Fix Unknown USB Device in Windows 10 (Device Descriptor Request Failed)

You may find that when you connect an external USB drive, it doesn’t work on your computer. Instead, you get an error message: The last USB device you connected to this computer malfunctioned, and Windows does not recognize it. This may be because the device incompatible with your system. The USB Device Descriptor is responsible for storing information related to various USB devices connected to it so that Windows operating system may recognize these USB devices in the future. If the USB is not recognized, then the USB device descriptor is not working properly on Windows 10. The unrecognized device in Device Manager will be labeled as Unknown USB Device (Device Descriptor Request Failed) cun triángulo amarelo cun signo de admiración. The unknown USB device issue may arise due to various reasons. Today, we will help you fix the Unknown USB Device: Device Descriptor Request Failed error in Windows 10 PC.

How to Fix Unknown USB Device (Device Descriptor Request Failed) in Windows 10

You may face these common errors due to an Unknown USB Device issue:

• Device Descriptor Request Failed
• Port Reset Failed
• Set Address Failed

There can be several reasons behind this issue, such as:

• Outdated USB Drivers: If the current drivers in your Windows PC are incompatible or outdated with the system files, then you may face this error.
• Enabled USB Suspend Settings: If you have enabled the USB Suspend settings in your device, then all the USB devices will be suspended from the computer if they are not in active use.
• Outdated Windows OS: In some circumstances, it could be that the Windows operating system running on your device is outdated and thus, conflicting with the device drivers.
• Malfunctioning USB ports: Unclean surroundings might also contribute to the poor performance of your USB drive since the accumulation of dust will not only block the ventilation to the computer but also, cause USB ports to malfunction.
• BIOS is not updated: This too may cause such problems.

A list of methods to fix Unknown USB Device: Device Descriptor Request Failed error in Windows 10 computers has been compiled and arranged according to user convenience. So, keep reading!

Método 1: Resolución de problemas básicos

Method 1A: Maintain Clean & Ventilated Ambience

Unclean surroundings and dusty USB ports may cause an Unknown USB Device error in your Windows 10 desktop/laptop. Hence, you should implement the following steps:

1. Clean laptop vents & portos. Use a compressed air cleaner while being extremely careful not to damage anything.

2. Moreover, ensure enough space for ventilación adecuada of your desktop/laptop, as shown.

Method 1B: Resolve Hardware Issues

Sometimes, a glitch in the USB port or power supply might trigger an unknown USB device Windows 10 error. Hence, you should perform the following checks:

1. Se o problema é causado pola fonte de alimentación, entón intentar volver inserir o dispositivo USB despois de desconectar o portátil desde a fonte de alimentación.

2. Conecte outro dispositivo USB with the same USB port and check if there is an issue with the port.

3. Conecte o dispositivo USB a un porto diferente para descartar problemas cos portos USB.

Method 1C: Restart Windows PC

In most cases, a simple restart might fix Unknown USB Device (Device Descriptor Request Failed) issue.

1. Desconectar o dispositivo USB.

2. Reinicia o teu PC con Windows.

3.  Reconectar the USB device and check if it worked or not.

Method 2: Run Windows Troubleshooter

You should try running the in-built Windows troubleshooter to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. You can do so in the two ways explained below.

Option 1: Run Hardware and Devices Troubleshooter

1. Preme Windows + R claves simultaneamente para lanzar o Correr caixa de diálogo.

2. Tipo msdt.exe -id Diagnóstico do dispositivo e prema en OK, como se mostra.

3. Here click on the Avanzado opción, como se destaca a continuación.

4. Marque a caixa marcada Aplique reparacións automaticamente e prema en seguinte.

5. Once the process is completed, reinicie o PC and check if USB is being recognized now.

Option 2: Troubleshoot Malfunctioning USB Device

1. Dende Barra de tarefas, prema co botón dereito no botón USB Device icon.

2. Seleccione o Open Devices and Printers opción, como se mostra.

3. Fai clic co botón dereito sobre Dispositivo USB (por exemplo: Cruzer Blade) e selecciona Resolución de problemas, como se destaca a continuación.

4. Solucionador de problemas de Windows will automatically detect problems and fix these as well.

Nota: If the troubleshooter states that it could not identify the issue, then try the other methods discussed in this article.

Ler tamén: Fix USB device not recognized by Windows 10

Método 3: actualizar os controladores USB

To fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10, you are advised to update USB drivers, as follows:

1. Tipo xestor de dispositivo no Barra de busca de Windows e golpeou Introduza a tecla para lanza-lo.

2. Ir para o Controladores de bus serie universal section and expand it with a double-click.

3. Agora, fai clic co botón dereito sobre USB condutor (por exemplo: Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) e seleccione Actualizar o controlador.

4. A continuación, fai clic en Busca automaticamente controladores. 

5A. Your driver will actualizar itself to the latest version.

5B. If your driver is already up-to-date, then you will get the message: The best drivers for your device are already installed.

6. Prema en preto to exit the window and Restart o ordenador.

7. Repetir the same for all USB drivers.

Method 4: Roll Back USB Drivers

If the USB device had been working correctly, but began to malfunction after an update, then rolling back the USB Drivers might help. Follow the given instructions below to do so:

1. Navega ata Device Manager > Universal Serial Bus controllers como se explica en Método 3.

2. Fai clic co botón dereito sobre controlador USB (por exemplo: Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft)) e selecciona Propiedades, como se representa a continuación.

