Maart 4, 2022

Fix Microsoft Teams Video Call Not Working

If your camera is not working with Teams, don’t worry! This is a common issue faced by most users who handle meetings and conferences. Despite the fact that Microsoft-teams is one of the best video conferencing and chatting applications, it is not perfect at times. Suddenly, you may detect Microsoft Teams video call not working issue, so you will be struck with paused video or black screen only. This problem may be associated with an in-built camera or an external web camera. Also, if you cannot start the camera, incompatible app settings may contribute to Teams video not working problem. We bring to you a perfect guide that will teach you how to fix Microsoft Teams video call not working issue. So, continue reading the article.

Fix Microsoft Teams Video Call Not Working

How to Fix Microsoft Teams Video Call Not Working

Before you get into the troubleshooting section, you must learn the reasons that cause this issue. And so, you can easily resolve the same appropriately.

  • Corrupt/incompatible camera drivers.
  • Additional camera devices are configured to your Windows 10 PC.
  • Camera permission is not granted on your computer.
  • A third-party antivirus program or Firewall is interfering with the Teams software.
  • Some other applications in your device are using your inbuilt camera.
  • VPN/Proxy interference.
  • Ferâldere bestjoeringssysteem.

Now, move ahead to the next section to resolve this issue. Analyze the reason to implement selective troubleshooting methods to attain quick results.

We have compiled a list of methods that will help you fix this problem in this section. The methods are arranged from basic to advanced steps to attain easier and faster results. Follow them in the same order to attain perfect results.

Basis Probleemoplossing

Before trying the advanced troubleshooting methods, here are some simple hacks that will resolve all temporary glitches associated with Microsoft Teams application.

1. Replug Webcam

  • If you are using an external web camera, the first thing you have to do is to Unplug the web camera from the USB port, lit herstarten your computer, and opnij plug it again after some time.
  • If you are using an inbuilt camera, ensure it is out of hardware glitches and failure.

2. Remove Other Hardware Devices

  • Some other hardware devices plugged into your PC may interfere with the inbuilt camera or webcam. Temporarily, disable all other devices and check if this helps you.
  • If you do not face this issue after disconnecting all other hardware devices, then plug them one by one to sort out the culprit.
  • Always buy genuine peripherals from official or reliable stores for your Windows 10 computer.

3. Slút eftergrûnapplikaasjes

Metoade 1: Run Hardware and Devices Troubleshooter

Windows 10 computers come with inbuilt troubleshooter tools to fix any problems associated with all of their components. The functionality of your camera can be affected by numerous factors. So, we recommend troubleshooting hardware and devices as instructed below.

1. Parse Windows + R-kaaien tegearre te lansearjen de run dialoochfinster.

2. Type msdt.exe -id DeviceDiagnostic en rekke Yngean.

Type msdt.exe id DeviceDiagnostic and hit Enter. Fix Microsoft Teams Video Call Not Working

3. Klik dan op Folgjende.

Klikje dan op Folgjende

4A. If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Tapasse dizze fix and follow the on-screen instructions. Then, opnij begjinne jo apparaat.

If there is an issue and your device is not set up with the latest drivers, you will receive the following prompt. Select Apply this fix and follow the on-screen instructions. Fix Microsoft Teams Video Call Not Working

4B. If there is no issue with the drivers, click Slút de troubleshooter op it folgjende skerm.

If there is no issue with the drivers, click Close the troubleshooter

Method 2: Choose the Right Camera in Teams

Teams must access your camera, and for that, you have to choose the correct camera. If Teams faces any issue while accessing the camera, you will face so many conflicts. For the Desktop version of Teams, follow the below-mentioned steps to choose the right camera in your Windows 10 PC.

1. Hit de Windows-kaai. Type Microsoft-teams en lansearje it.

Hit the Windows key. Type Microsoft Teams and launch it

2. Klik op 'e trije-stippele ikoan neist jo Profylfoto in Teams.

Click on the three dotted icon next to your Profile Picture in Teams. Fix Microsoft Teams Video Call Not Working

3. Wikselje nei de apparaten tab in the left pane and scroll down the right screen.

4. No, yn 'e Kamera menu, expand the drop-down menu.

Now, switch to the Devices tab in the left pane and scroll down the right screen

5. Dan, kies de kamera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams video call not working issue by confirming the video in the preview space.

choose the camera you want to use and make sure you save the changes. Check if you have fixed the Microsoft Teams camera not working issue by confirming the video in the preview space. Fix Microsoft Teams Video Call Not Working

Lês ek: Hoe kinne jo Microsoft Teams Profile Avatar feroarje

Method 3: Clear Microsoft Teams Cache

Teams collect temporary memory in the form of a cache to process the tasks easily within the app. If this temporary memory is over bulged or corrupt in your Windows 10 PC, then it might interfere with its main functions like camera, voice, noise, and a lot more. To solve the Teams video not working issue, consider clearing the cache as instructed below.

