the Firefox help window. How to Fix Mozilla Firefox Problem Loading Page

4. Maintenant, cliquez sur Recommencer.

cliquer sur redémarrer

5. Ensuite, cliquez sur Reparer Firefox comme montré.

Click on the Refresh Firefox button on the Open Firefox in Troubleshoot Mode confirmation window

6. In the prompt that appears click on Reparer Firefox encore une fois.

click on refresh firefox again. Why is Firefox down

7. Enfin, cliquez sur le Finition bouton sur la Importation terminée window to Refresh Firefox completely.

Click on the Finish button on the Import Complete window

Lisez aussi: Le correctif Firefox est déjà en cours d'exécution

Method 4: Restart Firefox in Troubleshoot Mode

The troubleshooting mode has limited functionality and disables extensions, themes, and hardware acceleration, including a few other settings. If you see the error message error code SSL error weak server ephemeral DH key in troubleshooting mode, then the cause of the problem lies among one of the disabled items. To activate troubleshoot mode, follow these steps:

1. Open Firefox and click on the Hamburger icon ou icône de trois lignes dans le coin en haut à droite.

2. Cliquez sur d’aide.

Click on the Open Application Menu button and click on the Help option on the list displayed

3. Cliquez ensuite sur Troubleshoot Mode.

Click on the Troubleshoot Mode… in the Firefox help window. How to Fix Mozilla Firefox Problem Loading Page

4. Cliquez sur Recommencer.

cliquer sur redémarrer

5. Cliquez ensuite sur Ouvert.

click on open. Why is Firefox down

Check if the error is occurring in the troubleshoot mode. If the error is not resolved move ahead to the next method. If the error is solved, it means that the error lies either in a theme, extension, or hardware acceleration. Follow the instructions listed below to disable theme, extension, and hardware acceleration.

6. Close the browser normally and launch the browser again.

7. Switch to the default theme by pressing Ctrl + Shift + A keys together, go to the Themes section, sélectionnez Thème système, Et cliquez sur Activer.

enable system theme in firefox themes menu. How to Fix Mozilla Firefox Problem Loading Page

8. Passer à la Extensions section on the same page and désactiver all the extensions by toggling off the highlighted switch.

on the same page go to extensions section and disable any doubtful extension

9. Lastly, go to Paramètres et décochez Utiliser les paramètres de performances recommandés, then also uncheck the Utiliser l'accélération matérielle si disponible option.

uncheck the option of use recommeded performance settings and use hardware acceleration when available. How to Fix Mozilla Firefox Problem Loading Page

Method 5: Remove Browser & Cache

Cache and cookies are small bits of information stored on your device, which makes browsing easier by storing your preferences for faster data delivery and loading the website quickly. Clearing the cookies and cache could also help resolve the Mozilla Firefox loading page error. Follow these steps:

1. Open Firefox and click on the Icône de hamburger or trois lignes dans le coin en haut à droite.

2. Cliquez ensuite sur Paramètres.

cliquez sur l'option Paramètres

3. Aller à Confidentialité et sécurité languette.

4. Scroll down to Cookies and Site Data and click on Effacer les données.

cliquez sur le bouton Effacer les données dans la section Cookies et données du site

5. Click on the checkbox of both Cookies et données de site et les Contenu Web mis en cache et cliquez sur Tansparent.

check the options of cookies and cached web content and click on clear

6. Enfin, cliquez sur Clair maintenant pour confirmer.

click on clear now to delete the cookies and cache

Lisez aussi: Correction d'une erreur de serveur introuvable dans Firefox

Method 6: Set Insecure Fallback Host Substitute

Using this method, we will navigate to Firefox’s hidden menu and set the security.tls.insecure fallback host to the specific site that cannot be loaded, while also displaying the error message of error code ssl error weak server ephemeral dh key.

Notes: Methods No. 7 & 8 could be risky and usually not recommended by Firefox. This may downgrade your security/encryption level. Kindly set it to default after your work is done.

