Dùbhlachd 4, 2019

How To Fix Windows Hello Fingerprint Not Working In Windows 10

Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. The futuristic login technology uses dearbhadh biometric that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot.

These biometric markers allow you to sign into online devices, apps or networks, plus you can pair a Bluetooth device like your smartphone to your computer and use the Dynamic Lock feature in Windows Hello to lock your computer automatically.

As great as this service sounds, you may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete and incompatible drivers.

If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function.

Ceartachaidhean airson lorgan meòir Windows Hello gun a bhith ag obair ann an Windows 10

  1. Stàlaich ùrachaidhean le làimh.
  2. Ruith trioblaid Hardware & Devices.
  3. Ath-shuidhich roghainnean lorgan-meòir & aithne aghaidh.
  4. Dèan comas air Biometrics ann an Deasaiche Poileasaidh Buidhne.
  5. Atharraich roghainnean Poileasaidh Buidheann Windows Hello.
  6. Ùraich draibhearan siostaim.
  7. Dèan ath-shuidheachadh Windows.
  8. Cuir dheth Fast Startup.
  9. Check for & uninstall updates that caused the problem.
  10. Reset fingerprint login.
  11. Reinstall fingerprint software.
  12. Repair System Files.
  13. Restart Credentials Manager Service.

How To Fix Windows Hello Not Working In Windows 10

Many reported cases of fingerprint malfunction in Windows Hello are experienced after installing Windows updates, like the 1809 version that caused many issues like system crashes, data loss, failure to boot up, and application crashing among other problems.

Before you use any of the fixes below, check for the following:

  • Your device is running Windows 10 and not another version of the operating system; otherwise you can’t use Windows Hello. Consider upgrading to Windows 10 in this case.
  • Check that your device has a fingerprint sensor or reader. Some machines may have but they’re probably too old and there’s no available Windows 10 driver for it so the service won’t work.
  • Check that your device is compatible with Windows Hello service.
  • Check that your internet connection is strong and your device is connected, otherwise Windows Hello won’t work.
  • Check for any dust or dirt on the fingerprint scanner as this would affect the reading. If it has any scratches on the sensor, get the machine repaired.
  • Use the same finger and position you used when registering your fingerprint with Windows Hello to sign in.

Install Updates Manually

With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually.

  • Once signed in, go to Roghainnean> Ùrachadh & Tèarainteachd> Ùrachadh Windows
  • Install all pending and detected updates, and restart your computer. Try signing in with fingerprint authentication again.

Run Hardware & Devices Troubleshooter

This will scan and detect any possible hardware and devices issue in the system.

  • Put Tòisich> Roghainnean> Ùrachadh & Tèarainteachd> Troubleshoot.

Reset Fingerprint & Facial Recognition Options

  • Put Tòisich> Roghainnean> Cunntasan.
  • Brùth air Roghainnean clàraich a-steach.
  • lorg Facial Aithneachadh or Meòir-lorg options, and click on the Meòir-lorg roghainn.
  • Tagh Thoir air falbh, and do the same for Facial Aithneachadh.
  • An ath rud, cliog Toiseach tòiseachaidh and follow the instructions to reset the Facial Recognition and Fingerprint sign-in options, and then restart your computer.

Enable Biometrics In Group Policy Editor

  • Type gpedit anns a ’bhogsa sgrùdaidh agus cliog Deasaich Poileasaidh Buidhne.
  • Put Rèiteachadh coimpiutair> Teamplaidean rianachd.
  • Dèan briogadh dùbailte Componinnean Windows.
  • Dèan briogadh dùbailte Biometrics in the right pane and check whether all its settings are configured. 
  • If they show Gun rèiteachadh, this is probably why the Windows Hello fingerprint sign-in isn’t working.
  • Right-click each Biometric setting, select comas agus an uair sin cliog Cuir a-steach> OK.
  • Dèan briogadh dùbailte Allow user to login using biometrics agus tagh comas. 
  • Put Cuir a-steach> OK.

Modify Windows Hello Group Policy Settings

A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. The first four steps are the same as the example above.

  • Dèan briogadh deas Tòisich> Ruith. Seòrsa gpedit agus pàipearan-naidheachd Cuir a-steach. 
  • Put Rèiteachadh coimpiutair> Teamplaidean rianachd.
  • An ath rud, cliog dùbailte Componinnean Windows.
  • Dèan briogadh dùbailte Biometrics.
  • Dèan briogadh dùbailte Feartan aghaidh.
  • Dèan briogadh deas Dèan rèiteachadh air anti-spoofing leasaichte agus tagh Deasaich.
  • Disable Dèan rèiteachadh air anti-spoofing leasaichte and restart your computer to see if it resolves the Windows Hello fingerprint sign-in problem.