3. No USB Device Properties fiestra, cambie á Chofer pestaña e selecciona Retroceder o controlador.

Nota: If the option to Roll Back Driver is greyed out in your system, it indicates that your system does not have any updates installed for the driver. In this case, try alternative methods discussed in this article.

4. Seleccionar Why are you rolling back? from the given list and click on si para confirmar.

5. After the process is finished, click on OK para aplicar este cambio.

6. Finally, confirm the prompt and reiniciar o seu sistema para facer efectiva a recuperación.

Ler tamén: Fix Universal Serial Bus (USB) Controller Driver Issue

Método 5: reinstale os controladores USB

If the above methods to update or roll back drivers do not work, then you can try to reinstall your USB driver. Here’s how to fix Unknown USB Device (Device Descriptor Request Failed) issue:

1. Ir a Xestor de dispositivos> Controladores de bus serie universal, using the steps mentioned in Método 3.

2. Fai clic co botón dereito sobre Intel(R) USB 3.0 eXtensible Host Controller – 1.0 (Microsoft) e seleccione Desinstalar o dispositivo, como se mostra.

3. Agora, fai clic en Uninstall e reinicia o teu PC.

4. Now, download the latest USB driver from manufacturer website like Intel.

5. Once downloaded, install the latest USB driver. Then, connect your USB device and check if the said error is rectified.

Method 6: Disallow PC to Turn Off USB Device

The USB power-saving feature allows the hub driver to suspend any individual USB port without affecting the function of other ports, in order to save power. This feature, however useful, may still cause Unknown USB Device issue when your Windows 10 PC is idle. Hence, disable the automatic USB suspend feature using the given steps:

1. Desprácese ata a Xestor de dispositivo como se mostra en Método 3.

2. Here, double-click on Dispositivos de interface humana para expandilo.

3. Fai clic co botón dereito no botón Dispositivo de entrada USB e seleccione Propiedades.

4. Here, switch to the Xestión de Enerxía tab and uncheck the box titled Permite que o ordenador apague este dispositivo para aforrar enerxía.

5. Finalmente, fai clic en OK reiniciar o seu sistema.

Ler tamén: Fix USB segue desconectando e volvendo conectar

Method 7: Disable USB Selective Suspend Feature

The selective suspend feature too, helps you to conserve power while disconnecting USB sticks and other peripherals. You can easily disable the USB Selective Suspend feature via Power Options, as explained below:

1. Tipo Control Panel no Barra de busca de Windows e prema aberto.

2. Seleccionar Ver por > Iconas grandesE prema en Opcións de enerxía, como se mostra.

3. Aquí, fai clic en Cambia a configuración do plan in your currently selected plan section.

4. No Editar a configuración do plan fiestra, seleccione Cambia a configuración avanzada de enerxía opción.

5. Agora, fai dobre clic Configuración USB para expandilo.

6. Unha vez máis, fai dobre clic Configuración de suspensión selectiva USB para expandilo.

7. Aquí, fai clic en Na batería e cambie a configuración a Válido from the drop-down list, as illustrated.

8. Agora, fai clic en Enchufado e cambie a configuración a Válido aquí tamén.

9. Finalmente, fai clic en aplicar > OK to save these changes. Restart your PC and check if the issue is solved now.

Método 8: desactiva o inicio rápido

Turning off the fast startup option is recommended to fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10. Just, follow the given steps:

1. Ir para o Control Panel > Power Options como se ilustra en Método 7.

2. Aquí, fai clic en Escolla o que fan os botóns de enerxía option in the left bar.

3. Agora, seleccione o Cambia a configuración que actualmente non está dispoñible opción.

4. Next, uncheck the box Activar o inicio rápido (recomendado) e logo preme en Gardar cambios como se mostra a continuación.

5. Finalmente, reiniciar o teu PC con Windows.

Ler tamén: Fix USB Device not Recognized Error Code 43

Método 9: Actualiza Windows

Always ensure that you use your system in its updated version. Otherwise, it will cause the said problem.

1. Tipo Verifique se hai actualizacións no Barra de busca de Windows e prema aberto.

2. Agora, fai clic no botón Comprobe se hai actualizacións botón.

3A. Segue o instrucións na pantalla para descargar e instalar a última actualización dispoñible.

3B. Se o teu sistema xa está actualizado, mostrarase Estás ao día mensaxe.

4. Reinicia your system and check if the issue is resolved now.

Método 10: Actualizar a BIOS

If the above method could not fix Unknown USB Device issue in your Windows 10 desktop/laptop, then you can try updating system BIOS. Read our elaborate tutorial to understand What is BIOS, How to check the current BIOS version, and How to update System BIOS here.

Consello Pro: Use the given links to Download Latest BIOS Version for Lenovo, Dell & HP portátiles.

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We hope that you could learn como fix Unknown USB Device (Device Descriptor Request Failed) issue in Windows 10 problem. Let us know which method helped you the best. Also, if you have any queries or suggestions, then feel free to drop them in the comments section.