1. Útgong Teams en lansearje taak Manager troch te drukken Ctrl + Shift + Esc-toetsen tagelyk.

launch Task Manager by pressing Ctrl, Shift, and Esc keys simultaneously

2. Yn de prosessen ljepper, selektearje de Microsoft-teams programs that are running in the background and select Eindeask.

In the Processes tab, search for Microsoft Teams in the list. Fix Microsoft Teams Video Call Not Working

3. Druk dêrnei op de Windows-kaai en type % appdata% MicrosoftTeams yn de sykbalke.

4. Klik op Iepen lykas werjûn.

Open Teams Roaming folder

5. Selektearje no all the files and folders within the folder and select the wiskje opsje.

Now, select all the files and folders within the folder and select the Delete option.

6. herstarten your Windows 10 PC.

Method 4: Disable Other Additional Devices

If you are using an external webcam or two or more cameras, your default camera might interfere with them. To fix the problem, disable all other additional devices as instructed below.

1. Type Device Manager yn de Windows 10 sykmenu en iepenje it.

Type Device Manager in the Windows 10 search menu and open it. Fix Microsoft Teams Video Call Not Working

2. No, dûbelklikke Cameras it út te wreidzjen.

expand the Cameras section by double-clicking on it

3. Dan, rjochts-klikke op de camera device (HP TrueVision HD, for example) and select the Disjipeare apparaat opsje lykas werjûn.

Noat: Ensure you select a camera that you are not currently using in Teams.

right-click on your camera device and select the Disable device option

4. Befêstigje de prompt troch te klikken op Ja.

confirm the prompt by clicking on Yes

5. Follow these steps for all other additional devices and check if you have resolved Teams video call not working issue.

Noat: Make sure you re-enable the default camera adapter again after fixing the issue.

Lês ek: Hoe kinne jo Microsoft Teams Push to Talk ynskeakelje of útskeakelje

Method 5: Allow Camera Permissions for Browsers

If you are using the browsing version of Teams, check if you have appropriate permissions for camera access. If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same. Here are a few instructions to allow camera permissions for browsers. Google Chrome is taken as an example.

1. Druk op de Windows kaai. Type Google Chrome en lansearje it.

Press the Windows key. Type Google Chrome and launch it. Fix Microsoft Teams Video Call Not Working

2. Klik op 'e trije-stippele ikoan en selektearje it ynstellings opsje.

Click on the three-dotted icon and select the Settings option

3. Selektearje no Feiligens en Privacy in the left pane and choose Site Settings from the main page.

Now, select Security and Privacy in the left pane and select Site Settings from the main page.

4. Scroll down the main screen and select the Kamera opsje ûnder de Permissions menu lykas werjûn.

Now, scroll down the main screen and select the Camera option under the Permissions menu

5. Hjir, selektearje de Siden kinne freegje om jo kamera te brûken option and make sure Teams is not added in Not allowed to use your camera list.

Here, select the Sites can ask to use your camera option and make sure if Teams is not added in Not allowed to use your camera list. Fix Microsoft Teams Video Call Not Working

6. Relaunch your blêder and check if you have fixed the Teams video not working issue.

Metoade 6: Update Windows

If you are using an outdated version of Windows 10 PC, then you may face common hardware problems in it, especially for cameras. Fortunately, you can update your Operating System with these simple steps.

1. Druk op de Windows + I toetsen tegearre te iepenjen ynstellings op jo kompjûter.

2. Selektearje no Update & befeiliging.

Selektearje no Update en feiligens

3. Útkieze Kontrolearje op fernijings út it rjocht paniel.

select Check for Updates from the right panel

4A. If your system is outdated, click Ynstallearje no om de lêste ferzje te downloaden en te ynstallearjen.

If your system is outdated, click Install now to download and install the latest version

4B. As jo ​​systeem al bywurke is, dan sil it sjen litte Do bist by de tiid berjocht.

If the Windows version is already up-to-date, then it will show You’re up to date message. Fix Microsoft Teams Video Call Not Working

Lês ek: Where are Microsoft Teams Recordings Stored?

Method 7: Disable Firewall (Not Recommended)

If the security suite of Windows Defender Firewall is blocking the camera access of Microsoft Teams, here are a few options to deal with the issue.