1. Open Firefox, type about: config in the address bar, and hit the Entrer key.

type about config into the firefox address bar. Why is Firefox down

2. Cliquez sur le Acceptez le risque et continuez .

click on accept the risk and continue. How to Fix Mozilla Firefox Problem Loading Page

3. Copy and paste the following texte in the search box and click on the Icône de crayon.

security.tls.insecure_fallback_host

type security.tls.insecure fallback host in firefox address bar

4. Then, paste the website link in the dialogue box in which you are facing the error, for example, BuzzFeed et cliquez sur le right-tick icon.

enter the website link into the dialog box and click on right tick icon. How to Fix Mozilla Firefox Problem Loading Page

5. Finalement, redémarrez votre navigateur.

Lisez aussi: Corrigez l’erreur Votre connexion n’est pas sécurisée sur Firefox

Method 7: Change SSL3 Settings

Follow the given steps to change SSL3 settings.

1. Open Mozilla Firefox, type about: config dans la barre d'adresse et appuyez sur la touche Entrer key.

type about config into the firefox address bar. Why is Firefox down

2. Cliquez sur le Acceptez le risque et continuez .

click on accept the risk and continue. How to Fix Mozilla Firefox Problem Loading Page

3. Copy and paste the following texte in the search box and click on the Toggle icon to change the value from vrais envers non.

 sécurité.ssl3.dhe_rsa_aes_128_sha

paste security.ssl3.dhe rsa aes 128 sha in the search dialog box and click on toggle icon to change the value to false

4. Then paste the following texte into the search box and similarly change it to non if set to true by clicking on the Toggle icon.

sécurité.ssl3.dhe_rsa_aes_256_sha

paste security.ssl3.dhe rsa aes 256 sha in the search dialog box and click on toggle icon to change the value to false

5. Finalement, redémarrez le navigateur.

Méthode 8 : réinstaller Firefox

If you are still facing the error message of error code SSL error weak server ephemeral dh key, then try reinstalling Firefox with fresh settings.

1. appuie sur le Touche Windows, Le type panneau de contrôle et cliquez sur Ouvert.

open Control Panel. How to Fix Mozilla Firefox Problem Loading Page

2. Ensemble Afficher par > Catégorie, puis cliquez sur Désinstaller un programme option dans la Programmes .

click on the option Uninstall a program in the Programs category. How to Fix Mozilla Firefox Problem Loading Page

3. Sélectionnez l' Mozilla Firefox (x64 en-US) in the list, click on the Désinstaller en haut de la barre et cliquez sur le bouton Oui sur la fenêtre UAC.

Select the Mozilla Firefox and click on the Uninstall button

4. Cliquez ensuite sur le Suivant bouton dans le Désinstallation de Mozilla Firefox Assistant.

Click on the Next button in the Mozilla Firefox Uninstall window. How to Fix Mozilla Firefox Problem Loading Page

5. Ensuite, cliquez sur le Désinstaller bouton dans la fenêtre suivante.

Click on the Uninstall button on the next window. Why is Firefox down

6. Cliquez sur le Finition button on the last window to completely uninstall the Firefox app.

Click on the Finish button on the last window. How to Fix Mozilla Firefox Problem Loading Page

7. appuie sur le Windows+E clés together to open the File Explorer and navigate to the This PC > Local Disk (C:) > Program Files > Mozilla Firefox dossier.

go to mozilla firefox folder location path

8. Faites un clic droit sur le Mozilla Firefox dossier et cliquez sur le Supprimer option on the list to delete the files.

click on the Delete option. Why is Firefox down

9. Maintenant, redémarrer le PC.

10. Ensuite, appuyez sur le Touche Windows, Le type google chrome et cliquez sur Ouvert.

Remarque: You can use any web browser to download the Firefox browser on your PC.

open Google Chrome. How to Fix Mozilla Firefox Problem Loading Page

11. Ouvrez le site officiel du Navigateur Mozilla Firefox on Google Chrome and click on the télécharger Firefox bouton sur la fenêtre.

click on the Download Firefox button on the window. How to Fix Mozilla Firefox Problem Loading Page

12. Double-click on the downloaded executable file Firefox Installer.exe to run the installation file.

run the installation file. Why is Firefox down

13. Attendez que le processus d'installation soit terminé.

Attendez la fin du processus d'installation dans la fenêtre du programme d'installation de Firefox

14. Lancer le Firefox Web Browser app on your PC.

open Firefox. How to Fix Mozilla Firefox Problem Loading Page

Recommandée:

We hope that this guide was helpful and that you were able to fix Mozilla Firefox problem loading page error & were able to figure out methods regarding why is Firefox down. Faites-nous savoir quelle méthode a le mieux fonctionné pour vous. Si vous avez des questions ou des suggestions, n'hésitez pas à les déposer dans la section commentaires ci-dessous.