Nollaig 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses fíordheimhniú bithmhéadrach that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Ceartúcháin Do Windows Dia duit Méarlorg Nach bhfuil ag obair I Windows 10

  1. Suiteáil nuashonruithe de láimh.
  2. Rith fabhtcheartaithe Crua-earraí & Gléasanna.
  3. Athshocraigh roghanna méarloirg & aitheantais aghaidhe.
  4. Cumasaigh Bithmhéadracht in Eagarthóir Polasaí Grúpa.
  5. Athraigh socruithe Polasaí Grúpa Windows Hello.
  6. Thabhairt cothrom le dáta tiománaithe córais.
  7. Déan Athshocrú Windows.
  8. Múch Fast Tosaithe.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Socruithe> Nuashonrú & Slándáil> Nuashonrú Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • cliceáil Tosaigh> Socruithe> Nuashonrú & Slándáil> Fabhtcheartú.

Reset Fingerprint & Facial Recognition Options

  • cliceáil Tosaigh> Socruithe> Cuntais.
  • Cliceáil ar Roghanna cláraigh.
  • Aimsigh Aitheantas facial or méarlorg options, and click on the méarlorg rogha.
  • Roghnaigh Bain, and do the same for Aitheantas facial.
  • Ar Aghaidh, cliceáil Get Started and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • cineál gpedit sa bhosca cuardaigh agus cliceáil Polasaí Grúpa in Eagar.
  • cliceáil Cumraíocht Ríomhaireachta> Teimpléid Riaracháin.
  • Double-cliceáil Comhpháirteanna Windows.
  • Double-cliceáil Biometrics in the right pane and check whether all its settings are configured. 
  • If they show ní cumraithe, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select Cumasaithe agus ansin cliceáil Cuir iarratas isteach> Ceart go leor.
  • Double-cliceáil Allow user to login using biometrics agus roghnaigh Cumasaithe. 
  • cliceáil Cuir iarratas isteach> Ceart go leor.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Deaschliceáil Tosaigh> Rith. Cineál gpedit agus brúigh Iontráil. 
  • cliceáil Cumraíocht Ríomhaireachta> Teimpléid Riaracháin.
  • Ansin, cliceáil faoi dhó Comhpháirteanna Windows.
  • Double-cliceáil Biometrics.
  • Double-cliceáil Gnéithe Facial.
  • Deaschliceáil Cumraigh feabhsaithe frith-spoofing agus roghnaigh Cuir.
  • díchumasaigh Cumraigh feabhsaithe frith-spoofing and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Tosaigh> Bainisteoir Gléas.
  • Find the relevant drivers under Feistí bithmhéadracha, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Cliceáil ar dheis agus roghnaigh Scanadh le haghaidh athruithe crua-earraí and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Feistí Bithmhéadracha agus roghnaigh Tiománaí Roll Back in the properties section. 
  • cliceáil OK nuair a bheidh sé déanta.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC agus cliceáil Get Started.

Nóta: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • cliceáil Start > Settings > System > Power & Sleep
  • cliceáil Socruithe Cumhachta Breise.
  • Ar Aghaidh, cliceáil Choose what Power button does.
  • cliceáil Change Settings that are unavailable agus díthiceáil an Tosaithe Fast box if it’s selected, and click Sábháil athruithe.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • cliceáil Socruithe > Nuashonrú & Slándáil > Nuashonruithe Windows.
  • Téigh go dtí Féach Nuashonrú Stair.
  • Cliceáil ar an Nuashonruithe Díshuiteáil nasc.
  • A new screen will open showing the Nuashonruithe Suiteáilte. Right-click each and select Díshuiteáil. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Sa bhosca cuardaigh, clóscríobh síniú i agus brúigh Iontráil chun an cuntais roghchlár. 
  • Téigh go dtí Roghanna cláraigh agus cliceáil Ar bun faoi ​​na feidhmchlár le haghaidh Windows sa Siopa Windows Dia duit Méarlorg alt seo.
  • cliceáil Get Started and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • cliceáil Tosaigh > Socruithe > Apps. i Apps agus Gnéithe. 
  • Find your fingerprint reader and click on it. Click Díshuiteáil agus an gníomh a dhearbhú.
  • Deaschliceáil Tosaigh> Bainisteoir Gléas agus an Feistí bithmhéadracha chatagóir.
  • Find your fingerprint reader, right-click, then select Díshuiteáil gléas, agus an gníomh a dhearbhú.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Mol Fréamh USB.
  • Double-cliceáil Mol Fréamh USB a oscailt Airíonna. 
  • Dícheartaigh an Lig don ríomhaire an gléas seo a mhúchadh chun cumhacht a shábháil option box under the Bainistíocht Cumhacht tab. Repeat for all USB Root Hub entries.

Deisiúchán Comhaid Chórais

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • cineál CMD sa bhosca cuardaigh agus roghnaigh Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type Craobh Sinsear / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Deaschliceáil Tosaigh> Rith agus cineál seirbhísí.msc. Press Enter to open the Services window and search for the Seirbhís Bainisteoir Dintiúir.
  • Double-cliceáil ar an Bainisteoir Dintiúr Service to open the Airíonna fhuinneog agus téigh go Stádas Seirbhíse.
  • cliceáil stad, agus ansin cliceáil ar an Tòisich button again to restart the service. 
  • cliceáil Déan iarratas> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.