Option I: Whitelist Teams in Firewall

1. Hit de Windows-kaai en type Windows Defender Firewall. Open the best results.

Hit the Windows key and type Windows Defender Firewall. Open the best results

2. In the pop-up window, click on Tastean in app as funksje fia Windows Defender Firewall.

In the popup window, click on Allow an app or feature through Windows Defender Firewall.

3. Klik dan Ynstellings feroarje. Finally, check for Microsoft-teams to allow through the Firewall.

Noat: Jo kinne brûke Tastean in oare app... to browse your program if your desired application or program does not exist in the list.

Then, click Change settings. Finally, check for Microsoft Teams to allow through the Firewall

4. As lêste, klik OK om de wizigingen op te slaan.

Option II: Disable Firewall Temporarily

Noat: If you disable the Firewall, it makes your computer more vulnerable to malware or virus attacks. Hence, if you choose to do so, make sure to enable it soon after fixing the issue.

1. Druk op de Windows kaai. Type Control Panel en iepenje it.

Press the Windows key. Type Control Panel and open it. Fix Microsoft Teams Video Call Not Working

2. Set Sjoch by as Kategory en selektearje System en feiligens.

Set View by as Category and select System and Security

3. No, klikje op Windows Defender Firewall, lykas hjir werjûn.

click on Windows Defender Firewall. Fix Microsoft Teams Video Call Not Working

4. Selektearje it Werje Windows Defender Firewall op of út opsje út it linkmenu.

Now, select the Turn Windows Defender Firewall on or off option at the left menu

5. Now, check the boxes next to the Windows Defender Firewall útsette (net oan te rieden) option wherever available on this screen.

check the boxes next to the Turn off Windows Defender Firewall (not recommended) option wherever available on this screen

6. click OK en herstarten jo PC.

Metoade 8: VPN útskeakelje

Virtual Private Networks are used to prevent data stealing from a private network, and it is used as a gateway between the client and the server. Sometimes, using VPN servers might cause issues in online video conferencing applications. We recommend you disable the VPN client as instructed below.

1. Hit de Windows-kaai en type VPN ynstellings yn de sykbalke.

Hit the Windows key and type VPN settings in the search bar

2. Yn de ynstellings window, disconnect the active VPN betsjinning.

3. Skeakelje de VPN opsjes ûnder Avansearre opsjes.

In the Settings window, disconnect the active VPN service and toggle off the VPN options under Advanced Options

Lês ek: Fix Microsoft Teams bliuwt opnij starte

Method 9: Reinstall Camera Drivers

The old and incompatible camera drivers you use will often lead to Microsoft Teams video call not working issue. To remain on the safer side, always ensure you use an updated version of drivers. Here are a few instructions to reinstall camera drivers.

1. Start de Device Manager using the steps mentioned above and expand the Cameras troch derop te dûbelklikken.

expand the Cameras section by double-clicking on it

2. No, rjochts-klikke op de sjauffeur en selektearje Unjildich apparaat wiskje.

right-click on the driver and select the Uninstall device option. Fix Microsoft Teams Video Call Not Working

3. click -ynstallaasje yn de prompt.

Click Uninstall in the prompt

4. Now, visit the manufacturer’s website (e.g. Lenovo).

lenovo intel camera driver download page

5. Fine en Download de bestjoerders dy't oerienkomme mei de Windows-ferzje op jo PC.

6. Ien kear ynladen, dûbelklikke op de ynladen triem en folgje de ynstruksjes op it skerm om it te ynstallearjen.

Method 10: Use Browser Version of Teams

If you have not attained any fix for this Microsoft Teams video call not working issue in the desktop version of Teams, then you can try a browser of Teams. This is an alternative to the issue and makes sure you have enabled access to media services enabled in your Windows 10 PC.

  • If you are using the browsing version of Teams, check if you have appropriate permissions for camera access as done in Metoade 5.
  • If not, you cannot access the camera for any browser-related applications, or you will be prompted for the same.

Lês ek: How To Set Microsoft Teams Status As Always Available

Method 11: Contact Microsoft Teams Technical Support

Still, if you cannot access Teams in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.

1. Gean nei de Microsoft Support side.

Microsoft Support side

2A. You can use the Get Help-app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Iepenje Get Help knop.

For this, click on Open Get Help app button and confirm the prompt by clicking on the Open Get Help button. Fix Microsoft Teams Video Call Not Working

2B. Also, you could use the browser version to submit your problem. To do so, click on the Krij help link.

you could use the browser version to submit your problem. To do so, click on the Get support link

3. No, type your problem yn de Tell us your problem so we can get you the right help and support fjild en sloech Yngean.

Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter. Fix Microsoft Teams Video Call Not Working

4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft Teams video call not working issue.

Then, answer the questions according to your convenience, and finally, you would have resolved the problem of Microsoft Teams camera not working.

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