Update System Drivers

Some drivers, in this case the fingerprint reader driver, may have been corrupted at some point, either during an update or other process, causing the fingerprint sign-in to malfunction.

  • To resolve that, you can update the drivers by right-clicking Tòisich> Manaidsear inneal.
  • Find the relevant drivers under Innealan biometric, right-click your device and select Remove driver software. 
  • Do this for all drivers related to Windows Hello and restart your device. 
  • Dèan briogadh deas agus tagh Dèan sgan airson atharrachaidhean cruaidh and the system will detect and install the drivers again.
  • You can also roll back the corrupted or outdated driver to its previous version by double clicking Innealan biometric agus tagh Draibhear air ais air ais in the properties section. 
  • Put OK aon uair 's gu bheil e air a dhèanamh.

Perform a Windows Reset

When you reset your Windows device, it repairs damages to all the system files so that Windows Hello can work normally again. It also resets your device settings to the default Windows settings.

  • To refresh the device, go to Settings > Update & Security > Recovery > Reset this PC agus briog air Toiseach tòiseachaidh.

Note: This action will permanently erase your computer data so ensure you backup or copy your data to external or cloud storage before doing anything.

Turn Off Fast Startup

  • Put Start > Settings > System > Power & Sleep
  • Put Suidheachaidhean cumhachd a bharrachd.
  • An ath rud, cliog Choose what Power button does.
  • Put Change Settings that are unavailable agus uncheck the Tòisichidh gu luath box if it’s selected, and click Sàbhail atharrachaidhean.

Check For & Uninstall Updates That Caused The Problem

If the fingerprint sign-in issues first started after installing Windows Updates, check for the installed updates and uninstall them.

  • Put Roghainnean> Ùrachadh & tèarainteachd> Ùrachaidhean Windows.
  • Rach gu Faic Eachdraidh Ùrachadh.
  • Briog air a ' Ath-stàlaich ùrachaidhean cheangal.
  • A new screen will open showing the Ùrachaidhean air an stàladh. Right-click each and select dì-stàlaich. 
  • Restart your computer and check if Windows Hello fingerprint sign-in works again.

Reset Fingerprint Login

If the issue persists, you can reset your fingerprint login and see if that helps.

  • Anns a ’bhogsa sgrùdaidh, dèan seòrsa Soidhnig a-steach agus brùth Enter gus an fhosgladh Cunntasan taice. 
  • Rach gu Roghainnean clàraich a-steach agus briog air Suidhich fo na Windows Hello Meòir-lorg earrann.
  • Put Toiseach tòiseachaidh and follow the instructions to set up your fingerprint sign-in again.

Reinstall Fingerprint Software

  • Put Tòisich> Roghainnean> Apps, ann an Apps agus Feartan. 
  • Find your fingerprint reader and click on it. Click dì-stàlaich agus dearbhaich an gnìomh.
  • Dèan briogadh deas Tòisich> Manaidsear inneal agus leudaich an Innealan biometric roinn.
  • Find your fingerprint reader, right-click, then select Dì-stàlaich an t-inneal, agus dearbhaich an gnìomh.
  • Restart your computer to apply the changes and check if fingerprint works again.
  • You can prevent your computer from disabling the fingerprint reader by going to Device Manager > Universal Serial Bus Controllers category and find the Hub Root USB.
  • Dèan briogadh dùbailte Hub Root USB gus a fhosgladh Properties. 
  • Uncheck an Leig leis a 'choimpiutair an inneal seo a thionndadh gus cumhachd a shàbhaladh option box under the Stiùireadh cumhachd tab. Repeat for all USB Root Hub entries.

Càradh siostam faidhlichean

File corruption is one of the causes of the fingerprint reader malfunctioning when you’re trying to sign in using the Windows Hello service. you can use the built-in System File Checker to rectify things.

  • Type CMD anns a ’bhogsa sgrùdaidh agus tagh Command Prompt>Run as administrator. 
  • In the Command Prompt dialog box, type sfc / scannow and press enter to run the command.

The system files will be scanned, after which you can restart your computer and see if the fingerprint issue is resolved.

Restart Credentials Manager Service

  • Dèan briogadh deas Tòisich> Ruith agus a 'sgrìobhadh seirbheisean.msc. Press Enter to open the Services window and search for the Seirbheis Manaidsear Teisteanas.
  • Dèan briogadh dùbailte air Manaidsear Teisteanais Service to open the Properties window and go to Inbhe Seirbheis.
  • Put stadagus an uairsin brùth air Start button again to restart the service. 
  • Put Cuir a-steach> OK and check if the fingerprint works again.

If nothing else works, you can switch to a different fingerprint reader.